Customer Service Assistant
Resume:
KHAWAR ABBAS
Bradford
West Yorkshire
BD7 3HG
Mobile: 077**-******
Email: ******.*************@*******.***
Personal Profile
I am a confident, motivated and enthusiastic person who is able to get on well with members of the public and my work colleagues. I am well-mannered and well-presented. I have a good understanding of the needs of customers from my experience in a cash & carry and in a takeaway. I have always been praised for my punctuality and reliability and I take pride in the work that I do. I can work effectively as a team member, or equally well using my own initiative. I would relish the opportunity to demonstrate my hard working attitude to any potential employer.
Key Skills
Reach Fork Lift Truck Licence from RTITB in Cardiff
SIA Licence Holder
Full UK Driving Licence
Till operation and warehouse experience
Hardworking and dependable, I pride myself on learning new skills and adapting quickly in new work situations.
Self Motivated and able to work independently
Willingness to be flexible to the needs of a business
Employment History
GB- Inter Security Ltd Jan 2016 – Present
Door Supervisor
Watching people’s behaviour and dealing with conflicts
Dealing with emergencies
Supervising people as they leave the building
Searching people or bags
Patrolling inside and outside the buildings
Co-operating with police, first aiders and management
Reporting any problems during the shift to manager
Checking and closing windows, switching off lights after work
Gelato Passion Ice Cream Store April 2015 – Present
Security Officer
Responsible for providing security services at a busy ice cream café
Providing a visual presence for staff and diners at the café
Carried out regular patrols of the site, ensuring all is in order
Responsible for diffusing potentially volatile situations if they arise
Monitoring CCTV systems as required
Escort vehicles into the car park and ensure they are parked safely and securely
Adhere to strict data protection guidelines and regulations
Working and adhered to strict health and safety guidelines
BA Cash & Carry, Cardiff, South Wales July 2009 – Jan 2013
Customer Service Assistant
Worked in a wholesalers, carrying out a range of related duties
Operated Reach Fork Lift Truck to transport goods to various locations in the warehouse
Served customers and processed transactions using cash register
Recorded monies taken and provided correct change
Replenished depleted stock when required
Advised customers on their choices
Processed stock in the warehouse in order for it to be displayed on the shop floor
Provided a high level of customer service at all times
Maintained a clean and tidy store area
Displayed products to promote sales incentives
Adhered to health and safety guidelines
Utilised a range of cleaning products and utensils
Disposed of waste in large receptacles
Assisted customers to pack their shopping if required
Worked flexibly and as required by the business
Tiffen Takeaway, South Wales, Nov 2008 – July 2009
Chef/Customer Service Assistant
Prepared a range of fresh South Asian dishes
Utilised a range of traditional herbs and spices to create traditional recipes
Utilised a wide range of kitchen equipment
Prepared fresh salads and meat products to be used in dishes
Liaised with front of house staff to receive customer orders
Prepared dishes to specific customer requirements, including heat strength
Ensured that all food products stored complied with date storage regulations
Maintained a clean and tidy work area at all times
Ensured my work area was fully stocked with all required ingredients at all times
Adhered to strict food production guidelines and regulations
Recorded customer orders and relayed to kitchen team
Processed transactions and provide the correct change
Sialkot Panda Bakery, Pakistan 2004 – 2006
Baker/Confectioner
Mixed a range of ingredients to prepare various breads
Identified and collected all required ingredients from a large store area
Carefully weighed and mixed ingredients, depending on each product
Utilised a range of bespoke mixing equipment
Operated computerised systems to add various ingredients such as white flour, brown flower, yeast and vinegar
Adhered to strict food hygiene regulations
Carried out strict quality control procedures to ensure that all bread weights were accurate and all products were free of spoiling
Processed transactions and provide the correct change
Education & Qualifications
Elite Training Academy, Bradford 2013
-NVQ Level 2 in Door Supervision
-SIA Licence
-
Sialkot College, Pakistan 1999 – 2001
-FA qualification in History
Hobbies & Interests
I enjoy cooking and reading books. I play cricket and I enjoy working so prefer to work than to have too much leisure time.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate