SUMMARY: Responsible for the organization's consistent achievement of its mission and financial objectives. • Expert recruiting, staff training and development • Strong negotiation and presentation skills • Business background in administration, planning and Human Resources • Team player with excellent decision-making skills and communication skills • Able to work independently and meet deadlines.

EXPERIENCE:

The Black Institute 09/2013-Present

Director of Operations and Human Resources Manager

Responsible for the development, implementation and management of all human resources function within the organization including employment law, employee relations, performance management, policy and program compensation and benefits administration.

Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws (EEOC, FMLA, ADA, FLSA, Pregnancy Discrimination Act, etc.). Ensures that the workers’ compensation program is managed in accordance with applicable OSHA and workers’ compensation laws.

Administers all aspects of leave and workers’ compensation programs. Provides extensive case management and coordinates administrative aspects of the cases and claims. Conducts/coordinates investigations into all reported workers’ compensation claims.

Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

Effectively recruit, hire and train new staff and manage employee performance in accordance with Company policy.

Generates and maintains employee payroll as well as benefits information in the payroll system Processed bi-weekly payroll for all hourly and salaried employees including deductions and garnishments using ADP run.

Reconciles and confirm the accuracy of the payroll data. Research and resolve payroll differences and errors to ensure accuracy.

Responsible for troubleshooting any payroll software issues.

Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Documents all employee relations issues, investigations, findings, recommendations and solutions.

Identifies training needs and individual executive coaching needs. Participates in evaluation and monitoring of successful training programs. Follows-up to ensure training objectives are met.

Develops and implements programs for improving employee relations and facilitating conflict resolution. Recommend, manage and coordinate strategies to assess and improve employee morale, develop and maintain a network of contact to enhance communication and establish a sense of organizational well-being.

Responsible for developing organizational and financial plans with the Board of Directors and staff. Oversees the implementation of all projects that are reviewed and authorized by the board.

Liaise with high-profile corporate and private donors, celebrities, officials and politicians in an effort to further organizational and program mission.

Manage program compliance and governance matters, and ensure that public and private contract objectives and are achieved.

Responsible for all bookkeeping processes including managing and balancing all accounts receivable and accounts payables

Macy's Inc 09/2010-04/2012

Assistant Store Manager

Drove and exceeded sales goals by developing and executing strategies and determined business driving opportunities in $200,000,000+ annual sales store

Conducted ongoing talent analysis of associates and executives, established career progression plans for key players and positions to match best talent resulting in turnover reduction.

Built a recognition culture by executing the Macy's recognition program through energizing, engaging store wide rallies.

Utilized a review process as a tool for executive’s talent development, promotion and advancement

Monitored and addressed performance issues in a timely basis. Took the leadership role in delivering all company initiatives and goals.

Ensured executive team adhered to report processes, supported action plans focusing on deficient areas.

Ensured that store merchandise presentation for sales and event set-ups were sized, priced, and the signing standards were completed by giving appropriate directions to the executive team

Ensured that all policies and procedures were implemented throughout the store.

Lowe’s Home Improvement 08/2006-09/2010

Human Resources Manager/Administrative Manager

Provided consulting expertise to approximately 300+ management and staff on all employee relations issues including progressive discipline, performance management, and grievance resolution.

Investigated unlawful workplace harassment/discrimination complaints, interview witnesses, determined root cause of conflict and provided employee and manager mediation and consultation.

Wrote reports with recommendations based on EEO law, internal policies and workplace resources.

Ensured management understood key employment laws and company policies and applied them consistently

Delivered training/coaching of store management team in key HR areas, including employment law, sexual harassment, title VII, EEOC, FLSA, FMLA, and interviewing techniques.

Implemented an effective recruiting program through placement of employment ads, use of state job service, and participating in local recruiting/job fairs to maintain a pool of qualified candidates for employment

Screened applications/applicants for essential qualifications and selection criteria.

Ensured budgets sales and margin percentages were achieved in assigned areas.

Responsible for the overall operational integrity of the store which includes but is not limited to achievement of budgeted inventory, shrink goals, and acceptable Operational Review System performance quarterly score.

EDUCATION: C.W. Post/L.I.U, New York, NY

Specialization in General Human Resources- One year accredited certification - June 2005

Pursuing Specialization in training and development - August 2017

Bernard M. Baruch College, CUNY, New York, NY

Degree: Bachelor in Business Administration - June 2001

With Concentration Operations Management and C. I. S

TRAINING: BP Amoco Management Training Programs:

Maximizing Profit . Recruiting & Interviewing training

Time Management . Business Planning (AR/AP)

Field orientation leader training

Lowe’s Home Improvement Training Programs

Zone Manager training program

Human Resources training program . Administrative manager training program

SKILLS: Software: MS Office 9x/2000/XP, Lotus 123, dBase, People Soft, ADP

Operating System: MS-DOS, MS Windows9x/2000/XP

Languages: Fluent in English, French, and working knowledge of Spanish

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