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Customer Service Medical

Kansas City, Missouri, United States
October 28, 2016

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Charli Troop Certified Medical Assistant

**** ****** ******; Grandview, MO 64030 ● 816-***-**** ●

Summary of Qualifications

•Proven ability to assess customer needs and meet quality standards for services

•Dedicated to compliance with established protocols for medical safety and confidentiality

•Exceptional organizational, technical and analytical skills

•Able to multi-task, prioritize, and complete tasks while providing exceptional customer service


Certified Medical Assistant Diploma Program

Associate’s Degree

Pinnacle Career Institute – Kansas City, MO 06/2016

Core Competencies



•Patient Vitals

•Strong laboratory skills: urinalysis, glucose, strep test, hemoglobin, HCG and EKG

•Medical Records Maintenance

•ICD-9-CM and CPT Codes

•Suture Removal

•Therapeutic Procedures

•Wound Care


•Knowledge with speaking and

understanding Spanish & Sign Language

•Medical Law, Ethics, and Psychology

•Medication Administration and Reconstitution

•Patient Education and Scheduling

•Assist with exams/procedures

•HIPAA and OSHA Trained

•Certified in CPR and First Aid

•Gait Training

•MS Office (Word, Excel, PowerPoint)

•Front Desk duties

•Type – 64 wpm

Work History


Medical Technician

CSL Plasma- Kansas City, MO

Apply friendly approach to all plasma donors

Assess issues during donation process

Disconnect donors



Medical Assisting Externship

Dr. Chira Chiropractic- Raytown, MO

Marketing and business relations with current and past clients

Roomed all patients and recorded vital signs

Scheduled upcoming appointments for clients


Dick’s Sporting Goods- Kansas City, MO

Provide quality customer service and follow all company protocols

Assist customers by providing information and resolving their complaints

Receive payments by cash, check, vouchers or credit cards

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