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Customer Service Medical

Location:
San Antonio, Texas, United States
Posted:
October 25, 2016

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TEJAHL JACKSON

acw8mh@r.postjobfree.com 210-***-****

OBJECTIVE

I am an energetic, detail-oriented person who has strong administrative and computer skills, and the ability to work well with others. I have held positions of responsibility in ensuring customers are happy when done speaking with me. I attained 100% customer retention through a service-first approach and frequent communication. I thrive in a busy atmosphere that involves many different tasks, the opportunity to work with people, the satisfaction of meeting deadlines, and the chance to excel.

SKILLS & ABILITIES

Excellent Oral Written Communication Skills

Strong Customer Service Orientation

Computer Literate: Microsoft Office and MOSS, AVAYA Phone System, VMWare, SalesForce

Impeccable Attention to Detail; Accuracy

Strong Team Player

Outgoing Personality

Office: keyboarding, data entry, filing/ retrieving records, computing data, record keeping, telephone skills

Information: acquires/evaluates information, organizes/maintains information, communicate information

Resources: manage time, goal-related activities, rank activities in order of importance

Superior capacity of understanding new concepts and applying them correctly.

Knowledgeable with office machinery (EX: fax, scanner, etc.)

Typing 38 WPM, Keystrokes 4107 KPH

Mathematical: Accuracy, Analyzing data

Human Relations: Negotiating, Patience, Outgoing, Team-Work ability, Understanding, Resolving conflict, Handling Complaints

Management: Directing, delegating, organizing people/data, leading, making decisions, motivating others

EXPERIENCE

ONLINE CSR1 WELLS FARGO

11/15-09/16

Quickly answer online customer inquiries in a friendly and courteous manner.

WOW each customer by going out of the way to please them.

Provide first call resolution while following strict procedures that meet compliance guidelines.

Look for every opportunity to introduce products and services to achieve performance goals and help customers succeed financially.

Ensure that calls are processed, in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations.

Assist in resolving routine program quality issues and researching in a timely manner.

Deescalate irate customers

Taking down customer proprietary information for account details

DIRECT CARE PROFESSIONAL COUNCIL OAKS

6/15-10/15

Demonstrate activities such as bathing, grooming, and dressing to train residents in daily self-care practices.

Converse with residents to reinforce positive behaviors and to promote social interaction.

Serve meals and eat with residents to act as a role model.

Accompany residents on shopping trips and instruct or counsel residents in purchase of personal items.

Aid staff in administering therapeutic and leisure activities, such as physical exercises, occupational arts and crafts, and recreational games, to residents (both on and off campus).

Work with residents on achieving formal and informal goals such as use of public transportation, telephone use, money management, social interaction, etc.

Develop and/or follow recommended teaching techniques, behavior management programs, etc., to assist individuals with increasing their productivity and independent living functions.

Train and monitor residents in the implementation and integration of independent skills such as bed making, laundry, etc.

Supervise, assist residents in punctual attendance of scheduled daily programs, i.e., school, church, therapy, group.

Monitor residents at night.

CUSTOMER CARE ASSOCIATE ALCORICA

9/13- 7/31/15

Responsible for receiving and processing incoming phone calls for assigned clients and programs in accordance with corporate and section policies, procedures, quality standards and applicable laws and regulations.

Connect with customers in order to help resolve and find solutions to customer issues while ensuring adherence

Exercise exceptional customer service skills in an effort to optimize each contact with the customer.

Ability to clearly communicate using a clear, distinct voice

Ensure that calls are processed, in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations.

Assist in resolving routine program quality issues and researching in a timely manner.

Deescalate irate customers

Taking down customer proprietary information for account details

EDUCATION

GALEN COLLEGE OF NURSING, SAN ANTONIO, TX CURRENT

LICENSED VOCATIONAL NURSE

Anatomy & Physiology

Fundamentals of Nursing

Nursing & Healthcare

Medical-Surgical

Mental Health

DAWN CAREER INSTITUTE, WILMINGTON, DE GRADUATED 2015

MEDICAL BILLING & CODING

Insurance Billing & Coding

Fundamentals of Anatomy & Physiology

Fundamentals of Medical Coding

Advanced Medical Coding

Medical Terminology

ICD-9, ICD-10, CPT Manual, HCPCS level II Knowledge

DAWN CAREER INSTITUTE, WILMINGTON, DE GRADUATED 2014

MEDICAL ADMINISTRATIVE ASSISTANT

Computer Keyboarding

Office and Equipment Procedures

Medical & Office Procedures

Computer Fundamental

Automated Medical Office

Scheduling Appointments

Time-Keeping

Proper telephone Etiquette

ACADEMY OF CREATIVE EDUCATION, SAN ANTONIO, TX

HIGHSCHOOL DIPLOMA

COMMUNICATION

Communication skills are distinguished, I can hold a conversation with anyone, always have a smile on my face, with an upbeat tone. Speak very clearly to ensure there is no miscommunication.

Explaining/ Persuading

Strong grammar/vocabulary

Organizing thoughts clearly

Communicating logically

Listening

Speaking

GROUP

AUGUST 2008- JUNE 2011

AVID (Advancement Via Individual Determination) a global nonprofit organization dedicated to closing the achievement gap by preparing all students for college.

Learned skills and behaviors for academic success

Provided intensive support with tutorials and strong student/teacher relationship

Developed a sense of hope for personal achievement gained through hard work and determination

REFERENCES

ALVIN BROWN, REGISTERED NURSE

HOME HEALTH NURSING

210-***-****

FELISH SEALY, HEALTH CARE ATTENDANT

IN HOME ATTENDANCE SERVICE

210-***-****

CHEVON FARRELL, CUSTOMER SERVICE REPRESENTATIVE

XEROX

210-***-****



Contact this candidate