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Customer Service Manager

Location:
Rawalpindi, Punjab, Pakistan
Posted:
October 26, 2016

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Resume:

MEHREEN FARRUKH

Email: acw8pu@r.postjobfree.com

Mob: +92-300-***-****

DOB: May 15, 1981

CAREER GOAL:

“To work in challenging and innovative environment, leveraging my current knowledge and fostering creativity, with many learning opportunities.”

KEY PROFESSIONAL ATTRIBUTES:

Strong organisational skills, efficiently prioritising available time and resources to complete tasks individually or as part of a dynamic team

Extended communication and public speaking skills

Effectively motivate, understand and relate with people of all socioeconomic backgrounds, race and culture

Effective problem solving skills, quickly and accurately identifying issues and developing and implementing innovative solutions; maintaining a “can-do” approach

Can work under pressure without compromising results

Comprehensive technical expertise in MS Office Suite and data mining

PROFESSIONAL EXPERIENCE:

Regional Officer-Parent Relations Jan 2015 to date

Beaconhouse School System

Responsibilities:

Assist Parents / Internal Stakeholders for resolution of concerns and fostering of stronger relationships

Provide support in forwarding concerns to relevant School Head and Admissions Officer

Draw analysis on monthly reports and suggest recommendations for further improvements

Support provisions in the execution of 'Mystery Shopping' initiatives on a regular basis

Ensure the delivery of a high level of customer service within region.

Follow strict monthly reporting timelines

Provide follow-ups to Line Manager, ensuring closure in line with defined schedules, involving the School Head where required.

Assist in the execution of training needs identification for internal stakeholders.

Develop training material, engaging external vendors if required, for training execution.

Provide administrative and operational support to the Manager Parent Relations in conducting observations and collecting feedback to ensure that Parents Relations Officers are implementing best practices imparted to them.

TNA and calendar developed within timelines.

Feedback reports developed and circulated within timelines.

Lecturer (Visiting Faculty) Sept 09 – June 14

Bahria University, Islamabad Sept 05 – May 07

Responsibilities:

Deliver lectures on Introduction to Computers to Social and Environmental Sciences students

Research, develop and implement daily lecture plans specific to students’ ability levels

Collaborate with the course coordinator to arrange class presentations

Devise lecture hall management strategies to maintain respect and promote student achievement

Counsel new students about the use and importance of computers in every profession

Ask for a continuous feedback from the students about the course being taught

Conduct a two-hour lab weekly to introduce and practise MS Office suite and later evaluate the students’ learnt skills through quizzes

Prepare, maintain and update students academic records and reports

Occasionally delivered lectures on personality development

Project Coordinator Jan 07- May 07

International Maritime Conference 2007

National Centre for Maritime Policy Research-Islamabad

Responsibilities:

Literature and Presentation development on Economy, Environment, Security, Education and Technology within the sphere of Maritime Affairs

Report on Maritime Challenges & Opportunities in Pakistan

Prepared list of 400 National and International participants

Scheduled and organised the event in Karachi at NCMPR

QUALIFICATIONS:

Bahria Institute of Management & Computer Sciences, Islamabad 2004 - 05

Master of Computer Sciences (Major in Database Management System)

CGPA: 3.60/4.00

Bahria Institute of Management & Computer Sciences, Islamabad 2001 - 03

Bachelor of Computer Science (Honours)

CGPA: 3.77/4.00 with distinction Cum Laude

ACHIEVEMENTS:

Often host private live talk shows for various organizations

English Newscaster for PTV Dec 06 - April 07

Jan 09 – Sept 11

Gold Medal – BCS Honours

Scholarship (All Pakistan Merit Scholarship Test) for Bachelor’s degree conducted by the Ministry of Science and Technology (MOST) and National University of Science and Technology (NUST) in 2000.

Participated in various social and cultural events at school and college level

PERSONAL DETAILS:

Date of Birth: 15th May 1981

Languages: English and Urdu.

Marital Status: Married

IELTS band 7.0

Address: 39/B, Street # 17, Gulzar-e-Quaid, Rawalpindi.



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