Customer Service Sales

Chris Hettler

*** ******** **** ******, ** ***** 770-***-**** **********@*****.***

Executive Summary

A proven leader and retail industry expert who translates business strategies into maximum profits commensurate with the best interests of customers. Results-driven, customer-oriented executive who utilizes skills developed in project management, human resource and operational management to achieve professional success. Displays a highly developed skillset and understanding of employee developmentteam building, sales management, marketing, and merchandising. Consistently meets or exceeds established company sales goals maintains company standards while delivering customer satisfaction and retention.

Areas of Expertise

Operations Management

Customer Service

B2B Sales & Service

Financial Analysis & Forecasting

Accounts Receivable

Inventory Control

Project Management

Marketing & Advertising

New Store Design & Implementation

Recruiting & Employee Development

Multi-unit Management

Loss Prevention & Security

Profit & Loss Management

Strategic Planning

Visual Merchandising

Professional Experience

Luxottica, LensCrafters – Kennesaw and Marietta, GA Aug. 2012 - Present

Retail Sales Manager

Manage retail sales operations in following areas: employee development, financial planning and budgetary analysis, patient retention, retail operations, accounts receivable, community outreach, and new store merchandising.

Manage stores with sales volume exceeding 4 million dollars each year

Develop community outreach programs providing vision screening at local elementary schools

Successfully developed teammate associates into management and leadership roles within the region and company

Recruit, hire, and train retail sales associates for high-volume stores

Lead store during major renovation/remodel operationexceeding sales goals.

Recognized by Regional Vice President for exceeding customer service and sales to plan for 3 consecutive years

President’s Club recognition for sales performance last 2 years (top 50 ranking for sales associates)

KinderCare Learning Centers – Alpharetta, GA April 2010 – Aug. 2012

Center Director

Managed center operations in following areas: family relationship development, business-to-business marketing, employee development, financial planning and budgetary analysis, family retention, center operations, accounts receivable.

Authored and created training documentation materials which were implemented by the South East region

Established “Partners in Education” program which developed relationships in business community

Recognized by Vice President for “Excellence in Execution” for financial, promotional and educational objectives

Center achieved performance goalsduring my tenure

Re-established position of the enter to exceed enrolment goals

Oreck Clean Home Center – Norcross, GA Nov. 2009 – April 2010

Area Manager

Managed store operations in following areas: business-to-business development, customer service, merchandising, human resources, operational and product knowledge training, employee development, fiscal planning and budgetary forecasting, sales analysis, marketing, financial reporting

Increased revenue by 30% over prior year sales; met and exceeded all financial goals

Completed total store remodel, as well as surpassed sales and service projections duringfirst as manager

Implemented business-to-business marketing strategies to increase traffic for the store

Recognized as top 5 performer in company in regards to margin, service revenuesales volume and customer satisfaction

Inkstop – Woodstock, GA June 2007 – Oct. 2009

District Facility Manager

Managed store operations in the following areas: operations, customer service, human resources, operational and product knowledge training, business development and employee development, fiscal planning and budgetary forecasting, sales analysis, marketing, financial reporting

stablishment of new retail concept in the Atlanta market with 14 stores. Responsibilities included construction coordination, new store merchandising, staff development, and marketing to the community

Developed & implemented training programs for the Atlanta market in the areas of product knowledge, customer service & sales

Operated top performing store in the South margin, private brand sales, revenue, and customer service

new businessnew

Develop standard operating procedures for new company in a new market

Office Depot – Woodstock, GA June 2005 – June 2007

Operational Logistics Manager

Managed and supervised store operations in the following areas: daily business and customer flow, Fanatical Customer Service Program™, human resources, motivational training, business development, budgetary planning strategies, service and sales/incentive programs, business-to-business marketing

Developed sales training programs and customer focus programs to increase sales in technology department by % over previous year

improv department and store sales from a $75,000 loss to $25,000 profit by end of fiscal year through enforcement of loss prevention standards, employee engagement activities, and minimization of operational gaps

Responsible for financial analysis and inventory replenishment for a store which grossed over $2.5 million dollars each year

Consistently recognized for top sales performance in customer service/sales programs in the South East regio

Oversaw all for a store with over $4 million dollars in inventory

Directed employee development for 25 or more employees

Blockbuster Video – Marietta, GA Sept. 2003 – June 2005

Store Manager

Managed and supervised store operations in the following areas: financial accountability, quality customer service (problem resolution/social diplomacy), vendor relations, supply management, property management and store maintenance, loss prevention and safety compliance, sales and marketing

Assigned to district’s most underperforming store, and within one year, store was recognized as top performer in all company sales/service programs. This through new staff development, implementation of organizational standards, ustomer retention and service training.

Recognized as “Rookie of the Year” at store managers’ annual meeting

Acknowledged as top performing store in sale and customer service during tenure

Georgia Theatre Company – Woodstock, GA Nov. 1995 – Sept. 2003

Cherokee 16 Cinemas

General Manager

Supervised and managed theatre operations in following areas: floor operations (theatre operations), concession management, box office accountability, quality customer service, vendor relations and supply management, property management and maintenance, operation of multi-million dollar equipment, human resource management, budgetary controls

Directed employee development for as many as 45 employees

Operated company’s top-performing and flagship location in the South East

Managed revenue controls and accountability for a multi-million-dollar business

Repeatedly achieved and exceeded sales goals and customer service expectations

Education

Kennesaw State University – Kennesaw, GA

Bachelor of Sports Management

Ellis University- Chicago, IL

Child Development Associates Degree

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