Resume

Sign in

Technical Support Engineering

Location:
Toronto, Ontario, Canada
Posted:
October 26, 2016

Contact this candidate

PRABHJOT KAUR

**** ******* **** *****

Mississauga, L4T 3M8, Ontario

(647) ***-****

acw8ye@r.postjobfree.com

EDUCATION:

Master of Electrical and Computer Engineering 2015– 2016

(University of Windsor, Windsor, ON)

Wireless Telecommunications, Post-Graduate Degree 2014-2015

(Humber Institute of Technology and Advanced Learning, Toronto, ON, Canada)

Bachelor of Engineering in Electrical and Electronics Engineering 2010-2014

(RIEIT, PUNJAB, INDIA)

SKILLS & KNOWLEDGE:

Well versed in Cisco routing and switching, F5 load balancing, firewalls, multicasting, VPN infrastructure and IP Security. Efficient knowledge in Mobile Technologies such as LTE, UMTS/WCDMA, GSM/GPRS, 3GPP, MIMO

Hands on Experience with Wireless protocols: IEEE WLAN 802.11 a/b/g/n/ac, Ethernet 802.3, WPANs 802.15, WiMax 802.16, ZigBee, Wi-Fi/WiMAX, Mobile IP, NFC, DNS, Telnet, FTP, HTTP, BGP/iBGP/eBGP, DHCP, OSPF, MPLS,VLAN

Computer Skills: C++, Python, VHDL, Visual Basics, basic database design/development using SQL, MS Access, Windows NT/2000/2003, Windows XP, PHP

Microsoft technologies: Word, Excel, PowerPoint, Access, Visio, Basic MySQL(4.x,5,x), SharePoint

Basic knowledge of configuration and programming of Motorola/Kenwood radio trunking systems

Troubleshooting, examine and diagnose the WAN/LAN, Ethernet, wireless networks and VoIP implementation with knowledge of Arduino IDE, Cadence, Matlab, MPLab, Cisco Packet tracker, Wireshark tools

Good understanding of GSM/UMTS/LTE focusing on the signaling, protocols, fallback procedures and knowledge about VoLTE, QoS and MIMO as well as various modulation techniques involved in the evolution from GSM to LTE

WORK EXPERIENCE:

Worked as a technical support consultant July 2016 – September 2016

(AT & T, U-verse Department, Windsor, Canada)

Provides first level of support to clients with hardware and software problems; escalates service tickets when needed for second level or senior support.

Referring technical manuals, software and troubleshooting tolls such as selt, fault and insertion loss analysis to determine malfunctions in the loop has caused the drop

Use the DSL Reports Line quality test to determine DSL problems that lies in the actual transmission of the connection, such as in "packet loss, excessive latency, or internet or ISP congestion

Assisting the customers with technical issues such as internet problems, VOIP, receivers, residential gateways as well as billing and other billing queries

Use online speed testing service such as Speed Test and check for the maximum speed available in customers area and make upgradations as well as down gradations according to that

Interacting with U verse care subject matter experts and other U-verse departments

Collect, organize and maintain problems and solutions log for use by other technical support analyst

Provide assistance to the customers in self installation of swapped receivers, WAPs, residential gateways, remote controls

Troubleshoot customer issues and provide them with technical tips, solutions and feedback

Communicate electronically and in person with computer users experiencing difficulties to determine

and document problems experienced

Network Lab Assistant December 2014 –June 2015

(Humber College)

Worked under Dr Khoja to design, implement and maintain campus WAN, performed installation, configuration and troubleshooting of router, switch, modem and APs. Installed and troubleshot lease line, ISDN, dial-up, VPN, and PRI lines. Performed network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components.

Conduct daily system monitoring, checking the performance, integrity and availability of all hardware, switches,routers, server resources, computer systems and peripheral equipment

Provided professional-level network support to assist faculty/students to implement wireless networks and IEEE 802.x based labs (RFID, Zigbee, WiMax, Bluetooth, LAN/WAN deployment, Authentication)

Telecommunications Intern April 2014-December 2014

(BSNL, INDIA)

Performed field works: Testing for Telecom provider radio signal, coverage test mainly on single site validation (SSV), daily planning for site visits, on site performance and validation using KPI and QoS testing

Processed validation of RF systems (3g/4g) data and prepared technical documentation for hardware and software configuration settings used on sites.

Participated in implementation of Local Area Network (LAN) for ‘iWAN-Internet Wireless Access Network’ project as a part of network design phase. Configured, monitored and troubleshot Radio Frequency and Network Communication devices for company’s WAN Network

REFERENCES:

REFERENCE 1 - WAQAS SIDDIQUI (PROFESSOR AT HUMBER COLLEGE AND EMPLOYEE AT

BELL) CONTACT- 416 *** ****

REFERENCE 2 - SAMPATH LYENGAR (VICE PRESIDENT, IT, CHUBB EDWARDS, MISSISSUAGA

CONTACT- 905 *** ****



Contact this candidate