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Locust Grove, Georgia, United States
October 28, 2016

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Kim Bernard McCoy

Post Office Box ****

McDonough, Georgia 30253

469-***-**** Mobile

972-***-****- Cell

469-***-****-Mobile Primary

Employment History:

Teladoc Corporation, Lewisville, TX 6/2015-10/2016

Member Service Specialist

Strategic position with high call demand to assist an array of members, and clients in a courteous and professional manner. Complies with all applicable regulations (Ex: HIPAA) Responsible to log daily production into departmental tracking report Performs other duties as assigned CORE COMPETENCIES: Team player Ability to work in a fast pace environment and learn quickly Excellent customer service skills Task Oriented Detail Oriented Organized Time Management Able to navigate in a windows environment and perform at a high level with a very detailed knowledge of healthcare compliance issues.

Position Responsibilities:

Takes escalated prospect/member/provider/broker calls with the highest level of professionalism

Be empathetic to member needs/concerns while working and following policies/procedures

Follow up on and resolve inquiries made by prospects/members/providers/brokers/physicians

Correspond to member/prospects/providers/physicians/brokers via phone, email or fax

Perform member account maintenance (status change, update medical history, establishes new accounts, etc.…)

Establish and maintain a partnership with team and management to support defined business requirements and drive customer satisfaction

Ability and willingness to work as necessary after hours and weekends

Basic knowledge of call center systems

Good diction, voice quality and clarity of speech

Torchmark Corporation, McKinney, TX 8/2013- 4/2015

Insurance Agent

Managing sales interactions; marketing products and services; making sales calls and contacts with potential and existing customers; creating a customer base; providing service and individual attention to customers; keeping records of all interactions with customers, regardless of the outcome of a sale; remain updated on product knowledge; seek opportunities to consistently learn and train; develop creative sales techniques; grow existing account base; and educate customers through detailed explanations and/or demonstrations.

AAA, Irving, TX 8/2009 - 8/2013

Direct Sales Agent

• Responsible for promoting and providing high quality service to members and insured regarding sales of auto insurance and membership in a fast paced, inside sales environment.

• Demonstrate the ability to multi-task and identify cross-sell opportunities regarding member product needs and service requests, quoting insurance rates, qualifying prospects, inspecting related documentation and resolving membership and insurance problems using discretion and independent judgment.

Independent Sales Specialist, Plano, TX 07/2007 - 7/2009

Licensed Insurance Specialist

• Solicited and verified sales of the organization's products and /or services via inbound and outbound calls, upgrade calls, customer retention, cross selling and external partner transfers, while maintaining service levels and quality.

• Communicated with customers to determine customer needs, described and explained products, made recommendations and secured sales.

• Kept records and reports with results of all calls.

• Possessed an in-depth understanding of company products and licensing requirements.

AT&T, Plano, TX 8/2004 - 6/2007

Sales Representative (Direct Marketing)

• Primary responsibilities were handling sales leads and referrals from consumers in regards to enhancing and upgrading sales of Wireless phones, internet related product and services, national sales, and marketing functions in direct sales department performed specifically 80% via inbound sales lead, 20% cold call to perspective clients.


• Completing classes towards Bachelor's Degree in Business Administration 2016-2017

Northwood University, MI

• Texas Licensed General Agent-Life, Accident, Health & HMO 2007

• Texas Licensed General Property/Casualty Agent 2009

Multi Licensed Life, Accident, Health in Over 10 States.

Honors and Activities:

Participation in several civic activities: Boys & Girls Club Volunteer Member, Susan Komen Breast Cancer Awareness, MDA, American Cancer Association, Annual Blood Drive Participant; Mental Health Awareness Association.

Quota Buster Awards -AT&T Sales Person of the Month & Quarter

I have won and been nominated for over 10 sales award in career with various companies employed over the years. Personally have won Prestigious awards from over 5-7 organizations and been on several company paid trips, and incentive laden opportunities.

3- Time Former Collegian All American Athlete

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