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Microsoft Office Training

Bandung, West Java, Indonesia
October 25, 2016

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OBJECTIVE : To search post as Telephone Oprt or any other vacant

posts at FO area/HK as it relates to my current

background,experience and to utilize my skills,passion,

knowledge and abilities in a new global challenging

environtment and for the sake of personal goal as well.


Name : Kamsin

Place & Date of Birth : Jepara, September 18

Current Address : Kp.Bendungan Melayu RT004/001,Rawa Badak Selatan, Koja,Jakarta Utara.

Phone : 081*********

Email Address :

Sex : Male

Nationality : Indonesian

Passport Number : A 0352530

Skype ID : gantengsept


Elementary School : SDN Jerukwangi I, Jepara,Indonesia (1977 – 1983)

Junior High School : SMP 17 Agustus, Jepara, Indonesia (1983 – 1986)

High School : SMEA Negeri, Kudus, Indonesia (1986 – 1989)

University : Atmajaya Catholic University Jakarta, Indonesia majored

in Business Administration (1992 – 1997)


As a Roomboy : Sultana, Non Star Hotel Jakarta, (July – Nov 1989)

As a Bellboy : Borobudur Intercontinental Hotel Jakarta (1990 – 1991)

As a Telephonist : Borobudur Intercontinental Hotel Jakarta (1991 – 2001)

As Telemarketer : PT. Samudra Primulya Mandiri, Jakarta (2002 – 2004)

English Tutor : English For The Best Course, Jakarta (2005 – 2006)

Guest Service Centre: Kempinski Grand and Ixir Hotel Bahrain(Sept 2011-June 2014)

Complex Service Centre: Westin And Le Meriden Hotel Bahrain(July 2014-July 2015)

English Teacher : EFS English Course Jakarta(Current Part Time)


Kempinski DNA - Kempinski philosophy and commitment training held by Training Department Kempinski Grand and Ixir Hotel Bahrain.

GHA(Global Hotel Alliance) Loyalty and membership training program - Kempinski Grand And Ixir Hotel Bahrain.

Fire and Emergency Handling – Kempinski Grand and Ixir Hotel Bahrain.

Train The Trainer – Kempinski Grand and Ixir Hotel Bahrain.

How To Handle Guest Complaint – Kempinski Grand Ixir Hotel Bahrain.

Body Language Training – Kempinski Grand And Ixir Hotel Bahrain.

Front Office Essential – Opera System Training held by FO Dept Kempinski Grand And Ixir Hotel Bahrain.

TOEFL Test scored 537 held by LBPP LIA(Lembaga Indonesia America) Jakarta,Indonesia.

Triton Computer System Training – Kempinski Grand And Ixir Hotel Bahrain.

SPG Membership Training Program – Westin And Le Meriden Hotel Bahrain

SGR Computer Training – Westin And Le Meriden Hotel Bahrain

Service Culture – Starwood Hotel Group

Business Ethic And Code Of Conduct - Westin And Le Meriden Hotel Bahrain

On going On Line Training for several subjects as facilitated by Starwood Hotel And Resort.


Familiar with Microsoft Office program such as Ms Word,Ms Excel and Opera computer system

as well.Know how to operate Smile system(A computer-based switchboard program) as devices to handle incoming and outgoing call.


English – Fluent in Oral/Written

Arabic – Have little/passive understanding

French – Have little/passive understanding


As a Pre-opening Team of Kempinski Grand And Ixir Hotel Bahrain in which I am able to perform the duties independently in coping with difficult times and some challenges in day to day operation.

Appointed as a Departmental Trainer thus conduct and facilitate training for the new joiner so that they are able to perform according to the standard expected and help support the operation successfully.


To have a good knowledge of the outlet emergency,fire and safety procedures.

Answer incoming calls in pleasant manner within three rings using correct salutation and

proper telephone etiquette.

Attend telephone training and other training as directed.

Maintain good knowledge of hotel outlet and key staff telephone numbers, hours of

operation,outlet concept,ambience,dress code,menu selection and price range.

Responsible to carry out telephone sales activities including : plan and identify sources of

sales lead,obtain prospect contact information,contact new prospect,perform calls and

follow up.

Assume responsibility for all calls received.

Respond to guest comment,requests and complaints in a timely and professional manner.

Take personal responsibility to resolve all guest issues.Ensure reporting actions taken and


Checking the maintenance logbook and if any pending need to follow up on it.

Handling wake up calls request and contact room service department for the

complimentary wake up coffee/tea.

Print out the traces and follow up accordingly.

To prepare GNS/guest notification system report and send the report to the Govt.

To prepare daily competition report with the right figures and send it to other department


Ensure clear understanding of hotel’s restaurant operation,promotional packages

and product information.

To offer the caller for leaving messages or any other assistance in case the guest or office

they are trying to reach is unavailable.

To print the No Post report and disable the guest outside line as necessary.

Handling emergency call in a prompt manner and follow up/take action immediately

such as calling for the doctor and ambulance and report the incident to the manager in


To update all information relates to guest comment,request and issues in the guest profile note.

To assist the guest in accessing the internet and provide information relates to available

internet package.

Using the Duty Logbook and record all incident and complained from the guest,follow

up and provide feedback as well.

To assist the guest in placing either local or international call and familiar with the call


To provide information relate to TV channel, program and package offered to the guest.

I certify that this information is made in a truthful condition and I shall be held resposible with the consequences.

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