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Customer Service Manager

Location:
Duluth, Georgia, United States
Posted:
October 26, 2016

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Gail Miller

**** ******** *****

Norcross, Georgia 33071

(404) ***-****

Career Summary

Seasoned professional with more than 20 years of retail operations experience with a Fortune 500 company. Areas of expertise include shipping and receiving, merchandising, inventory management and control, staffing, customer service and training and development.

Employment History

The Home Depot, 4028 Lawrenceville Highway, Lilburn, GA 30047, (770) ***-****

January 2006 to October 2014

Supervisor, Electrical Department

Responsibilities included managing electrical department, merchandising and inventory controls, preparing various reports including inventory, out-of-stock and clearance reports, maintaining inventory levels, customer service, staffing, scheduling, training new employees on various types of electrical products, administering performance evaluations and handling special projects as needed.

Supervisor, Paint Department

Responsibilities included managing department, maintaining knowledge of various types of paints and how they are used, customer service, training employees, inventory management and controls, report preparation, staffing, scheduling, performance evaluations.

Manager, Receiving Department

Responsibilities included managing department, shipping and receiving new products, preparing detailed reports, working with various transportation companies to schedule in-store deliveries, completing damage reports and filing freight claims, handling transfer of inventory to other departments within the store and to other stores within the company, off-loading merchandise, staffing, training, administering performance evaluations.

The Home Depot, 4343 Tilly Mill Road, Atlanta, GA, 30360, (770) ***-****

September 2003 to January 2006

Manager, Receiving Department

Responsibilities included managing department, shipping and receiving new products, preparing detailed reports, working with various transportation companies to schedule in-store deliveries, handling damage reports and filing freight claims, handling transfer of inventory to other departments within the store and to other stores within the company, off-loading merchandise, staffing, training, administering performance evaluations.

The Home Depot, 3755 Shakelford Road, Duluth, GA, 30096, (770) ***-****

July 1989 to September 2003

Service Desk Cashier and Receiving Supervisor

Responsibilities included handling customer complaints, scheduling all customer home deliveries, handling credit card payments, balancing cash registers, handling merchandise refunds, answering telephones. Promoted to receiving supervisor.

The Home Depot, 7899 W. Flagler Street, Miami, FL 33144, (786) ***-****

September 1988 to July 1989

Service Desk Supervisor

Responsibilities included opening and closing the store, bookkeeping, balancing cash registers and making bank deposits, customer service.

Education

Attended Miami Dade College, 11011 SW 104 Avenue, Miami, FL, 33176

September 1981 to August 1984

Saint Scholastica High School, 7416 North Ridge Boulevard, Chicago, IL, 60645

August 1978 to May 1980



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