Sales Representative Customer Service

KARINE GASPARIAN

**** *. ******* **. #***, Las Vegas, NV 89117

Cell: 702-***-**** / ***************@*****.***

Excellent Customer Service Skills

Result Oriented

Strong Organizational Skills

Multilingual : Russian, Armenian

Networking

Career Counseling

Case Management

Job Development

EXPERIENCE:

Academy of Human Development 07/2015-07/2016

Case Manager

Provide individualized case management services to the clients to help them to achieve their educational goals and remove barriers to employment.

Counsel clients regarding educational issues: training and program selection, class scheduling and registration.

Assisted clients in procuring employment at a living wage and advancing toward self-sufficiency

Diamond Resorts International 04/2015-07/2015

Vacation Counselor/ Sales Representative

Somepointe Resorts Inc. /Tahiti Village 04/2014-09/2014

Sales Representative

Maintain standards including minimum sales and lead collection

Interact favorably with and provide excellent service to customers

Display positive, courteous and respectful behavior towards the company and fellow associates

Use only company approved collateral material and documents

Wyndham Vacation Ownership 01/2014-04/2014

Sales Representative

Attracts tenants by advertising vacancies explaining advantages of location and services; showing units.

Responsible for contracts with tenants by negotiating leases; collecting security deposit.

HELP of Southern Nevada – Las Vegas, NV 10/2012-10/2013

Youth Case Manager/Tutor

Prepare and maintain client records, utilizing human resource management system

Address client issues and conduct casework interview with clients, family members, service providers, to obtain information for formulating program and service eligibility and case status

Identify social, economic and physical needs of clients, assess clients support systems, available community resources and other factors to develop and appropriate service plan

Refer clients to appropriate community medical, emotional, economic and social support organizations

Everest College – Las Vegas, NV 02/2012-06/2012

Career Representative II

Oversee a portfolio of students and graduates, through their academic lifespan to ensure high level of successful placement outcomes.

Develop relationship with students and graduated within the portfolio and demonstrated flexibility in establishing touch points, motivate students to continue improve skills.

Partnered with Account Representative to ensure job leads available and help graduates looking for employment.

Conducted and delivering workshops and other training related services to students.

Nevada Partners Inc. –Las Vegas, NV

Career Developer/Staffing Consultant 02/2010-08/2011

Interpret and explain human resource polices procedure, laws, standards and regulations per job site.

Solicitation of employment opportunities based on employers need and clients abilities.

Facilitated Employment Readiness Workshops; providing guidance and advice on job search strategies.

Administered On the Job training and Work Experience programs.

Maintained contact and counsel participants in job retention.

Obtained positive customer satisfaction with both WIA customers and employers tensure positive outcome for all WIA standards.

Planned, directed and coordinated activities for a designated program to ensure goals and program objectives are accomplished within prescribed time frame and funding parameters.

Catholic Charities of LA-Canoga Park, CA 04/2008-08/2009

Employment Counselor

Instructed applicants in resume writing, job search and interviewing techniques.

Identified need for and assisted in the development of auxiliary services that brought

disadvantaged applicants into job-ready status

Promoted and developed employment and training opportunities for disadvantaged

applicants.

Established community relationship for outreach and recruitments.

Maintain confidentiality and accuracy of client files

Arbor Employment & Training/ One Stop Center -Canoga Park, CA 01/2001- 03/2008

Case Manager/ Career Vocational Specialist

Referred participants to supportive services and provide follow up as to the effective provision of service.

Conducted workshops and other training related services for participants.

EDUCATION: State Institute of Education of Armenia ---BA/Education

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