Titika Ransom

Fairburn, GA ***** 305-***-**** acw8qw@r.postjobfree.com

Summary:

A great leader, trainer, and communicator with twenty-five years of medical

administrative experience in Radiology, Orthopedics, Urology, Pain

Management, Cardiology, and Gastroenterology.

Highlights:

. Manager

. Quality Control

. Radnet Millennium Scheduling

. Cerner

. Powerchart

. IDX Master Scheduler

. Global Patient Registration

. HealthQuest

. Communication

. Call Center

Work History:

Emory Healthcare

Supervisor, Patient Access Radiology Scheduling February

2015 - Present

. Provides coordination and oversight, critical thinking, and

accountability for the daily execution of patient access operations

within the radiology call center.

. Analyzes organizational systems and processes and makes

recommendations for improvements in patient access and the radiology

call center.

. Proactively manages access scorecard, identify trends, reports issues

to section administrators, and support the overall day-to-day

operation of the Radiology Call Center.

. Provide operational reports to senior management, stay current on

coding and insurance practices and policies.

Patient Access Quality Analyst Radiology

October 2013 - February 2015

. Responsible for maximizing efficiency and occupancy while meeting

service goals and objectives.

. Oversee analysis and reporting of employee performance including

schedule adherence.

. Track, analyze and report historical data and trends and develop

forecast modules.

. Work directly with Supervisor to coordinate schedules, ensure

adherence, and assist staff with daily service recovery.

. Identifying risks, and generate new forecast when current day forecast

has high deviation from actual.

Patient Account Representative II

June 2013 - October 2013

. Accountable for auditing scheduling errors and scanning orders for all

radiological exams scheduled daily within the department.

. Audit and quality control for 20 internal schedulers and multiple

external schedulers.

. Maintained the script pending process ensuring accurate scheduling of

exams and that all orders had been scanned prior to patient arrival.

. Worked with supervisor to troubleshoot and prioritize duties among

schedulers.

Patient Account Representative I

February 2011 - September 2012

. Obtained demographical and insurance information to register patient

for radiology exam.

. Scheduled radiology exams for multiple modalities at multiple

locations.

. Recognized a valid order, correlation of ICD9 code to requested CPT

code, and guidelines for scheduling multiple exams from different

modalities on same day.

Atlanta Cardiology Consultants

Front Office Supervisor

July 2009 - September 2011

. Supervised the coordination and facilitation of confidential,

efficient, and continuous flow of patients through multiple front

end/back end systems and processes.

. Collaborated with members of the clinical care team to reduce backlog

and minimize delays along the value stream of the patient encounter.

. Worked closely with leadership and the clinical team to continuously

improve, simplify and mistake-proof clinic processes to enhance the

patients' experience.

. Recruited new hires, coach current employees on performance, and

design steps for improvement.

Page 2 Tikita Ransom College Park, GA 30349 305-***-****

acw8qw@r.postjobfree.com

Midtown Urology

Lead Surgical Coordinator

July 2007 - September 2009

. Accurately scheduled surgical procedures in accordance to company's

established protocol, CPT/ICD9 criteria, and regulatory guidelines to

ensure thorough completion for proper billing and collection.

. Verified insurance and Workman's Compensation claims, knowledge of

OSHA, HIPPA, and Insurance plans

. Made certain all initial consultations, pertinent notes, lab slips,

radiology and pathology reports were appropriate for surgery

scheduling.

Education:

Kaplan University

Bachelor of Science in Health Care Administration

November 2015

Summa Cum Laude

. Presidents List: 11/15, 8/15, 6/15, 1/15, and 10/14.

. Dean's List: 7/14.

Certifications:

Six Sigma Lean Professional

September 2015

Patient Account Representative

September 2013

Financial Counselor

March 2013

Health Care Access Associate

March

2013

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