Carol Dorsey
Executive Profile
Executive Management with company oversight, committed to cost-effective management of resources and quality performance. Also a Visionary with solid experience managing all levels of multiple projects including budgeting and administration. Offering outstanding clerical, communication and cross-cultural team management plus administrative skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights
Small business development
Project management
Leadership/communication skills
Negotiations expert
Employee relations
Event Management
Sales and Marketing
Budgeting expertise
P&L Management
Account reconciliations
Peachtree proficiency
Excellent managerial techniques
QuickBooks
Marketing & Promotion
Schedule management
Travel administration
Employee relations
Customer Service
Bookkeeping
Written Communications
Leasing & Rent Collection
Scheduling
Team Player
Accuracy
Attention to detail
Proper phone etiquette
Dependability
Organizational Skills
Communication Skills
Contract Negotiations
Customer Relations
Problem resolution
Deadline-oriented
Managing database
Microsoft Office
Microsoft Excel
Microsof Word
Planning
Energetic
Staff Training
Time management
15 years of management
23 years of office experience
Core Accomplishments
Project Management:
Initiated Chopper City Records, LLC which resulted in Million Plus in retail sales. Increased sales by 70% by taking on additional projects. Decreased costs by 30% by negotiating pricing with Retailers regarding wholesale billing and marketing procedures. Formally recognized for playing an instrumental role in the implementation of cost savings measures.
Professional Experience
25580 W 12 Mile Road, Apt 201, Southfield Michigan 48034 Cell: 323-***-**** - acw95x@r.postjobfree.com
Office Manager/Property Manager
January 2011 to Current
Garrett Property Management - Detroit, Michigan
*Monitored and documented all income, including delinquencies.
*Handled customer complaints personally to verify they were properly handled.
*Managed all day-to-day activities involving tenants, subcontractors, and property management.
*Wrote clear and concise owner's reports based on findings from quarterly financial statements.
*Prepare balance sheet reports income vs expense
*Answered phones calls
*Paid bills for office and property
*Prepared financial statements for Accountant yearly
*Performed filing, data management, drafting and editing short office memos
*Assisted with all other office administrative duties Chief Operational Officer
January 2002 to January 2010
Chopper City Records, LLC - New Orleans, Louisiana
*Spearheaded 7 Projects under Chopper City Records, resulting in a 70% increase in revenue.
*Created new revenue streams through Marketing Plans
*Generated new business through Chopper City Records, LLC from all the sales increase from each project marketed and distributed out to retail stores on a national level.
*Managed team of 6 of professionals.
*Strengthened company's business by leading implementation of all projects put out for sale
*Developed and directed strategy for the launch of a new product that became #5 in the marketplace 11 months after launch.
Assistant Unit Controller/Hostess Trainer
August 1993 to October 2001
Copeland's Of New Orleans - New Orleans, Louisiana
* Posting all cash receipts, discounts, allowances, price differences, credits and other charge backs to customers credit cards timely and accurately
* Ensured and maintained returns being processed the restaurant and made sure the charge back amount does not exceed the total authorized amount
* Process adjustments
* Perform other accounting duties as requested
* Research and negotiated charge back claims
* Reconciliation of accounts
* Follow established procedures for processing receipts, cash, etc.
* Prepare bank deposits
* HostessTrainer: Trained hostesses to supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons; to schedule dining reservations and arrange parties or special services for quests; greet guests, escort them to tables and provide menus; including how to inspect service stations for neatness and cleanliness.
Education
High School Diploma : Business, 1989
Rabouin Vocational High School - New Orleans, Louisiana, USA Emphasis in Business Administration
Coursework in Human Resource Management and Business Administration Emphasis in Typing
Business/Accounting, 1998
Delgado Community College - New Orleans, Louisiana, USA Continuing education courses focusing on Advanced coursework in Business Administration Coursework in Fundamental in Accounting
Emphasis in Marketing and Advertising
Business Administration, 2005
University of Phoenix - Metairie, Louisiana, USA
Continuing education in Business Administration
Coursework includes Economics
Coursework includes Entrepreneurial Management
Coursework includes Organizational Behavior