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Human Resources Customer Service

Jackson, Mississippi, United States
October 26, 2016

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Giancarlo Ladaga, PHR

*** **** ***** *****

Jackson, MS 39212

703-***-**** •


Human Resources Manager, AMT Group, Inc., Creedmoor, NC August 2015-April 2016

Managed all Human Resources functions (i.e. Recruiting, Performance Management, Employee Relations, Benefits Administration, Compensation/Payroll Administration etc.) for the AMT Group, Inc, a privately held manufacturing organization in Creedmoor, North Carolina.

Managed, maintained, and grew the Human Resources Department for the 120+ employee manufacturing organization.

Created, implemented, and managed new Human Resources policies consistent with industry best practices.

Maintained and improved current policies in the HR Department.

Trained leadership/management and employees on all approved policy changes.

Created, implemented, and trained entire organization on HR Best Practices to include; Harassment in the Workplace, Diversity, etc.

Managed, coordinated, and documented all safety training during orientation and throughout the year to all personnel as well as document and post Occupational Safety and Health Administration (OSHA) forms 300, 300A and 301.

Created job descriptions for new job classes and reviewed and rewrote existing job descriptions where appropriate.

Managed and administered all company benefits to include; Medical, Life Insurance, and 401K.

Created, implemented and managed new Performance Management System.

Trained and assisted leadership/management with performance standards and annual reviews.

Recruited and assisted in the interviewing and selection process for all open positions.

Created, managed, and implemented new hire orientation program.

Managed payroll for the 120+ person employee group.

Stayed current on HR and payroll laws as it pertains to the organization and updated leadership/management as to any past, present, and future changes to include changes/impact of the Affordable Care Act.

Police Personnel Manager, City of Durham, Durham, NC, December 2013-May 2015

Managed the personnel services and recruiting divisions of the City of Durham Police Department. This is performed by coordinating efforts to accomplish departmental and City goals, planning and organizing the personnel services division activities, generating and revising personnel related procedures, and overseeing accrued FLSA and city compensatory time.

Managed all human resources activities for the 512 Sworn Police and 120 Non-Sworn Civilian Durham City Police Personnel to include: Compensation & Classification, Performance Management, Personnel Management, Benefits Administration, Organizational Development, Employee Relations, Recruitment, Conflict Resolution, Wellness Initiative Development, Budgeting, and Training.

Managed the four employee personnel services division by overseeing employee activities, writing and approving standard operating procedures, ensuring division activities and personnel related functions meet accreditation standards, and evaluating division activities.

Managed the 9 employee Recruiting Division by developing recruiting plans, tracking departmental diversity, and designing and implementing advertising strategies that recruit/retain personnel effectively.

Provided customer service by serving as a liaison with the City of Durham’s Human Resources Division and providing administrative services, ensuring city policies, procedures, and general orders are communicated to employees.

Provided supervision by monitoring staff performance and development, provided mentoring, and evaluated performance for all personnel in both the Employee Services and Recruiting Divisions.

Provided excellent customer service and human resources guidance to police leadership and management to effectively communicate change to the workforce.

Established performance standards for Personnel Services Division employees that are specific, measurable, attainable, results oriented, and time bound. Provided quarterly coaching/mentoring sessions, conducted annual performance appraisals, and assisted employees with development planning.

Provided translation services (Spanish to English) for any City of Durham citizens at Police Headquarters.

Human Resources Administrator/Facilities Coordinator, Polinger, Shannon, & Luchs Company at Inter-American Development Bank, Washington, DC, May 2011-January 2013

Worked as lead Human Resources Administrator for a facilities and human resources management company (contractor) working with an international banking corporation (client) in a 1.5 million square foot facility in Washington, DC. Also managed the facilities of 26 country offices in Latin America.

Responsible for all human resources related tasks, conducted in both English and Spanish, for over 50 personnel in the facilities and country office sections of a major international banking corporation.

Developed, implemented, and managed an annual budget exceeding $5 million for over 50 employees, which included: wages, FICA, FUTA, SUTA, health insurance, dental insurance, life insurance, workers compensation insurance, and management and administrative fees.

Processed payroll for over 50 employees on a bi-weekly basis, including: regular, overtime, illness, vacation and other hours worked.

Recruited, interviewed, and hired for available positions of key personnel.

Onboarded new personnel to include I-9, W-2, and Personnel Practices Guidebook administration.

Led, designed, and conducted benefit enrollment meetings.

Terminated employees and eliminated positions.

Created employee position descriptions for newly-developed positions.

Conducted disciplinary meetings between staff and supervisors.

Negotiated contracts with outside vendors to acquire best benefits for employees.

Advocated for employees between management company (Polinger, Shannon, & Luchs) and the client (Inter-American Development Bank).

Human Resources Benefits Analyst, The Meltzer Group, Bethesda, MD, October 2004-May 2011

Managed team of analysts in development of health and benefit plans for new and existing client bases, specifically working with clients with a large Spanish speaking employee population.

Developed, designed, and conducted benefits enrollment meetings in both English and Spanish.

Collected data for prospective clients for health, worker’s compensation, short-term disability, long-term disability, and group life insurance.

Processed data with respective carriers for all prospective clients.

Served as a Committee member for The Meltzer Group Giving Fund, a charitable organization responsible for distributing company contributions to local non-profit organizations.

Client Relations Analyst, The Meltzer Group, Bethesda, MD, April 2004-October 2004

Analyzed portfolios of existing clients for sales staff and CEO.

Conducted insurance policy audits for current and prospective clients.

Assisted client base with customer service needs including policy changes and claims.

Performed both new business and in force policy illustrations for performance reviews.

Conducted all business practices in accordance with the legal obligations and guidelines of the National Association of Health Underwriters (NAHU).


Certified as a Professional in Human Resources (PHR) by the HR Certification Institute, June 2012

1991-1996 Radford University, Radford, Virginia

B.A., Biology; Minors in Chemistry and Spanish

Methodist University – West Point Leadership Program


Fluent in Spanish (written and spoken)

Significant experience translating benefits and insurance information to Spanish-speaking employees and clients

Significant experience managing skilled and unskilled employees

Advanced expertise in Microsoft Excel (filters, formulas, pivot tables, V Look-ups, etc.)

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