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Executive Administration, Office Manager, Customer Service skills

Location:
Southfield, Michigan, United States
Posted:
October 28, 2016

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Resume:

Carol Dorsey

Executive Profile

Executive Management with company oversight, committed to cost-effective management of resources and quality performance. Also a Visionary with solid experience managing all levels of multiple projects including budgeting and administration. Offering outstanding clerical, communication and cross-cultural team management plus administrative skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights

Small business development

Project management

Leadership/communication skills

Negotiations expert

Employee relations

Event Management

Sales and Marketing

Budgeting expertise

P&L Management

Account reconciliations

Peachtree proficiency

Excellent managerial techniques

QuickBooks

Marketing & Promotion

Schedule management

Travel administration

Employee relations

Customer Service

Bookkeeping

Written Communications

Leasing & Rent Collection

Scheduling

Team Player

Accuracy

Attention to detail

Proper phone etiquette

Dependability

Organizational Skills

Communication Skills

Contract Negotiations

Customer Relations

Problem resolution

Deadline-oriented

Managing database

Microsoft Office

Microsoft Excel

Microsof Word

Planning

Energetic

Staff Training

Time management

15 years of management

23 years of office experience

Core Accomplishments

Project Management:

Initiated Chopper City Records, LLC which resulted in Million Plus in retail sales. Increased sales by 70% by taking on additional projects. Decreased costs by 30% by negotiating pricing with Retailers regarding wholesale billing and marketing procedures. Formally recognized for playing an instrumental role in the implementation of cost savings measures.

Professional Experience

25580 W 12 Mile Road, Apt 201, Southfield Michigan 48034 Cell: 323-***-**** - acw95x@r.postjobfree.com

Office Manager/Property Manager

January 2011 to Current

Garrett Property Management - Detroit, Michigan

*Monitored and documented all income, including delinquencies.

*Handled customer complaints personally to verify they were properly handled.

*Managed all day-to-day activities involving tenants, subcontractors, and property management.

*Wrote clear and concise owner's reports based on findings from quarterly financial statements.

*Prepare balance sheet reports income vs expense

*Answered phones calls

*Paid bills for office and property

*Prepared financial statements for Accountant yearly

*Performed filing, data management, drafting and editing short office memos

*Assisted with all other office administrative duties Chief Operational Officer

January 2002 to January 2010

Chopper City Records, LLC - New Orleans, Louisiana

*Spearheaded 7 Projects under Chopper City Records, resulting in a 70% increase in revenue.

*Created new revenue streams through Marketing Plans

*Generated new business through Chopper City Records, LLC from all the sales increase from each project marketed and distributed out to retail stores on a national level.

*Managed team of 6 of professionals.

*Strengthened company's business by leading implementation of all projects put out for sale

*Developed and directed strategy for the launch of a new product that became #5 in the marketplace 11 months after launch.

Assistant Unit Controller/Hostess Trainer

August 1993 to October 2001

Copeland's Of New Orleans - New Orleans, Louisiana

* Posting all cash receipts, discounts, allowances, price differences, credits and other charge backs to customers credit cards timely and accurately

* Ensured and maintained returns being processed the restaurant and made sure the charge back amount does not exceed the total authorized amount

* Process adjustments

* Perform other accounting duties as requested

* Research and negotiated charge back claims

* Reconciliation of accounts

* Follow established procedures for processing receipts, cash, etc.

* Prepare bank deposits

* HostessTrainer: Trained hostesses to supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons; to schedule dining reservations and arrange parties or special services for quests; greet guests, escort them to tables and provide menus; including how to inspect service stations for neatness and cleanliness.

Education

High School Diploma : Business, 1989

Rabouin Vocational High School - New Orleans, Louisiana, USA Emphasis in Business Administration

Coursework in Human Resource Management and Business Administration Emphasis in Typing

Business/Accounting, 1998

Delgado Community College - New Orleans, Louisiana, USA Continuing education courses focusing on Advanced coursework in Business Administration Coursework in Fundamental in Accounting

Emphasis in Marketing and Advertising

Business Administration, 2005

University of Phoenix - Metairie, Louisiana, USA

Continuing education in Business Administration

Coursework includes Economics

Coursework includes Entrepreneurial Management

Coursework includes Organizational Behavior



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