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Customer Service Manager

October 26, 2016

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Joseph B. Ginete

Blk ** Lot ** Hacienda Lajoya

Subd.Brangay Buhay Na tubig Imus Cavite

Mobile no: 099********

E mail:


September 1, 2014-Up to present Toms World Robinson Imus Assistant Area Head 2ND Level Tanzang Luma IV Imus Cavite South 3 Cavite area

May 2009- August 31, 2015 Funhouses Corp. Amusement Center Branch Head

3RD level Lotus Mall Nueno Ave

Imus Cavite

Feb 1, 2003-Feb 28, 2009 Joy Planet Inc. Amusement Center Management Trainee

Sm Molino 2nd Level, Bacoor Cavite


May 2001-Jan 2004 Planet tom Amusement Center

Shift Leader

Sm South Mall Storyland

Area, Laspinas City

Dec 2000-May 2001 Joy Planet Amusement

Game Attendant

Filinvest Festival mall

Alabang Muntinlupa City

May 2000-Nov 2008 7-Eleven Phil Seven Corp.

Store Clerk

Poblacion Muntinlupa


Aug 1998-Jan 1999 Kenny Rogers Roasters Phil

Service Crew

2nd Filinvest Festival Mall,

Alabang, Muntinlupa, City


July 07, 2005 Team Leadership Techniques for Team Builders August 11-Sept 08, 2004 Conducting Employee Performance Evaluation April 26, 2002 Building a Winning Team Techniques for team leader EDUCATION

Vocational Course: Tesda Training Center

Commercial Wiring Electrician

Graduate Jan 2003-June 2003

Tertiary : Bachelor of Science Mariners Transportation Mariners Polytechnic College Legaspi City

Graduate 1995 - 1998

Secondary : Sta.Magdalena High School


Primary : Alabang Elem. School



Decision-making arrived at keen observation

Ability to produce more in lesser resources

Dedication and love for work

Organized and resourceful

Good Leadership skills & Customer Service oriented. PERSONAL

Age : 38 Birthdays: August 2, 1978

Civil Status : Married Height: 5’7

Religion : Roman Catholic Language Spoken: English & Filipino CHARACTER REFERENCES

Ms.Racquel T.Delara

Division Head 4-South

Antel Global

Ortigas Pasig city

Contact no: 099********

Mr. Macky Mojica jr

Division Head 3-North

Antel Global

Ortigas, Pasig City

Contact: 099********

Ms.Lyra Delgado


490Kapiligan st.Araneta ave Quezon City.

Contact: 093********

Ms. Nestina O. Diwa

HR Coordinator South

Toms World Amusement

2nd Level Robinson Imus,Cavite

Contact: 091********

Job Description

Assistant Area Head

Ability to manage and develop a positive and productive management team

Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills.

Demostrable and strong business acumen

Highly Organised with the ability to adapt quickly to strategic change

To Clearly and concisely communicate business and area objective to manager so that they remai well informed of business activity and of their required contribution to target.

To indentify under performing stores and develop a business plan to address and manage issue effectively

To ensure that the visual presentation of all stores represent the brand image

To Support the delivery of all maketing campaigns,

To encourage manahers to seek and continuesly develop knowledge of competitor activity and local market condition, with the porpose of making approriate and innovative recommendations to drive the business forward.

To encourage manager to identify trends and make suggestions to improve and enhance product performance to drive brand achievement,

To recruites and ensure the full implementation of introduction programmes for new store manager and monitor ongoing performance needs,

To effectively manage the performance and development of store managers to drive and maximise the sales performance througthout the area.

To support the management of customer service activities and staff competence so as to optimise and sustain sales performance and customer satisfaction,

To effectively manage the P&L within allocated budget in order to affect a profitable performance for the area

To manage expenses budget in line with area sales performance,

To ensure that all store adhire to compliance requirements in all areas of operational activity,company policies and procedures,

Self starter,who takes the initiative

Ability to train and develop the skill and knowledge of direct reports

exceptional communicator

Branch Head:

Monitor Machine Ticket and Token to evaluate sales and check pay out,

Initiate the training motivation of subordinate to encourage optimum performance

Plan and Budget of store finances as well as time management either to control

Expenses and /or maximize time to more tasks.

Coordinates payment deliveries request to prevent any delay on timely

Delegate and Control subordinates of their regular work responsibilitym

plements strict procedure to assure complete and maximum operation of all machines every day

Report to immediate head any updates about the status of the area and its operation.

Analyses if his/her Store is making money or not

Lay out plan for the best location of store machines,

Think of promo’s gimmicks to enhance coordinate with marketing

Make request of the P.O parts of the machines.

Key IN /MIS Report and gift report.

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