Kamilah M. Hilliard

***** ********* *******

Germantown, MD 20876

Phone: 202-***-**** acw8uy@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile, reliable, and efficient administrative assistant with over 12 years of experience in fast- paced environments. Diversified skills including records management, human resources, administrative support, and legal staff support. Over 11 years of experience working within different government agencies. Some experience with LexisNexis and Westlaw. Student Associate Member of American Bar Association and member of Delta Epsilon Tau honor society.

EXPERIENCE

NRI Inc. Staffing Washington, DC 2015-Present

Contractor for the District of Columbia

Review customer’s account for outstanding balances

Review other collection regulations to ensure compliance

Review and apply the Fair Debt Act to ensure compliance

Determine eligibility and establish payment plans for customers

Negotiate settlements to resolve outstanding debts on behalf of the District

Document Technologies Inc. McLean, VA 2014-2015

Operations Assistant for Hunton & Williams

Provide administrative support to entire law firm;

Back-up coverage for receptionist and provide hospitality services

Maintain scheduling of conference rooms for firm; maintain office calendar

Document production; distribute mail to entire firm

Electronic records management- used iRM (electronic case records management software)

Game Stop-Adams Morgan Washington, DC 2014-2015

Senior Game Advisor

Interfaced with customers to determine appropriate products needed

Lobbied new products and services with customers to increase sales

Established customer power-up accounts for frequent customers

Manage records of customers purchases for Power-Up reward account

Collaborated with manager to make promotional events successful

State of California-CDCR Sacramento, CA 2012-2013

Human Resources Generalist (official title: Personnel Specialist)

Maintained personnel records; coordinated a variety of personnel and payroll transactions;

Timekeeper for 200+ employees (including verifying receipt, auditing, inputting, and filing time sheets and certifying master payroll)

Used an on-line program and multiple personnel databases to process and track transactions for employees' pay (including suspended items)

Recovered thousands of dollars for the state by auditing, establishing, and collecting accounts receivables due to employee overpayment

Prepared employee status reports for different agencies and presented information to agencies' supervisors at monthly program meetings

State of California- CDCR Rancho Cordova, CA; Imperial, CA 2008-2012

Administrative Assistant (official title: Case Records Technician)

Processed, maintained, and controlled offender records; prepared routine documents;

Generated various legal documents; word processing

Maintained filing system; audit data entries to ensure accuracy; filed variety of legal documents into offenders' files; typed a variety of documents for correctional counselors

Prepared paperwork and scheduled hearings for offender hearings and generated appropriate reports

Researched and reconciled database discrepancies

State of California- CDCR Imperial, CA 2007-2008

Supervising Case Records Technician

Supervised a unit of 15 case records technicians; planned, organized, and directed the work of subordinate staff engaged in processing and maintaining offender records

Generated reports regarding activities of my supervised unit

Assisted in the development of workload projections; reviewed, evaluated, and modernized operating procedures to reflect changes resulting from legislation or other factors

Wrote clear and comprehensive reports and communicated with internal and external contacts at all levels

Maintained records for the entire correctional institution

State of California-CDCR Imperial, CA 2004-2007

Office Assistant

Conducted intake audits for inmates transferring into the institution

Typed a variety of documents for correctional counselors and prepared paperwork for classification hearings; word processing

Prepared legal documents for paroling inmates

Processed mail for appropriate staff distribution

Performed backup receptionist duties as needed

State of California- CDCR Calipatria, CA 2003-2003

Administrative Clerk (official title: Clerical Volunteer)

Pulled files for correctional staff and administrative staff\

Assisted with packing and shipping of case records

Logged, sorted, and filed various legal and medical documents in inmate records

Acted as receptionist: screened calls and visitors, sorted and distributed mail to appropriate staff

Education

B.S.- Legal Studies Kaplan University In Progress

Rockville, Maryland- via online courses

Diploma- Paralegal Studies Ashworth College March 2016

Atlanta, Georgia- via online course

Diploma-Legal Secretary Penn Foster In Progress

Scranton, Pennsylvania-via online course

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