Angela Morales

***-** **** ****** ******** Hill, NY 11418 Cell: 347-***-****/ 718-***-**** Email: acw97y@r.postjobfree.com

SUMMARY: An enthusiastic Business Professional with the ability to maintain the highest quality of consumer service. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision. Excellent listening skills, oral and written communications.

EDUCATION:

Plaza College, Jackson Heights, NY 2015

Associate Degree: Business Administration- Accounting

SPECIAL SKILLS: Medical Billing Specialist – Collector, Administrative Assistant, Word Processing Operations and Keyboarding using Microsoft Office Suite, Human Resources Management and Business Concepts, Marketing, Sales Skills, Customer Services and Public Relations, Bi-Lingual Spanish/English

LICENSE: Accident and Health

EXPERIENCE: Axion/MetroPlus, New York, NY (Temporary Position) 10/2015-11/2015 Customer Services Representative

Executed Customer Services duties, consisting in answering to member question and provided orientation regarding the health insurances

Axion/ Visiting Nurses Services of NY, Jackson Heights, NY 03/2013-03/2014

Sales Orientation Representative

Contacted existing members on a Monthly base, to provide orientation for retention rationale and update

Scheduled transportation for members who requested, medical appointments

Axion/MetroPlus, New York, NY (Temporary Position) 10/2015-11/2015 Customer Services Representative

Executed Customer Services duties, consisting in answering to member question and provided orientation regarding the health insurances

Axion/Easy Choice Health Plan, New York, NY 09/2012-12/2012

Medicare Marketing Representative (Temporary Position)

Educated prospective members about the health care offered by Easy Choice Health Plan

Evaluated the prospect to determine which health plan they qualified for

Filled out electronic applications with applicants information

Affinity Health Plan, Bronx, NY 05/2008-03/2009

Enrollment Specialist

Collected various documents from prospect copying them for filing purposes

Resolved members complaints

Educated existing members for retention purpose

Baron Auto Mall, Jamaica, NY 05/2007-11/2007

Telemarketing and Sales

Contacted former clients, with the option to trade their vehicle, or offering the option to acquire another vehicle

Contacted prospect from referral list supply by clients

Scheduled appointments with prospect and clients who were interested in the purchase of a vehicle and conducted sales to successful closing

Health First Health Plan, New York, NY 04/1999-10/2006

Marketing Representative, Membership Specialist, and Liaison between Health First and Elmhurst Hospital

Educated prospective about the health care plan offered by Health First

Performed Primaries care changes in the HMO system, upon members request

Achieve Medicaid, Medicare and CHP Enrollment Specialist duties

Courteously assisted an average of 40 members per day and coordinated the supportive services department of the organization

Fidelis Health Care of New York, Rego Park, NY 03/1997-04/1999

Enrollment Specialist and Members Orientation

Evaluated the prospect to determine which health care plan was suitable for them

Conducted existing member orientation, for retention rationale

CERTIFICATIONS:

Plaza College, Jackson Heights, NY 2011

GPA: 3.0/ Major: Medical Office Assistant

Contact this candidate