**** ********* **** **** #****

Universal City

**148

acw8ny@r.postjobfree.com

210-***-****

Dana G. Coe

Dispatcher/ Customer Service / Driver

DOB - 10/16/1968

CLASS B CDL 03969164 ENDORSEMENTS P/S

CURRENT CPR, EMD, AND TCOLE CERTIFICATIONS

HIPAA CERTIFIED

Experience Dispatcher

City Of Helotes

02-2016 - 10-2016

Multi Channel Radio dispatched police for 3 agencies, Fire and EMS for 2 agencies. Answered multi line phones and 911, Certified in EMD, CPR, HIPAA, TLETS/ NLETS, Interpol, human trafficking, several TCOLE courses, and FEMA Incident Command Systems. Entered information into CAD, several other computer programs, and operated fax and other office equipment regularly. Multitasking all at once at times. Customer Service Representative

US BANK - ALORICA

MAY 2015 - FEBRUARY 2016

Customer service to card holders of US BANK. Assisted clients with IT issues, lost/ stolen cards, account information, etc. Provided SME assistance to new hires with deescalation techniques and troubleshooting issues.

Driver - Route Coordinator

SCUC ISD

NOVEMBER 1999 - April 2014

Coordinated bus routes for special needs children, drove, dispatched and office assist as needed.

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Education High School Graduate - G.E.D.

Judson High School

2013

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