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Data Entry Customer Service

Houston, Texas, United States
October 28, 2016

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Seeking a challenging career that focuses on team commitment, problem-solving and analytical skills that enhances company growth and development.

Summary of Qualifications

Excellent communication, problem-solving, and leadership skills.

Computer proficiency; fluent in Microsoft operating systems and other technical computer environments.

Exceptionally well organized; strong work ethics and willingness to work hard to achieve company goals and productivity standards.

Ability to adapt to new environments as well as enthusiastic to obtain and quickly apply new skills.

Knowledge of basic engineering principles and the utilization of software and applications including Auto Cad, CNC Milling, Autodesk Inventor 4, and technical and architectural drafting.

Employment History

Logistics Administrators (temp) February-April

Majestic Transportation, Houston, TX

Process shipment order and clerical procedures for all requested deliveries. Provide best quality and carrier experience to each request.

Problem solving, fast past environment, detail orientated

Process and send alerts via email to specified carriers.

Order Filler (Contract), October– December

Walmart Distribution Center, New Caney, TX

Use of all safety rules at all times during transport of goods

Use of forklift training safety rules to process orders in an accurate and timely manner.

Effective QA and proper care of all equipment and EOD

Carrier (Delivery), May 2014 – September 2015

Houston Chronicle, Houston, TX

Timely unloading of truck daily.

Provide excellent customer service and ensure effective delivery each day.

Assist and deliver product to customers who did not receive product

Maintain a low customer complaint rate daily

Maintain warehouse inventory.

Data Entry (IT/Education)(contract), February 2013 – April 2014

Nace International, Houston, TX

Data Entry procedures

Perform administrative duties to several teams.

Verify and process contact, email, country, and phone updates in CRM.

Input conference paper invoices and compensation membership to valid customers.

Scan and input course/instructor evaluations into CRM.

Logistics Clerk (Schlumberger)(contract), August 2012 – January 2013

Expeditors, Houston, TX

process and ship cargo for all DHL Express

create delivery tickets for all DHL Express cargo shipments

process and invoice customer shipments through ETMS

Data entry, scanning and sending of vital pre-alerts to shipments hubs, courier waybills, packing list, and invoices

Mail Clerk/ Document Control (contract), December 2011 – June 2012

United/Continental Airlines, Houston, TX

Sort/process incoming mail and distribute to appropriate personnel or departments.

Reconciliation of POs, ROs, invoices, check request, wire exchanges, ACH obligations.

Organizing as well as prioritizing ability; attention to fine detail and accuracy; discretion; judgment; communication abilities; information and data management skills and problem-solving abilities

Knowledge of common accounting procedures; understanding of relevant computer programs

(Docuware; SNA/ G/AC? Shares) proficient in data admittance and management.

Data Entry, document control, and scanning of vital documents.

Contract Administrator, May 2011 – October 2011

Clear Channel, Houston, TX

Processed header and radio contracts for clients and agencies requesting radio advertising rotation throughout the U.S.

Answered incoming emails and calls from clients and sales managers requesting modifications to contracts such as rate changes, credit approvals, cash bonuses, sponsorships, and detailed confirmations.

Utilized Microsoft Office suites including Microsoft Excel and Outlook to process daily cash log,, revenue and commission reports.

Document Control Clerk (contract), January 2011- March 2011

Apache Corporation, Houston, TX

Responsible for equipment operation including scanning equipment and processing of documents for the organization’s computer-based imaging operation which includes: scrubbing, scanning, categorizing, distributing, and archiving.

Provided efficient file support while inputting and updating large volumes of files on RSO database system, process incoming corporate lease and land documents as well as sorts, classified, and coded materials for integration into appropriate files.

Processed incoming mail and distributed to the appropriate personnel or department managers after sorting.

Removed inactive files by preparing inventory list, boxing, and making arrangements for transportation to and document archiving location.

Data Entry Clerk (contract), Sept 2010 – January 2011

Alliantgroup, LP, Houston, TX

Worked with project associates to process client's corporate financial documentation including federal tax returns, W-2 forms, and payroll information into an Excel based program requiring attention to accuracy, the ability to multitask, and computer proficiency.

Utilized general scanning equipment to process incoming project documentation to be labeled and stored on a central file storing location.

Responsible for verifying accuracy of other data entry clerk associates and make appropriate corrections.

Carried out general administrative support activities to the department.

Collection Specialist (contract), May 2010 – August 2010

Champion Energy Services, Houston, TX

Placed outbound calls to past and current customers to collect outstanding balances while maintaining FDCPA compliance regulations.

Negotiated payment of past due balances, including coordinating and maintaining payment plans while also maintaining a weekly collection quota.

Provided weekly reports to management and directors of department collection activities.

Responsible for reconciliations including stop pays, billing errors, short pays, check requests and refunds.

Customer Service Representative, April 2010 – May2010

IRT, Houston, TX

Processing payments for customers regarding AT&T services while navigating several windows

Asnswering inbound call from customers with questions regarding payments, new service, and update

Performed excellent customer service to ensure best quality and up-sale.

Data entry of account information, process credit request, and use of Microsoft offices

Engineering Clerk, (contract), January 2010 – April 2010

National Oilwell Varco, Houston, TX

Processing of important documents.

Analyzed data, technical and architectural drafting, and classified manufactured parts.

Researched technical data specifications.

Supported and assisted a team of engineers in classifying requested amounts of items.

Utilized NOV Software applications including Oracle, Teamcenter, and Visibility to maintain company workflow.

Performed effective QA system daily to ensure accuracy.

Download Team Specialist, June 2007 – December 2009

National Processing Company, Houston, TX

Combined downloads for all merchants while effectively configuring each file to match each merchant’s needs using Oracle system and Microsoft excel.

Performing an effective QA system to ensure excellent customer service while minimizing file configuration errors.

Data entry/ incoming application using several processing systems

Senior Billing Associate, February 2005 – May 2007

Ikon Office Solutions, Houston, TX

Collection of outstanding debts from clients, purchase order numbers; performs contract setup and other billing information while prioritizing monthly reports.

Meeting several job deadlines while assisting billing department in billing processing.

Responsible for accurate and timely collection of customer meter readings, using knowledge of company products, processes, internal resources, and entering monthly meters in Microsoft Excel.

Educational Background

1999-2003 G.W. Carver Magnet High, Houston, TX

Concentration: Engineering and Computer Science.

Graduated Cum Laude.

CNC Milling machine, SAP, Inventor 4, WPM1000, Auto CAD, Technical and Architectural Drafting, Electrical Systems.

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