Customer Service Medical
Resume:
TEJAHL JACKSON
acw8mh@r.postjobfree.com 210-***-****
OBJECTIVE
I am an energetic, detail-oriented person who has strong administrative and computer skills, and the ability to work well with others. I have held positions of responsibility in ensuring customers are happy when done speaking with me. I attained 100% customer retention through a service-first approach and frequent communication. I thrive in a busy atmosphere that involves many different tasks, the opportunity to work with people, the satisfaction of meeting deadlines, and the chance to excel.
SKILLS & ABILITIES
Excellent Oral Written Communication Skills
Strong Customer Service Orientation
Computer Literate: Microsoft Office and MOSS, AVAYA Phone System, VMWare, SalesForce
Impeccable Attention to Detail; Accuracy
Strong Team Player
Outgoing Personality
Office: keyboarding, data entry, filing/ retrieving records, computing data, record keeping, telephone skills
Information: acquires/evaluates information, organizes/maintains information, communicate information
Resources: manage time, goal-related activities, rank activities in order of importance
Superior capacity of understanding new concepts and applying them correctly.
Knowledgeable with office machinery (EX: fax, scanner, etc.)
Typing 38 WPM, Keystrokes 4107 KPH
Mathematical: Accuracy, Analyzing data
Human Relations: Negotiating, Patience, Outgoing, Team-Work ability, Understanding, Resolving conflict, Handling Complaints
Management: Directing, delegating, organizing people/data, leading, making decisions, motivating others
EXPERIENCE
ONLINE CSR1 WELLS FARGO
11/15-09/16
Quickly answer online customer inquiries in a friendly and courteous manner.
WOW each customer by going out of the way to please them.
Provide first call resolution while following strict procedures that meet compliance guidelines.
Look for every opportunity to introduce products and services to achieve performance goals and help customers succeed financially.
Ensure that calls are processed, in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations.
Assist in resolving routine program quality issues and researching in a timely manner.
Deescalate irate customers
Taking down customer proprietary information for account details
DIRECT CARE PROFESSIONAL COUNCIL OAKS
6/15-10/15
Demonstrate activities such as bathing, grooming, and dressing to train residents in daily self-care practices.
Converse with residents to reinforce positive behaviors and to promote social interaction.
Serve meals and eat with residents to act as a role model.
Accompany residents on shopping trips and instruct or counsel residents in purchase of personal items.
Aid staff in administering therapeutic and leisure activities, such as physical exercises, occupational arts and crafts, and recreational games, to residents (both on and off campus).
Work with residents on achieving formal and informal goals such as use of public transportation, telephone use, money management, social interaction, etc.
Develop and/or follow recommended teaching techniques, behavior management programs, etc., to assist individuals with increasing their productivity and independent living functions.
Train and monitor residents in the implementation and integration of independent skills such as bed making, laundry, etc.
Supervise, assist residents in punctual attendance of scheduled daily programs, i.e., school, church, therapy, group.
Monitor residents at night.
CUSTOMER CARE ASSOCIATE ALCORICA
9/13- 7/31/15
Responsible for receiving and processing incoming phone calls for assigned clients and programs in accordance with corporate and section policies, procedures, quality standards and applicable laws and regulations.
Connect with customers in order to help resolve and find solutions to customer issues while ensuring adherence
Exercise exceptional customer service skills in an effort to optimize each contact with the customer.
Ability to clearly communicate using a clear, distinct voice
Ensure that calls are processed, in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations.
Assist in resolving routine program quality issues and researching in a timely manner.
Deescalate irate customers
Taking down customer proprietary information for account details
EDUCATION
GALEN COLLEGE OF NURSING, SAN ANTONIO, TX CURRENT
LICENSED VOCATIONAL NURSE
Anatomy & Physiology
Fundamentals of Nursing
Nursing & Healthcare
Medical-Surgical
Mental Health
DAWN CAREER INSTITUTE, WILMINGTON, DE GRADUATED 2015
MEDICAL BILLING & CODING
Insurance Billing & Coding
Fundamentals of Anatomy & Physiology
Fundamentals of Medical Coding
Advanced Medical Coding
Medical Terminology
ICD-9, ICD-10, CPT Manual, HCPCS level II Knowledge
DAWN CAREER INSTITUTE, WILMINGTON, DE GRADUATED 2014
MEDICAL ADMINISTRATIVE ASSISTANT
Computer Keyboarding
Office and Equipment Procedures
Medical & Office Procedures
Computer Fundamental
Automated Medical Office
Scheduling Appointments
Time-Keeping
Proper telephone Etiquette
ACADEMY OF CREATIVE EDUCATION, SAN ANTONIO, TX
HIGHSCHOOL DIPLOMA
COMMUNICATION
Communication skills are distinguished, I can hold a conversation with anyone, always have a smile on my face, with an upbeat tone. Speak very clearly to ensure there is no miscommunication.
Explaining/ Persuading
Strong grammar/vocabulary
Organizing thoughts clearly
Communicating logically
Listening
Speaking
GROUP
AUGUST 2008- JUNE 2011
AVID (Advancement Via Individual Determination) a global nonprofit organization dedicated to closing the achievement gap by preparing all students for college.
Learned skills and behaviors for academic success
Provided intensive support with tutorials and strong student/teacher relationship
Developed a sense of hope for personal achievement gained through hard work and determination
REFERENCES
ALVIN BROWN, REGISTERED NURSE
HOME HEALTH NURSING
FELISH SEALY, HEALTH CARE ATTENDANT
IN HOME ATTENDANCE SERVICE
CHEVON FARRELL, CUSTOMER SERVICE REPRESENTATIVE
XEROX
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