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Customer Service Assistant

Airdrie, North Lanarkshire, United Kingdom
October 26, 2016

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*** ***** ****** ****


West Yorkshire


Mobile: 077**-******


Personal Profile

I am a confident, motivated and enthusiastic person who is able to get on well with members of the public and my work colleagues. I am well-mannered and well-presented. I have a good understanding of the needs of customers from my experience in a cash & carry and in a takeaway. I have always been praised for my punctuality and reliability and I take pride in the work that I do. I can work effectively as a team member, or equally well using my own initiative. I would relish the opportunity to demonstrate my hard working attitude to any potential employer.

Key Skills

Reach Fork Lift Truck Licence from RTITB in Cardiff

SIA Licence Holder

Full UK Driving Licence

Till operation and warehouse experience

Hardworking and dependable, I pride myself on learning new skills and adapting quickly in new work situations.

Self Motivated and able to work independently

Willingness to be flexible to the needs of a business

Employment History

GB- Inter Security Ltd Jan 2016 – Present

Door Supervisor

Watching people’s behaviour and dealing with conflicts

Dealing with emergencies

Supervising people as they leave the building

Searching people or bags

Patrolling inside and outside the buildings

Co-operating with police, first aiders and management

Reporting any problems during the shift to manager

Checking and closing windows, switching off lights after work

Gelato Passion Ice Cream Store April 2015 – Present

Security Officer

Responsible for providing security services at a busy ice cream café

Providing a visual presence for staff and diners at the café

Carried out regular patrols of the site, ensuring all is in order

Responsible for diffusing potentially volatile situations if they arise

Monitoring CCTV systems as required

Escort vehicles into the car park and ensure they are parked safely and securely

Adhere to strict data protection guidelines and regulations

Working and adhered to strict health and safety guidelines

BA Cash & Carry, Cardiff, South Wales July 2009 – Jan 2013

Customer Service Assistant

Worked in a wholesalers, carrying out a range of related duties

Operated Reach Fork Lift Truck to transport goods to various locations in the warehouse

Served customers and processed transactions using cash register

Recorded monies taken and provided correct change

Replenished depleted stock when required

Advised customers on their choices

Processed stock in the warehouse in order for it to be displayed on the shop floor

Provided a high level of customer service at all times

Maintained a clean and tidy store area

Displayed products to promote sales incentives

Adhered to health and safety guidelines

Utilised a range of cleaning products and utensils

Disposed of waste in large receptacles

Assisted customers to pack their shopping if required

Worked flexibly and as required by the business

Tiffen Takeaway, South Wales, Nov 2008 – July 2009

Chef/Customer Service Assistant

Prepared a range of fresh South Asian dishes

Utilised a range of traditional herbs and spices to create traditional recipes

Utilised a wide range of kitchen equipment

Prepared fresh salads and meat products to be used in dishes

Liaised with front of house staff to receive customer orders

Prepared dishes to specific customer requirements, including heat strength

Ensured that all food products stored complied with date storage regulations

Maintained a clean and tidy work area at all times

Ensured my work area was fully stocked with all required ingredients at all times

Adhered to strict food production guidelines and regulations

Recorded customer orders and relayed to kitchen team

Processed transactions and provide the correct change

Sialkot Panda Bakery, Pakistan 2004 – 2006


Mixed a range of ingredients to prepare various breads

Identified and collected all required ingredients from a large store area

Carefully weighed and mixed ingredients, depending on each product

Utilised a range of bespoke mixing equipment

Operated computerised systems to add various ingredients such as white flour, brown flower, yeast and vinegar

Adhered to strict food hygiene regulations

Carried out strict quality control procedures to ensure that all bread weights were accurate and all products were free of spoiling

Processed transactions and provide the correct change

Education & Qualifications

Elite Training Academy, Bradford 2013

-NVQ Level 2 in Door Supervision

-SIA Licence


Sialkot College, Pakistan 1999 – 2001

-FA qualification in History

Hobbies & Interests

I enjoy cooking and reading books. I play cricket and I enjoy working so prefer to work than to have too much leisure time.


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