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Customer Care Service

Location:
Fort Worth, Texas, United States
Posted:
October 28, 2016

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Resume:

Cindy Thompson

Fort Worth Texas ***** * Phone: 817-***-**** * acw979@r.postjobfree.com

I am a highly motivated resourceful person skilled in problem diagnosis and issue resolution. My strong interpersonal skills along and a proven ability to work under pressure will add value to any team. I am a fast learner with an excellent record in training, leadership and management. I am seeking the opportunity to utilize my knowledge and skills to help your company grow and be even more successful.

MANAGEMENT

Proven ability to run a department with great success by creating a strong team environment. I helped build a team of customer care agents that were highly motivated and very productive. We added value by creating new processes and procedures that exceeded management expectations and increased customer satisfaction. I have a strong background handling customers face to face, via phone and email. I recognize and understand the need for good communication both internally and externally.

LEADERSHIP

Leading a team to success is very important to me. I am most successful when able to help a company and its people grow and advance. Creating a team environment that promotes individual responsibility that is supportive and fair. Provide structure and up to date training. I was a member of HDI Women Connecting Women as a board member for 2 years. This council works to provide women with information and help to succeed both personally and professionally.

SKILLS

Accounting both A/P and A/R, Daily Deposits, reports, some title work, general office, claims processing, pay roll, Human Resource duties, warranty processing, determing cause of defect in material. Parts inventory along with problem solving and follow up skills. Knowlegable in CRM. SAP, On Boarding, People Soft, Phone Systems, Kronos and ADP systems.

Experience

HDI Home Depot Irving Texas

April, 2005 to April, 2016

HDI National Customer Care BAC Supervisor

Help to build department with strong processes and procedures using proven best practice methods. Over see daily activity of customer care and maintaining compliance within the company. By communicating with both internal and external customers we were able to achieve and maintain a 9.5 customer satisfaction rating. Processed install revenues, weekly and monthly reports. I was responsible for developing and providing up to date training, increasing productivity of staff and quality of service given to customers. I was able to build relationships with stores as well as branches to help create a positive experience for all parties. Also helped with quaility control of product manufacturing helping to determine the cause and defect of material. perfomred inventory with local branch,

County Line Ford Cleburne, Texas

August 2004 to December 2004

Warranty Administrator

Process Warranty Claims and service reports . determined cause and defect of products why did they fail. Performed parts inventory.

Payton Wright Ford Grapevine, Texas

November 1999 to August 2004

Service Office Manager /Warranty Administrator

Daily operations of office, processed warranty both factory and after-market products.

Administration from processing payroll to general accounting and covering all departments A/P A/R general book keeping, title work, Dispatching and writing service. Determined cause of defect in parts and material. Send parts back for ford to inspect. Did parts inventory.

North Hills Lincoln North Richland Hills

May 1992 to November 1999

Warranty Administrator

Process warranty claims, administration duties, assisted service advisors, backed up dispatcher, accounting assistant and customer cashier. Also helped to determine cause of defect with material. Parts inventory.

Education:

Tarrant County Junior College Harris County Community College Nimitz High School – Diploma Rock Hurst University continuing Education Center

Star Training Member since 2012 Leader Development Training



Contact this candidate