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Technical Support Manager

Hitchcock, Texas, United States
October 28, 2016

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**** ******* ******, *********, ** *7563

Cell: 409-***-**** -


Energetic and versatile problem solver with a genuine interest in maintaining the best health and safety standards for businesses. Keen to work with a reputable employer with a stimulating role where I can apply my excellent organizational and communication skills, professionalism and enthusiasm.



Safety Director

American Welding Services (AWS)

Hitchcock, TX Sep 2015 – Aug 2016

Curriculum development of effective safety programs for AWS in adherence to OSHA, ANSI, and NFPA guidelines.

Ensured compliance of all health and safety programs with OSHA rules and requirements.

Prepared health and safety procedure presentations for employee training and meetings.

Provided assistance to managers and supervisors in ensuring a safe working environment.

Safety Director

American Welding Services (AWS)

Raceland, La Aug 2014 - Sep 2015

Provided support on health and safety services in coordination with Virdia program and personnel teams.

Analyzed potentially dangerous workplace practices and conditions and made recommendations accordingly.

Experienced and effective in working with people of diverse cultures and backgrounds (ability to speak some Spanish) and interacting with all levels of management and personnel.

Performed site specific training regarding all jobsite hazards.

Investigated and made recommendations regarding all facility incident reports.

Performed daily morning JSA meeting with employees.

Performed daily inspection of safety gear for wear, deterioration, or damage.

Performed facility inspections to ensure compliance with safety regulations and laws.

Project Assistant

American Welding Services (AWS)

Bakersfield, CA April 2011 – July 2014

Prepared reports for the Project Manager on status of all services provided for refinery projects including project timelines and schedules.

Acted as a liaison between Baker Hughes operations and contractors involved in project implementation.

Coordination of personnel: vendors and contractors necessary to complete the project.

Follow-up on pre-installation activities: confirming delivery dates of equipment.

Created various spreadsheets in order to track job, installation, and completion

Apple Support Technician

Apple Inc.

Bakersfield, CA Sep 2008 – Feb 2011

Provided first-level technical support to end-users on proprietary hardware and software applications including installation, basic usage, and appropriate service level to warranty.

Performed troubleshooting techniques over the phone or to identify and resolve issues.

Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.

Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.

Accurately processed and documented call transactions using tracking software.

MIS Manager

Moody Gardens

Galveston, Texas May 2006 – July 2008

Provided prompt technical services to park computer or ticketing equipment.

Highly organized and independent, able to effectively coordinate task to accomplish projects with timeliness.

Analyzed business technology needs and implemented new technology for more efficient business processes.

Worked with top management to discuss and determine technology projects needed for the company.

Oversaw purchases and maintenance of office computer equipment and peripheral.

Updated internal and external website of any new entertainment changes.

Monitored and updated network security and park servers also ensured proper network communication to vital park ticketing equipment, credit card, and computers systems.

Performed monthly maintenance on departmental workstations.

Performed weekly MOD duties addressing and ensuring park and customer safety and satisfaction

Administrated passwords, upgrades, and hardware repairs.

Provided software training to employees and management

Field Technician

Compaq (Contractor)

Houston Aug 1998 - July 2002

Worked with the Compaq team providing technical expertise across the Texas and Louisiana areas.

Worked autonomously and in a team role in challenging PC, server, and diagnostic situations.

Critical thinker who addressed hardware/software conflictions quickly and consistently.

Responsible for all desktop including: Windows 2000, Novell, and Microsoft Outlook.

Installed TCP/IP networking, DCHP Protocol, and troubleshooting complex network configurations.

Demonstrated the ability to work in a high stress environment requiring a high level of professionalism and self-motivation with time sensitive issues.

Provided software training to new employees and customers.


University of Houston-Downtown

Bachelor of Applied Arts and Sciences, Safety Management

2016 – 2020

Currently working on BAAS

College of the Mainland

Obtained an Associate's degree, Occupational Safety and Health

2012 – 2014

ITT School of Business and Technology

Obtained a Certificate in Occupational Computers and Technology


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