CURRICULUM VITAE

PERSONAL DETAILS

SURNAME : SIMELANE

NAMES : BONGIWE SUSSAN

GENDER : FEMALE

DENTITY NUMBER : 881*********

DATE OF BIRTH : 5 OCTOBER 1988

MARITAL STATUS : MARRIED

RELIGION : CHRISTIAN

LANGUAGES : SISWATI AND ENGLISH

(READ, WRITE, SPEAK)

MOBILE NUMBER : 078-***-****

WORKING EXPERIENCE

1.MARCH 2012 – JULY 2012

DTM ENTERPRISES CONSTRUCTION

DUTIES

SITE CLERK FOR DTM CONSTRUCTION COMPANY. MY DUTIES WERE;

-COMPLITING MONTHLY INVOICES FOR MONTHLY CLAIMS

-MAKING SURE THAT EMPLOYEES DO ASSIGNE DUTIES BY DUE DATE

-WORKING WITH THE SURVEYOR IN CALCULATING DAILY AND MONTHLY DUTIES

2.AUGUST 2012 – NOVEMBER 2014

WORKED AS A CALL CENTRE CONSULTANT FOR MTN SWAZILAND, UNDER THE EMPLOY OF NDZ CONSULTANCY, AGENT. MY DUTIES WERE;

-CUSTOMER SERVICE

-CUSTOMER EDUCATION ON NEW AND EXISTING PRODUCTS

- ANY OTHER DUTIES ASSIGNED

EDUCATIONAL BACKGROUND

ST MICHAELS HIGH SCHOOL 2006 (MATRIC)

SUBJECTS DONE: - ENGLISH LANGUAGE

- LITERATURE IN ENGLISH

- ECONOMICS

- FRENCH WITH ORAL

- MATHEMATICS

- BIOLOGY

- PRINCIPLES OF ACCOUNTS

TSHWANE UNIVERSITY OF TECHNOLOGY 2010

SUBJECTS DONE: - ENGLISH

- ACCOUNTING FOR MARKETERS

- ECONOMICS

- MARKERTING

- PERSONAL SELLING

- ADVERTISING AND SALES PROMOTIONS

- CONSUMER BEHAVIOR

- END USER COMPUTING

- LAW FOR MARKETING

- QUANTITATIVE TECHNIQUES (STATISTICS)

MTN ACADEMY (ONLINE)

1. CUSTOMER EXPERIENCE 101: THE PERFECT 10

2. E- LIVE LEARNER TRAINING SESSION

IN THESE COURSES I LEARNED MORE ABOUT CUSTOMER SERVICE, IMPORATANTLY ON HOW IMPORTANT IT IS TO DELIVER EXCEPTIONAL CUSTOMER SERVICE.

SECTORS OF INTEREST

-CUSTOMER SERVICE

-ACCOUNTING

REFERENCES

1. MRS C. FAKUDZE

MTN SWAZILAND

CALL CENTRE SUPERVISOR

CELL: +268-****-***

2. MR D. MDLOVU

DTM ENTERPRISES

CELL: +268-****-****

3. MRS D. N NDLANGAMANDLA

MTN SWAZILAND

CUSTOMER CARE AGENT

CELL: +268-****-****

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