EDUCATION:

The Richard Stockton College of NJ Galloway, NJ

Bachelor of Science in Accounting Graduate May 2014

Atlantic Cape Community College Mays Landing, NJ

A.S. Business Administration Graduated May 2009

EXPERIENCE:

Housekeeping Supervisor – ACSB Hospitality LLC, Atlantic City, NJ July 2016 to Present

Assistant Executive Housekeeping – OC Hotel and Property Management, Ocean City, NJ April 2016 to July 2016

EVS/HSKP Coordinator – Caesars Entertainment Inc., Atlantic City, NJ August 2014 to April 2016

Maintained budgets for housekeeping activities

Scheduled staff for housekeeping duties

Investigated and resolved complaints

Trained new hires in housekeeping procedures

Briefed housekeeping staff on a daily basis

Tutored staff on the safe mixing and use of cleaning chemical

Established cleaning work routines for the staff

Oversee cleaning and maintenance activities

Conduct inspections on a pre-event basis to ensure proper cleanliness

Resolve conflicts and guests’ problems

Managed general cleanliness of the assigned area as directed

Inspect rooms and prepare VIP rooms

Plan and prepare assignment for housekeeping staff include guest room attendant, housemen, and supervisors.

Keep communication between Front Desk and Housekeeping regarding which rooms are ready for occupancy and which require service

Receive incoming maintenance requests and enter into service log for Facilities

Maintain daily log of open issues for follow-up by Supervisors/Managers

Receive calls from operators and guests; screen and transfer appropriately. Make follow-up calls to guests to ensure their requests were completed in a timely manner

Coordinate the preparation and collection of operating reports, such as time and attendance records, budget expenditures and statistical records of performance data

Assist with human resources-related administrative functions, including new hire, transfer, termination forms

Update and maintain all logs, including guest requests, lost and found and call-outs

Maintain accurate daily payroll records

Create purchase requisitions and track orders and monthly expenses

Prepare and type correspondence, forms, reports, charts and graphs utilizing Microsoft Office products

Receives, opens and distributes incoming mail and documents

Maintain work and storage areas in a neat and orderly fashion

Complete tasks/projects that are assigned by management team.

Tax Office Supervisor - Liberty Tax Services, Mays Landing, NJ January 2013 to April 2014

Tax Preparer - AARP, Atlantic County, NJ January 2012 to April 2013

●Supervised and train up to ten seasonal employees

●Reviewed customers’ tax documents

●Prepared tax returns according to IRS tax law

●Oversee office's operation day to day business.

●Hire and term employees according to procedure and performance

●Scheduled employees according to business need

●Entered employees payroll information at the end of pay periods

●Marketed the business services according to corporation promotion

●Budgeted expense according to given budget for payroll, marketing, and promotion.

●Ensured customer satisfaction during and after their visit.

Parking Cashier - Trump Plaza Casino and Hotel, Atlantic City, NJ April 2009 to January 2013

●Reconciled a cash bank upwards of $3,000 per shift

●Provided efficient, friendly customer service

Internship as Manager - VIP Nails, Northfield NJ April 2008 to March 2009

●Supervised up to four employees per shift

●Bookkeeping duties include supplies, inventory, accounts payable, accounts receivable,

●HR and Payroll duties once a week

●Surveyed customer satisfaction

ADDITIONAL SKILLS:

Basic Bookkeeping

Budget and Financial Reports

Computer skills including keyboarding, Microsoft Office, HTML web design, and Photoshop

Reliable, dependable, and quick learner

Strong work ethic

Problem solving (one-on-one and group) skills

Working knowledge of rooms management systems

Profound ability to anticipate guests’ needs and respond appropriately

Exceptional communication skill

Professional demeanor

Ability to set a positive example for staff

Strong knowledge of improving service performance

Proven supervising experience

Excellence in customer services

Ability to multitask

Excellent organizational skills

Excellent written and verbal communication skills

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