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Manager Customer Service

Edmonton, Alberta, Canada
October 25, 2016

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Peter Kataria

***-**** **** ****** ** Ave North West

Edmonton, Alberta, T6L 6S6

Phone. 780-***-****


Citizenship: Canadian

OBJECTIVE Production/Manufacturing Related position where I can use my versatile background in Engineering as well as in Chemistry.


Operation Manager, Lotus System Ottawa, Ontario, Canada 06/09 to07/16

Maintained a culture of continuous improvement – “lean” plant processes to improve operational performance and increase productivity.

Optimized plant inventory to improve product availability and deliver targeted first pass fill rate.

Managed inventory control, facility maintenance, security and distribution of goods.

Improved plant productivity utilizing the plant productivity measures and implementing staffing and process improvement initiatives.

Provided constructive feedback and coaching to team members.

Leaded and managed a high performing team, including recruiting, hiring, on boarding, training, motivating, recognizing, and managing performance.

Communicated openly and frequently e.g. Conducted daily Service Promise Meeting to ensure branch team is informed on current performance, branch wins, challenges and objectives.

Delivered consistent customer service by executing on our standard operating procedures (SOP).

Monitored staff performance and supporting their growth and development.

Provided coaching on technical issues to manufacturing operations to customers.

Leaded failure investigations related to materials and material processes.

Ensured that the highest standards are achieved in the areas of safety, environmental compliance and process efficiency and reliability.

Maintained quality of the chemicals by maintaining process capability.

Controlled Process Hazard Analysis, Risk Analysis, and Facility Management of Change activities.

Issued Maintenance work orders to repair defect in equipment, in timely manner followed up on effectiveness of repair.

Ensured the development and implementation of action plans to address root cause, process capabilities, eliminating waste, and seeking opportunities for process improvements

Maintained work flow, by monitoring steps in the process, setting process variables, and root cause of the problems.

Provided customer support from a technical prospective..

Provided month end report of Chemicals and met corporation goals.

Manufacturing Manager, Headway Technology. Windsor, Ontario, Canada 04/03-12/08

Performed set up of manpower requirements and hours of operations requirements to achieve production goals.

Provided support and improvement toward plant safety, quality, service, cost, growth objectives and targets.

Managed external contractor as required on projects, facility preventive maintenance and upgrades.

Performed safety system repair, and upgrades.

Implemented production methods to meet product quality, Health and Safety, Environmental and Product Standard.

Worked continually to improve operation and efficiency of the plant.

Worked closely with various team members to coordinate new process launches, and process improvements activities.

Monitor work instructions, reports inaccuracy to operation manager.

Sustained and resolved problems in Etching/Striping/Plating area.

Checked samples from run and took appropriate actions.

Monitor compliance with safety standards to ensure a safe work environment.

Monitor performance, made recommendations and work order as required.

Maintained quality of the final product with authorization to stop the production if problem.

Ensured all team members adhere to PPE requirements.

Worked closely with all departments, to ensure quality standards of the final products being followed, in regards to manufacturing finished products

Kept record of the department activities, mentoring inventories of raw materials and consumables.

Process Manager British Petroleum Solar CA, USA 04/98-03/03

Performed employees development, cross training, and team involvement to support problem solving and continuous improvements.

Met daily production demands while maintaining quality and safety standards.

Leaded/Planed projects to implement necessary changes in methods, machine used lay out process etc

to simplify the manufacturing process etc. reduce costs and to ensured optimum product design.

Coordinated with plant manager to establish new program launched.

Leaded the group for evaluation and selection of vendors and equipment manufacturers.

Worked closely with quality assurance, production & maintenance to identify & resolve problems when

statistical process control limits are reached.

Prepared production report from all cells for production manager.

Provided Technical Process Support including training, process trouble shooting, shut down and start up, and equipment related problem. Trained and supervising employees to meet in standards in quality, output and cost.

Ensured that machinery, equipment and facilities are maintained for efficient production

Maintained fabrication processes such as Photo resist coating, Carbon Coating, UV Cure of

photo resist, cadmium chloride doping, copper Iodide doping, Heat Treatment, and testing of Solar


Monitored mechanical failure of equipments and contacted maintenance for repair.

Promoted continuous process improvement by statistical Process Control (SPC).

Interfaced with equipment engineering and manufacturing for concurrent development.

Ensured employees complies with company policies, safety standards, and good housekeeping practices.


Sr. Production Supervisor, Akashic Memories Corporation CA, USA 04/92-04/98

Organized manpower to ensure production requirements are met on daily basis.

Monitor work stations to ensure production operators are maintaining quality and thru put.

Monitored, followed and updated work instructions as required.

Monitored and responded day today product and process concerns and ensure just in time delivery of the product.

Made recommendations and ensured that proper operating procedures are followed to ensure quality and quantity of product is produced in a timely and most efficient and safe manner.

Sustained Electroless Nickel Plating lines for deposition of Nickel on Aluminum substrate used for

subsequent deposition of magnetic media that is used in hard drives.

Participated in designed experiments for reducing defects like pits, bumps, edge pullback, nodules, flatness ID/OD, chemical stains, chemical etch to improve yields.

Promoted continuous process improvement by process control and by monitoring automation

control such as replensihers, level controllers, laboratory instrumentation and other peripheral


Interfaced with equipment engineering and quality engineering for maximizing productivity.

Coordinated product failure analysis by reviewing process capability measurement instrumentation.

Coordinated environmental issues that cause the defects in the final product.

Supported chemical mechanical polishing (CMP) of Nickel along with plating process.

Monitored flow rate, pH & concentration of slurry for chemical mechanical polishing (CMP) process.

Monitored flatness by using Minifiz, thickness by XRF, roughness (Ra) by zygo instrumentation after chemical

mechanical polishing (CMP) process.

Directed the flow of materials and parts through manufacturing process.

Reviewed daily maintenance effectiveness, with maintenance department, to identify opportunities for improvements.

Trained new associates to work safely, and enforce safety rules and procedures.

Ensured quality of the final product

Maintained daily production levels.

Monitoring Plant operations to ensure all equipments are working efficiently.

Chemist, Novopharm Pharmaceutical Ltd., - Toronto, Ontario, Canada. 02/87-12/89

Sampled and tested incoming raw material by wet chemistry by following FDA methods.

Prepared solutions and reagents and analyzed by HPLC and GC.

Interpreted and deducted data to write reports.

Generated and documented standard operating procedures (SOP’s) for sampling of raw materials.


Bachelor of Science, Chemistry Major 01/90-02/92

University of Guelph,, Guelph, Ontario, Canada.

Chemical Engineering Technologist, Industrial Major 12/83-12/86

Centennial College, Toronto, Ontario, Canada.

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