Eleanor R. Miller

Glendale, AZ *****

Mobile Phone 602-***-****

acw8h0@r.postjobfree.com

Qualifications

*Over twenty years experience in account support, receivables & customer service, including heavy phones, issue resolution & new customer set up.

*Superior customer contact & relationship building, billing reconciliation, collections & satisfaction follow up.

*Excellent bookkeeping skills, including payment posting, deposits, customer account credits/debits, payroll and Data Entry.

*Strong computer skills, primarily utilizing specified software for each industry. Work Experience

05/15 – Current Mr. Spa Man Spas, LLC – Owner/ Office Manager

* Responsible for 5 stores and its employees.

*Responsible for incoming repair calls, schedule repair.

*Payroll for 3 Service Technicians and 10 Sales People through Intuit Quickbooks.

*AR/AP

*Collected Service Payments.

*Maintain & Develop new procedures and enforce all company policies.

*Handle and Resolve all disputed customer issues & followed up to ensure complete customer satisfaction.

*Review resumes, interview and hire possible new personnel. Trained & supported new personnel.

*Set new personnel schedules, wrote and went over employee reviews, handle discipline when needed.

*Created proposals and invoices for customers.

*Developed new procedures.

* Held Staff and Team meetings.

* weekly inventory.

* pricing of new products.

* making sure sales team has a positive mental attitude to obtain maximum sales potential.

*Handled Chargebacks or BBB & AG Complaints, created letters.

*Answered multi-line phones.

*Ordered supplies.

*Created spreadsheets, letters, handled mail.

*Set up work emails, Google Calendar, Google my business.

*Created and maintained Website.

*Created and maintained Facebook and twitter accounts.

* Responsible for receiving and delivering Spas and Maintained relationships with Spa Manufacturers; staying current with many different Spa and Accessory manufactures.

*Responsible for Subcontractors.

02/12 – 05/15 Spa Man Spas/ AZ Spa Repair – Office Manager

*Responsible for incoming repair calls, schedule repair.

*Payroll for 3 Service Technicians and 10 Sales People through Intuit Quickbooks.

*AR/AP

*Collected Service Payments.

*Handle and Resolve all disputed customer issues & followed up to ensure complete customer satisfaction.

*Review resumes, interview and hire possible new personnel. Trained & supported new personnel.

*Set new personnel schedules, wrote and went over employee reviews, handle discipline when needed.

*Created proposals and invoices for customers.

*Handled Chargebacks or BBB & AG Complaints, created letters.

*Answered multi-line phones.

*Ordered supplies.

*Created spreadsheets, letters, handled mail.

*Set up work emails, Google Calendar, Google my business.

*Created and maintained Website.

*Created and maintained Facebook and twitter accounts.

*Acted as liaison to our manufactures.

*Filing.

09/08 – 02/12 Zenuity/WebTech Strategies – Office Administrator/Office Manager

*Responsible for Subcontractors and 5 personnel accounts payable.

*Handle and Resolve all disputed customer issues & followed up to ensure complete customer satisfaction.

*Review resumes, interview and hire possible new personnel. Trained & supported new personnel.

*Set new personnel schedules, wrote and went over employee reviews, handle discipline when needed.

*Created proposals and invoices for customers.

*Handled Chargebacks or BBB & AG Complaints, created letters.

*Answered multi-line phones.

*Ordered supplies.

*Created spreadsheets, letters, handled mail.

9/2003 - 2/2007 Express Home Services – Administrative Manager

*Responsible for Subcontractors accounts payable.

*Handle and Resolve all disputed customer issues & followed up to ensure complete customer satisfaction.

*Create letters for customers, ROC & BBB.

*Responsible for customer service work schedules & delegated jobs.

*Manage accounts payable – job costing.

*Received & managed high volume of incoming customer calls.

*Review resumes & interview possible new customer service reps.

*General Office duties.

*Ordered supplies.

*Created proposals and invoices for owners selected customers. 2/2001 – 8/2003 MyStaff Compass Brokerage – Administrative Assistant-Temp position

*Created Spreadsheets & Charts utilizing Excel 97, answered multi-line phones, created special flyers & letters utilizing Word 97, handled mail & general office duties. 7/1998 – 11/2000 Waste Management – AR/AP, Data Entry, Dispatch

*Roll Off data entry, input new/move/remove containers for drivers, making sure all pertinent information was on order.

*Contacted sales employees for corrections of more information needed for orders.

*Posting of customer payments from lock-box reports, as well as manual payments.

*Investigate & resolve questioned payments, credits/debits & perform account reconciliation.

*Contact customers to execute investigations & ensure proper posting of questioned payments.

*Reviewed resumes & interviewed possible new employees. Trained & provided support of assigned assistants, as needed.

7/1997 – 7/1998 Cigna HealthCare – Customer Service Representative

*Received & managed incoming customer phone calls.

*Resolved billing issues and followed through to ensure complete customer satisfaction.

*Set up customers with Doctors & explained insurance benefits. 12/1995 – 7/1997 Metrocall, Inc. – Administrative Assistant/Receptionist

*Received & managed incoming customer, sales & employee phone calls, plus walk-in customer contact.

*Created new customer contacts, sold enhanced services to new & existing customers.

*Resolve billing issues for existing customers; follow through to ensure complete satisfaction.

*Collected & posted customer payments, prepared daily deposits, reconciled daily batch to corporate offices. Adjusted existing bills, applying credit/debit memos, correcting billing codes in the system. 6/1985 – 11/1995 U.S. West Communications – Customer Service Representative

*Managed high volume of incoming customer calls, multi-line phones. Directed calls to supervisor or counterparts as appropriate. Performed new customer setup, scheduled service orders. Ran credit checks to establish new customer requirements.

*Interviewed customers to establish rapport, identify needs & resolve complaints.

*Acted as liaison to outside long distance companies & followed up to ensure complete customer satisfaction.

*Resolved billing inquiries. Credited accounts when necessary. Collected past due & final bills.

*Trained & supported new personnel, handling difficult issues or customers. References available upon request

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