Experience
Hardware, Windows, Professional Server, Administration, VoIP, Biometrics, Nortel PBX, Call-Pilot, Outlook. Office, Networks, Cable, Hubs, Mainframe
Job Qualifications
Computer Technician
USAF Schools – Communications & Information Systems (Operator, Technician & Management)
Experienced with Windows XP, 7, 8 and some 10. Dual boot with Linux on home computers
Install, Setup and Troubleshooting on over 1,000 machines - supporting Networks, Windows, Office, Outlook.
Proficient in all aspects of PC troubleshooting, upgrades, builds, installs and repairs.
Network setup and cabling from client to server.
Experience with older mainframe systems (RCA, Univac, Sperry-Rand, Digital PDP)
PBX/Phone Operations
Experience on Nortel Meridian 1, Call-pilot Voice-mail
Scripted applications for voice menus and options
Assigned dial-up for fax and modem access when required
Traced cables, set punch downs, moved lines and ran cables
Programmed phones for numbers, MADNS, autodial and designed menu applications
Coordinated with contractor support to install and activate IP phones at remote locations
Worked proprietor Systems for Cooper Communications (Inmate Biometric VoIP Systems)
Work History
Biometric System - Field Service Technician
Cooper Communications Group
Feb 2005 : Jun 2016
VoIP Fingerprint Phone System with 160+ wall units at
El Paso County Criminal Justice. Support for 8 ring-down units at the Metro Downtown Facility. Installed phone, punched down lines maintained hardware on 5 networked servers. Interacted daily with many of the 1300+ Inmates. Was site Liaison between Sheriff's office and Company HQ in New York and Mobile AL.
Computer Inventory and Disposition Technician
CompuCom @ Intel – Temp Contract
Oct 2007 : Sep 2008
Closed down the Intel Fabrication Plant at GOG Campus. Recovered, inventoried, packed/shipped computer hardware. Secured, wiped and disposed of data and storage devices.
Temp work for 3 months. Called back for 8 more months when 3000 more computer were located in storage lockers.
On-site PC Hardware Technician
The Job Store - Temp Contract
Jul 2004 : Nov 2004 - District 11 Schools
Installed new computer and hardware. Updated software for Students use in upcoming school year. Worked location included most facilities across the District.
PC Help-desk Team Technician
Pikes Peak Integrated Solutions
Jan 2000 - Mar 2004
PC Technician & Meridian PBX Administrator Worked as a team member on to bring company into the new century. Started with 87 computers and remote call-in (PC Anywhere) for main site and 3 satellites. Built up IT Hardware to include 850+ computers, added 2 more satellite locations. With T1 networks running connecting grids. Sole Technician for maintenance, installs and programming on the Nortel Merdian phone systems. Responsibilities of assigning new numbers, installing phones, tracking lines.
Y2K PC Technician
TEKSystems – Temp Contract
May 1999 : Nov 1999 - Centura Health
Worked under project to upgrade PCs and System located throughout many of the Colorado Springs Hospitals. Replaced hardware and computers, Upgraded memory and components at three main hospitals and several independent clinics. Updated Office Suites, Email Packets and ensured compliance for the years 2000 issues. Member of a 12 person team.
In Home Warranty Work
BankTec – Temp Contract
Mar 1999 : Apr 1999
Hired as a temporary PC Technician to help company 'catch-up' on home warranty work. Would meet with two other team members at local cafe to discuss work-orders and pickup parts for delivery, install or replacement. Job was scheduled for 2 weeks only but worked out to be twice as long due to ability to work so well with the team.
Nov 1998 – Mar 1999 Unemployed
Father in Hospice. Went back to Alabama to Help Mother
Call Center Phone Technician and Dispatch
Digital/Compaq Multi-Vendor Help-desk
Sep 1997 : Nov 1998
Phone Troubleshooting Support and Dispatch.
Answered called, diagnosed and logged help-tickets to order parts and dispatch Field Service Technicians. (Division had a 98 percent fix call)
Main Frame Operations
Productive Data Services
Mar 1997 : Sep 1997
Ran the large Honeywell 6000 Main Frame Systems located at the Federal Building located in Colorado Springs, CO.
USAF Communications/Information System Operations
Feb 1977 : Mar 1997
20 Years – Honorable Retired.
Main Frames, Communications, Information Systems, PCs while servicing Individuals and Commands in all access to Military Data, Information and Communications Centers and Hubs.
Held TS/SCI clearance from May 1977 to March 1997
Education & Training
College
Pikes Peak Community College
-- Associate of Applied Science- Networking
Technologies
-- Cisco Certified Network Associate
Community Colleges of the Air Force
-- Digital Information Switching Specialist
-- Digital Communications Specialist
-- Professional Military Education
III - Management
II - Supervision
I - History & Focus
University of Maryland
-- Introduction to Networking (16 Hours)
Public School
Daleville -- General Education
Other Certifications
-- A+ Service Technician (retired)
-- Armada 1500
-- Workstation 500
-- ProLiant 2500
-- Windows 95 Training
Colorado Spring, Colorado
Cum Laude - GPA 3.7
Tinker AFB, Oklahoma
Sheppard AFB, TX
Peterson AFB, Colorado
Wright Patterson AFB, Ohio
Eglin AFB, Florida
Naples, Italy
Daleville, Alabama - GPA 3.5
CompTIA - Colorado Springs, Colorado
Compaq - Colorado Springs, Colorado
Compaq - Colorado Springs, Colorado
Compaq - Colorado Springs, Colorado
Fusion Consulting - Colorado Springs, Colorado
AS Degree
Certificate
Certification
Certification
Certificate
Certificate
Certificate
Certificate
HS Diploma
Certificate
Certificate
Certificate
Certificate
Certificate