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Customer Service Sales

Ooltewah, Tennessee, United States
October 28, 2016

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Debra Gilmore

**** ****** **. ********, ** ****3, Home 423-***-****


Sales Management Professional with over 10 years’ experience in sales, management, recruitment, and overseeing operations in the medical, and hospitality industries. Have exceptional interpersonal skills focusing on developing and retaining long-term profitable relationships with building trust and identifying the clients’ needs. History of identifying with capturing market opportunities to accelerate expansion, increase revenues, and improve profit contributions.

Skills and Abilities

.Skilled in presentation, communication, negotiation, and influential selling along with problem solving in servicing accounts.

.New account master prospecting and recruiting.

.Excellent people skills

.Create partnerships and liaisons to achieve outstanding results in sales.

.Listen to each account to maintain a deep understanding of their individual needs and desires from doing business with the company to insure client’s loyalty and building long-lasting relationships.

.Expertise at managing and resolving customer’s conflicts.

.Preparing reports demonstrating quarterly sales, annual forecasts, and account statuses.

.Train staff with developing enthusiasm, exceptional customer service and participation in all sale campaigns with strength in working as a team to exceed our sale goals with maintaining exceptional customer service along with winning numerous awards for outstanding leadership and sales performances.

.Implement cross and underselling strategies

.New business startup

Professional Experience

Regional Sales Director - Venus Wellness and Med Chattanooga, TN - October 2010 to current

. Present healthcare and wellness package portfolio consultations with a closing sales ratio of 80% for increased revenues.

.In charge of recruiting and hiring Medical Physicians and staff for smooth transitions.

.Over see North Tennessee and South Georgia and with educating managers for peak performance.

.Maintain and build corporate client relations. Providing exceptional customer service with listening to the clients needs and educating them toward the best solution.

.Outside and inside Medical and Wellness sales exceed over $100,000 monthly.

.Set up new locations in Tennessee and North Georgia along with recruiting doctors and training staff in customer service, spa services and retail sales.

.Implement budgets, strategic marketing, and cost saving protocols.

.Motivated and led teams to listen to customers’ needs, match needs to product benefits, and develop solutions that offer the best results.

.Negotiated city and county government contracts to provide wellness for their employees with contracting the Rhea County School System for an $800,000 corporate package.


Office Sales Manager – Aspen Dental Hixson, TN – September 2009 to October 2010

.Managed all aspects (sales, budgets, financials, and operations) of an established retail dental office.

.Recruited, scheduled, and managed doctors in the practice.

.Billing with filling insurance benefits and collections

.Created partnerships and liaisons to achieve outstanding results in dental care.

.Motivated, coordinated, and led teams to listen to customers’ needs, match needs to product benefits, and developed solutions that offer the best result for all parties.

.Interacted with insurance, medical, paramedical, and pharmacy managers to establish credibility, trust, rapport, and created strong working relationships.

.Ranked third highest national sales performer along with having the highest customer service rating out of 60 in the company. Delivered a 50% increase in client referrals in addition to consistently meeting and exceeding monthly sales quotas

Sales and Operations Director – Mint Julep Medical Day Spa and Boutique at the Veranda of OB-GYN and Associates Albany, Georgia – October 2003 to August 2009

.Responsible for restructuring spa and opening a boutique to increase revenue. Within two year period, revenues exceeded $1mm, a growth of 400%!

.Designed and opened the Boutique retail store from conception.

.Responsible for all aspects of business operations for spa and retail boutique.

.Successfully worked closely with Marketing Dept. to develop multiple outlets of promotion: commercials, radio talk shows, designing, promotional mailers, menu of services, seasonal menu promotions, billboards, magazine and newspaper ads, and seasonal open house.

.Buyer for product line requiring extensive research to provide best product to customer.

.Attended spa and product seminars to keep up with new trends and training on new procedures for enhanced customer satisfaction and overall business growth.

.Implemented required training of all representatives on product line to provide excellent service to clients through in-depth product knowledge.

.Presented in the Who’s Who Professional Journal.

District Operations Manager – Natural Body Day Spa (Riverview and Downtown Locations) Chattanooga, Tennessee – October 1997 to October 2003

.Assisted in the opening and design of the Downtown Location.

.Analyzed profit and loss statements, and involved with all marketing decisions which included hiring, training, buying, inventory, and cost reductions in back bar and store costs of both locations

.Implemented spa treatments, product lines and trained staff in procedures and product sales with goals for service staff to sell a ratio of at least 35% product to service sales for profit.

.Networked through the Life Style Center we were located in and organizations for customer growth.

Full Charge Bookkeeper – Republic Parking - 1996 – 2003

.Full charge bookkeeper maintaining 30 major accounts.

.Accounts Receivable and Payables

.Audits, payroll, quarterly taxes, bank Reconciliation, depreciation and all financial reporting

. Month end closings

.Proofed and helped create bid contracts

Education and Training

University of Phoenix

Bachelor of Science, Business Management December 2014

Associates of Arts, Hospitality and Tourism Management December 2011

Talbots Women’s Scholarship Foundation Winner in 2012

Awarded $15,000 for a written essay competing with over 1,000 women.

Tennessee Institute of Healing Arts 1997 -1998

1000 hours Massage and Neuromuscular Therapy

Maintain my 12 CEU’s yearly to maintain massage licensure

Neil Corporation Serious Business – division of Aveda – New Orleans, LA.

The Fine Arts of People Skills – by Pivot Point International

Lorman Human Resource Education

Financial statement Analysis

Employee Discharge and Documentation in Georgia and Tennessee

Employment Related Records in Tennessee

A to Z in Human Recourses

TCA University – attended numerous sales conventions

Aspen Corporate Training Center – Syracuse, New York

Red Cross Volunteer Member

Certified Adult and Pediatric First Aid/CPR/AED

Organizations and Associations

Talbots Foundation

The Reinvention Institute

Cambridge Heritage Registry of Who’s Who – 2005

Chamber of Commerce – Business after Hours and Sponsorship meetings

American Hotel and Lodging Association


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