Summary

Highlights

Accomplishments

Experience

Amanda Burt

**** **** **** ****

Texarkana, Texas 75503

Cell: 903-***-****

acw8vw@r.postjobfree.com

Resourceful and accomplished individual with 12 years comprehensive secretarial experience in fast-paced environment. Multi-task oriented and determined to achieve project completion and customer satisfaction with the desire to understand procedures and logistics quickly. Also self-directed to provide the utmost support while maintaining high standards for work ethic and outstanding performance working closely with team members and outpouring of support to managers working in an office environment.

Deadline-oriented

Up to date and accurate filing

Process and correct invoices as needed

Mircosoft word,excel, and outlook as well

as classic software(trucking company

database)

Accounts payable and receivable

Organizational and planning skills.

Customer support and service

Data collection and management

Daily, heavy load data entry

Spreadsheets, facimiles,and emailing

Teamwork and professionalism

Payroll

Filing

Developed advanced physical filing system to handle high-volume paperwork needs for growing department.

Customer Assistance

Worked with company systems such as Classic Software and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 200 customers and venders in US and Canada, ensuring reliable and high quality service and appreciation to our local and national charge and cash customers. Computed Data Reports

Provided required weekly, monthly and quarterly reports required by managers to maintain knowledge and consistency of company status.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding shop procedures, pricing and service needed or rendered.

Research service history to determine warranty issues and timeline for repairs made Maintenance

Assisted in the managing of the company database and verified, edited and modified members', employment documentation and correct vendor specifications and procedures. Researched and resolved billing problems that had been previously missed. August 2004 to

March 2016

Patriot Truck and Trailer

Texarkana, AR

Education

Secretary-Office assistant

Provided customer support and service to our customers and vendors. Answered phones and made appointments for truck drivers to bring their equipment to our shop for repairs.

Processed customer invoices for repairs made and paid out customers via cash,check,credit card, and check systems such as t-check, comdata,etc. Designed electronic file systems and maintained electronic and paper files. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Received and distributed faxes and mail in a timely manner. Assisted with parts and service department such as looking up/matching parts for customers and searching service history for our customers.

Heavy, daily load of data entry for service repairs,billing,etc. Verified that information in the computer system was up-to-date and accurate. Assisted with payroll preparation and entered data into cumulative payroll document. Retrieved requested files and delivered to appropriate personnel. Operated office equipment such as copiers and fax machines. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Processed up to 50 customer invoices per day.

Managed a wide variety of customer service and administrative tasks quickly and efficiently. Provided support to managers as needed

Combined Teamwork with Professionalism

2004 Texarkana College

Texarkana, TX, Bowie

Computer technician

Completed one semester of college as computer technician before starting work at Patriot Truck and Trailer directly after graduating high school.

2015 Dale Carnegie Course

Texarkana, TX, Bowie

Completed the Dale Carnegie Course at the top of the class and received several awards such as outstanding performance award, breakthrough award, crashing through award and received high honors during the course and was nominated at the end of the course for the highest achievement award and received a Certificate for completion.

2016 Patriot Truck and Trailer

Received service award-Presented in recognition and appreciation of Five Years of Service to Patriot Truck and Trailer

Completed several classes/courses at Patriot Truck and Trailer such as the Stemco wheel seal class, A/C and Heating classes to obtain better knowledge and understanding of how our business operates to be able to effectively assist our customers in every aspect.

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