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Customer Service Insurance

Birmingham, Alabama, United States
October 28, 2016

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LaTosha Tanesha Hodges

****d Little Valley Road

Birmingham, AL 35216

Cell 601-***-****

Objective: A position where professional communication and organizational skills will be utilized and that offers the potential for career advancement.


University of Southern Mississippi, Bachelor of Arts- Broadcast Journalism, Graduated 2005

Meridian Community College, Associate of Applied Science- Broadcast Communication, Graduated 1998


March 2013- March 2016 Customer Assistant at AT&T in Birmingham, Alabama - duties include assisting customers with internet and PC technical support issues over the phone. Helped to maintain high communication standards set by company. Handles 15-20 calls per day.

January 2009 – February 2012 Customer Care Representative at NEWcorp in Meridian, Mississippi - Duties were to answer customer questions, take payments, assisting customers in resolving DirecTV equipment issues over the phone, and to keep a high quality of customer service in a timely manner. Handled calls 35-50 per day.

October 2008 – February 2009 Assistant Store Manager at Rue 21 in Meridian, Mississippi - Duties included daily operations and supervision of employees, ensuring adherence of staff members to all Rue 21 policies and procedures, helping to control inventory and to prevent shrinkage, nightly reconciliation cash receipts, assist customers, and helping to maintain a neat and friendly shopping environment.

December 2005 – August 2007 Communications Specialist at MS Emergency Management Agency in Jackson, Mississippi – Duties were to receive incoming calls, obtain nature of calls, and to dispatch appropriate personnel and equipment to the scene of an emergency. Transmitted messages between public safety field officers/personnel and other public safety agencies. Maintained and entered records into the records management system of all dispatches, both incoming and outgoing.

January 2005 – December 2005 Sales Agent at Liberty National Life Insurance Company in Meridian, Mississippi - Held a State of Mississippi Life, Health, and Accident insurance license. Duties were to sell a variety of insurance products, to help clients file insurance claims, and to present insurance information to individuals, families, and community groups.

Personal: Skilled in MS Word, Excel, Outlook, and PowerPoint, Great written and verbal communications skills.

References: Furnished by request

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