JAMES GOFF

**** ******* **. ***. ****

Houston, TX 77003

832-***-****

acw8sw@r.postjobfree.com

career profile

Experienced site manager and business development professional with a proven track record of successfully overseeing high-volume mail distribution and copy centers for multi-billion dollar partnerships. Ability to develop and implement feasible timelines and manage robust budgets has led to my career progression, along with my ability to effectively lead cross-functional teams to expand products and services. Combining fleet supply, shipping, and receiving management with legal, healthcare, engineering, and warehouse environment expertise. Seeking to utilize my experience to take that next step in my career with a respected organization that rewards hard work, commitment and a demonstrated track record of success; English and some conversational Spanish.

areas of strength and expertise

Technical Writing

Team Management

Shipping Management

Quality Assurance

Communication

Receiving Management

Process Implementation

Strategic Planning & Analysis

Fleet Supply Management

MS Office & MAC OS Proficiency

Adaptability & Flexibility

Customer Relations Management

Organization

Project Management

Relationship Building

Time Management

Personnel Leadership

Attention To Detail

Professional Experience

DTI Global, Houston, TX Oct 2013 to Present

Site Manager – Winstead PC, Oct 2013 to Present

Operational management of daily Office Services and DTI staff personnel of 8 for large, Texas based legal firm with 150 Houston employees. Areas managed include Copy Center, Hospitality/Conference Center, Mail Center and Supply Inventory Center. Provides additional support for Office Service management to The Woodlands, TX Winstead office. Assists Director of Administration of Winstead by providing Monthly Metrics reports outlining supply costs, copy center data, and mail costs as well as weekly site operational data. Acts as point of contact for all third party vendors and requests services and bids from building management, office cleaning/repair companies, customized stationary companies and office supply vendors. Assists DTI Area Operations Manager by interviewing candidates for litigation support specialist positions and acting as first level of hiring process for DTI staffed, Houston based partners.

Key Accomplishments:

Implementation of “Healthy Snacking” initiative, encouraging and facilitating good health by having sophisticated, healthy option vending machines installed on site via local vendor, while minimizing costs to staff by negotiating lower costs for items than what was in place prior to transition.

Implementation of “Supply Round Up” initiative that collected, restored and recycled reusable supplies in the office, most notably 3 ring binders, and reduced supply purchasing costs by $18,000 dollars over a 7 month period.

Assumed several sets of duties beyond scope of work during an extended 6 month absence of Director of Administration including issuing of Winstead staff access/parking badges and permits, Oversight of several large onsite Winstead staff events that required complex planning, and maintaining outage reports for Winstead support staff while assisting attorneys in having proper secretarial back-up coverage.

RICOH Americas Corp, Houston, TX Sep 2008 to Oct 2013

Site Manager – Division Headquarters, The Kroger Co., Jun 2011 to Oct 2013

Oversee full-range of statewide mail distribution and copy center and provide logistics support for $92 billion retail powerhouse. Evaluate performance metrics and provide critical reports to senior level management. Oversee shipping of communication materials and supplies for 200+ retail stores. Provide and ensure quality assurance throughout payroll- check printing and distribution process ( 11,000 per week).

Key Accomplishments:

Saved $72,600 over 22-month period by challenging printing/copy performance and subsequently implementing new technical writing and printing/copy initiatives

Slashed shipping costs by $27,600 over 22-month period while increasing delivery efficiency above projections, facilitating improvement for several logistics operations

Leveraged strategic management development and succession plan, positioning one senior employee for immediate promotion into full-responsibility site management

Site Manager – U.S. Headquarters, Cemex USA, Sep 2008 to Jun 2011

Managed day-to-day mail distribution and copy center for $27 billion building materials supplier and cement manufacturing giant. Developed and furnished reports detailing parcel operational costs and performance and presented to executive level management. Successfully directed regional supply inventory and service call departments for 150+ multi-functional components across 35 cities and 12 states.

Key Accomplishments:

Grew revenues 8-14% annually, attaining steady growth by working closely with vendors and effectively managing supply inventory

Significantly maintained best value and improved customer relationships through market-pricing research ensuring steady stream of client volume

Education and Training

2-Year Undergraduate Program, Political Science, University of Northern Colorado, Greeley, CO

40-Hours Business Management Training, Ricoh Learning Institute

18-Hours Business Management/Finance Training, DTI Online University

MQC Certification, United States Postal Service

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