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Desktop Support Engineer

Location:
Chennai, Tamil Nadu, India
Posted:
October 25, 2016

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ARANGASAMY ARUMUGAM

**/**, ********** ***** **, Dharapuram, Tiruppur Dt–638656, Tamil Nadu, India

+ 91 971******* acw8kl@r.postjobfree.com

QUALIFICATIONS

I have around 4 years of experience in Desktop support engineering. Good Experience in OS installation, printer, LAN/WAN installation, MS-office package, MS-Outlook, Windows Live Mail and Thunderbird mail configuration and fix the issues on desktop, also completed MCITP course.

PROFESSIONAL EXPERIENCE

TNQ BOOKS AND JOURNALS PVT LTD, CHENNAI June-2015 to May 2016

Designation : Junior System Administrator

Installation of Windows 7, 8, UBUNTU Operating Systems and troubleshooting.

Basic software, network printer installation and wireless configuration.

Adding computer to domain, creating, modifying users, groups in ADS.

Configuring and troubleshooting mail clients like MS-Outlook, Windows Live Mail and Thunderbird.

Communicating with third party vendors for warranty replacement.

Service Desk ticketing tool maintenance.

Performing basic level Backup tickets.

Performing firmware upgrade, mail migration and other team activities.

Providing user access, folder rights for user as per requirement with superior instruction.

Send mail every day to Manager about day-to-day activities.

TRANSPOL TRADINGS, CHENNAI May-2012 to July-2014

Client : Sri Ramachandra Hospital, Chennai

Designation : Desktop Support Engineer

Responsibilities:

Installation of Windows XP, 7, 8 Operating Systems and troubleshooting.

Installation of HP Laserjet, TVS dot-matrix printers and scanners troubleshooting.

Installation of basic software like MS-office, PDF reader, drivers and Antivirus.

Produce the document about daily activities and weekly report to superiors.

Communicating with third party vendors for application and warranty replacement.

Maintaining asset document for computers and its peripherals & configuration of the system.

G-MAC TECHNOLOGIES, CHENNAI December-2010 to May-2012

Designation : Desktop Support Engineer

Responsibilities:

Installation of Windows XP, 7 Operating Systems and troubleshooting.

Installation of printers and scanners troubleshooting.

Installation of basic software like MS-office, PDF reader, drivers and Antivirus.

Configuration of mail client like MS-Outlook and Outlook Express.

Performing LAN, Wireless router, Wi-Fi and Modem installation.

Knowledge of assembling & troubleshooting all kinds of desktops.

Produce the document about daily activities and weekly report to superiors.

Communicating with third party vendors for application and warranty replacement.

Maintaining asset document for computers and its peripherals & configuration of the system.

TECHNICAL SKILLS

Installation of Windows Server Operating System.

Configuring Active Directory Services, DNS and DHCP.

Adding computer to domain, creating group user in ADS.

Group Policy and User Access management.

Basic knowledge in Back-up, RAID, WDS.

MCITP course completed.

Updating drivers and firmware, managing physical and logical hard drives.

Installation and maintenance of new hardware, software.

Analyzing and troubleshooting issues in Laptops, Desktops and diagnose system problems.

Upgrades and configures basic system files and services to enhance performance.

EDUCATION

SRI RAMAKRISHNA MISSION VIDHYALAYA College of Arts & Science, Coimbatore, Tamil Nadu

Master of Computer Application -70% (2008 - 2011).

BISHOP THORP COLLEGE, Dharapuram, Tamil Nadu

Bachelor of Computer Science - 58% (2005 - 2008).

N.C.P. Municipal Hr.Sec.School, Dharapuram, Tamil Nadu

H.S.C – 67% (2004-2005).

N.C.P. Municipal Hr.Sec.School, Dharapuram, Tamil Nadu

S.S.L.C – 81% (2002-2003).

PERSONAL DETAILS

Name : A.Arangasamy

Date of Birth : 22-03-1988

Languages Known : English, Tamil

Current Address : 79/51, Maarriamman Kovil St, Dharapuram-638656.

(A.Arangasamy)



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