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Front Desk Manager

Location:
Georgia, United States
Posted:
October 26, 2016

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Resume:

Siberina L. Moore

*** *** **. *******, ** *****

678-***-**** acw8sh@r.postjobfree.com

P ROFESSIONAL SUMMARY

Accomplished Front Desk Clerk Supervisor with extensive background in the hospitality industry. Proven ability to manage, motivate and develop others to reach team goals with positive team spirit that embody Starwood/Westin standards. Adept in managing office/servicing staff and guest relations. Excellent presentation and leadership skills. Expertise in reporting and auditing. Detail oriented. WORK HISTORY

FRONT G uests Services Supervisor • Crowne Plaza Ravinia • Dunwoody, GA • September 2015 -January2016

Supervise and manage employees and oversee all day to day operations to meet guest expectations

Maintain Guest Services and Front Desk standards and goals

Achieved and exceed all performance goal, budget goals and team goals

Provided services that are above and beyond in order to ensure customer satisfaction and retention

Respond to and handle guest problem and complaints

Operated as a liaison between IT and staff to resolve system issues as well as bring new technology and techniques to reduce time and money.

FRONT G uests Services Supervisor • Holiday Inn Express and Suites • Duluth, GA • May 2015 - September 2015

Supervise and manage employees and oversee all day to day operations to meet guest expectations

Achieved and exceed all performance goal, budget goals and team goals

Provided services that are above and beyond in order to ensure customer satisfaction and retention

Respond to and handle guest problem and complaints

Operated as a liaison between IT and staff to resolve system issues as well as bring new technology and techniques to reduce time and money

Serviced corporate accounts and third party billing

Successful management of IHG Rewards program and presented with IGN Rewards Champion honors NIGHT AUDITOR • Hotel Capitol Park • Atlanta, GA • February 2014 - May 2015

Tracked room revenue, occupancy percentages and other front office statistics.

Managed Hotel Calendars, facilitate calls and completed expense reports

Secured 30 day contract with celebrity guest Ellis Hall during tour

Check figures, postings, and documents for accuracy and summarized results of operation for management ASSISTANT STORE MANAGER • Dollar General • Palmetto, GA • May 2015 - September 2015

Supervised 20 employees on balancing cash drawers, inventory and stocking shelves

Improved Loss Prevention Program and reduced shoplifting by 30% in high crime area

Open and close the store, coordinate inventory orders with vendors and store manager

Resolve customer's problem and concerns quick and efficient Guests Services Agent • InterContinental • Buckhead, GA • October 2012- April 2013

Courteously greeted guests, assisted guests with needs and assured guest satisfaction

Night audit, room specialist,Contract sales

Priority Club and Ambassador membership enrollments

Negotiated pricing and responded to inquiries for room and rates change

Resolved conflict and guests problems when necessary Guests Services Agent • HOLIDAY INN EXPRESS & SUITES • Gulf Shores, AL • February 2010 – August 2011

Made reservations for individuals and group guests

Successfully coordinated check-ins and checkouts in accordance with scheduled reservations and departures

Productively offered packages for sell, up-sell, and maximized revenue and commission

Provided directions to destinations, restaurants, social events and evening entertainment to guests Front Desk Clerk • DAYS INN HOTEL • Bordentown, NJ • March 2008 – December 2009

Booked reservations for corporate personnel, private groups and individuals

Accepted vouchers for military per diem rates for government employees

Offered guest membership into the Rewards Program for future redemption

Assisted guests with internet passwords, the media center, GPS and directions upon request Front Desk Manager • ASHTON INN & SUITES • PENSACOLA, FL • March 2000 – November 2004

Successfully managed front desk and supervised a team of three front desk clerks

Balanced daily revenue and sales from cash, credit/debit card transactions

Facilitated group sales for conferences, managed projects and events, and conducted Business to Business sales

Managed contracts and calendar for special events pre-booked, and supervised preparation for banquets T ECHNICAL SKILLS

Microsoft Office Applications and Tools (Word, Excel, Outlook)

Opera/Merlin/Star Guest Operating System

Extended Stay Networking System

General Office Machines (phone, fax, media center, wireless connectivity, global positioning systems-GPS)

PMS System

INTERPERSONAL SKILLS

Office Administration

Multitask while serving a variety of guests needs

Resolve guests problems expeditiously and efficiently

Excellent Communication / Verbal and Written

Organizational / Time Management

Strong Analytical and Project Management Skills

EDUCATION / TRAINING

Opera operating systems trained, Holidex with IHG Hotels Lightspeed certified and Star Guest with Starwood Hotels REFERENCES

Professional and/or personal references will be provided upon request SIBERINA L. MOORE Page 2



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