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Executive Administration, Office Manager, Customer Service skills

Southfield, Michigan, United States
October 28, 2016

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Carol Dorsey

Executive Profile

Executive Management with company oversight, committed to cost-effective management of resources and quality performance. Also a Visionary with solid experience managing all levels of multiple projects including budgeting and administration. Offering outstanding clerical, communication and cross-cultural team management plus administrative skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights

Small business development

Project management

Leadership/communication skills

Negotiations expert

Employee relations

Event Management

Sales and Marketing

Budgeting expertise

P&L Management

Account reconciliations

Peachtree proficiency

Excellent managerial techniques


Marketing & Promotion

Schedule management

Travel administration

Employee relations

Customer Service


Written Communications

Leasing & Rent Collection


Team Player


Attention to detail

Proper phone etiquette


Organizational Skills

Communication Skills

Contract Negotiations

Customer Relations

Problem resolution


Managing database

Microsoft Office

Microsoft Excel

Microsof Word



Staff Training

Time management

15 years of management

23 years of office experience

Core Accomplishments

Project Management:

Initiated Chopper City Records, LLC which resulted in Million Plus in retail sales. Increased sales by 70% by taking on additional projects. Decreased costs by 30% by negotiating pricing with Retailers regarding wholesale billing and marketing procedures. Formally recognized for playing an instrumental role in the implementation of cost savings measures.

Professional Experience

25580 W 12 Mile Road, Apt 201, Southfield Michigan 48034 Cell: 323-***-**** -

Office Manager/Property Manager

January 2011 to Current

Garrett Property Management - Detroit, Michigan

*Monitored and documented all income, including delinquencies.

*Handled customer complaints personally to verify they were properly handled.

*Managed all day-to-day activities involving tenants, subcontractors, and property management.

*Wrote clear and concise owner's reports based on findings from quarterly financial statements.

*Prepare balance sheet reports income vs expense

*Answered phones calls

*Paid bills for office and property

*Prepared financial statements for Accountant yearly

*Performed filing, data management, drafting and editing short office memos

*Assisted with all other office administrative duties Chief Operational Officer

January 2002 to January 2010

Chopper City Records, LLC - New Orleans, Louisiana

*Spearheaded 7 Projects under Chopper City Records, resulting in a 70% increase in revenue.

*Created new revenue streams through Marketing Plans

*Generated new business through Chopper City Records, LLC from all the sales increase from each project marketed and distributed out to retail stores on a national level.

*Managed team of 6 of professionals.

*Strengthened company's business by leading implementation of all projects put out for sale

*Developed and directed strategy for the launch of a new product that became #5 in the marketplace 11 months after launch.

Assistant Unit Controller/Hostess Trainer

August 1993 to October 2001

Copeland's Of New Orleans - New Orleans, Louisiana

* Posting all cash receipts, discounts, allowances, price differences, credits and other charge backs to customers credit cards timely and accurately

* Ensured and maintained returns being processed the restaurant and made sure the charge back amount does not exceed the total authorized amount

* Process adjustments

* Perform other accounting duties as requested

* Research and negotiated charge back claims

* Reconciliation of accounts

* Follow established procedures for processing receipts, cash, etc.

* Prepare bank deposits

* HostessTrainer: Trained hostesses to supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons; to schedule dining reservations and arrange parties or special services for quests; greet guests, escort them to tables and provide menus; including how to inspect service stations for neatness and cleanliness.


High School Diploma : Business, 1989

Rabouin Vocational High School - New Orleans, Louisiana, USA Emphasis in Business Administration

Coursework in Human Resource Management and Business Administration Emphasis in Typing

Business/Accounting, 1998

Delgado Community College - New Orleans, Louisiana, USA Continuing education courses focusing on Advanced coursework in Business Administration Coursework in Fundamental in Accounting

Emphasis in Marketing and Advertising

Business Administration, 2005

University of Phoenix - Metairie, Louisiana, USA

Continuing education in Business Administration

Coursework includes Economics

Coursework includes Entrepreneurial Management

Coursework includes Organizational Behavior

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