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Project Management Microsoft Office

Washington, Illinois, United States
October 25, 2016

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Shannon W. Mollenhauer, PMP

* ***** **** ****, **********, Illinois 61571

Phone: 309-***-****. Email: BUSINESS – TECHNOLOGY – LEADERSHIP – PROJECT MANAGEMENT Over 20 years of experience in designing and delivering IT services and technical training with exceptional reliability, on time and on budget. Creatively deal with resource constraints while delivering services beyond management and user expectations. Leading projects and teams in a variety of industries including insurance, banking, manufacturing, logistics, construction and healthcare. Supervising staff with above average retention and development ratings. Strategic planner working with line-of-business executives to establish properly aligned department initiatives and recommending appropriate technologies for competitive advantages. Communicating technology concepts and issues to senior management, advising decision-makers in plain English. Enthusiastic trainer, able to deliver an unending variety of software and business effectiveness topics and concepts in an interesting and effective manner. CORE QUALIFICATIONS

Strategic planning and vision casting

Leadership at team and department levels

with low turnover and high performance and


Project Management Professional (PMP®)

credential from Project Management Institute

and experience managing projects ranging

from software development to ERP


Cisco networking, including unified

communications (voice, video, data) systems

Windows server and workstation


Trainer and teacher for nearly 30 years with

students ranging from elementary school to

advanced skills and experience levels

Creator and presenter of in-person and

online seminars and classes

Information security assessments

Financial analysis, forecasting and

budgeting, often collaborating with CFO

Vendor management and procurement

Mentoring and informal coaching of

subordinates and junior staff


Director of Training, ALIPRO USA LLC, Peoria, IL, July 2012 to September 2016 Developed and delivered Project Management Professional (PMP) certification exam prep course for clients such as Ameren, Caterpillar, and Google. Trained internal and external project managers in Microsoft Office applications, project management practices and methodologies, and certification content. Provided project management consulting services between training engagements and to provide enhanced software capabilities to clients.

Senior Consultant, Trinity Technology Advisors LLC, Washington, IL, November 2009 to July 2012 Provided custom training, strategic consulting, project management, and infrastructure assessments to small and mid-size firms needing management and executive level information technology expertise without the cost of full-time staffing. Also provided system evaluation, selection, and implementation consulting for organizations that knew they needed process and system improvements but lacked the experience or manpower to make such decisions on their own.

Instructor, Illinois Central College, Professional Development Institute, Peoria, IL, 1993-94, September 2009 to December 2012

Presented day-long workshops on desktop applications including Microsoft Office Word, Excel, PowerPoint, Access, Project, Crystal Reports, QuickBooks, Adobe Creative Suite and any other offerings requested by PDI clients. Customized outlines by request and created new courses for which off-the-shelf material was unavailable. Instructor ratings were consistently high and student comments were enthusiastic about follow-up classes.

Instructor, Heartland Community College, Community and Continuing Education Division, Normal, IL, Fall 2011 to Summer 2012

Similar to Illinois Central College role described above. Project Manager, Technical and Strategic Consultant, Advanced System Designs, Morton, IL, 2004 to 2009 Plan, design, and manage networking and telecommunications projects for Fortune 50 customer and small to medium businesses. Assess customer needs, perform gap analysis, and give technical and business 2

presentations to technical staff and executives. Advise organizations (up to $1 billion in sales) on IT strategy, infrastructure planning, staffing, disaster avoidance, security, and emerging technologies; often presenting plans and proposals to CXO decision-makers.

Initiated and sold $2 million LAN/WAN/Voice over IP project to multinational customer with 25 facilities and 1,000 employees. Required gaining buy-in from IT staff as well as CEO, President, CFO, and multiple VPs. Created and delivered presentations to decision-makers, then managed overall project, keeping consulting expenditures within customer’s target range and below estimates. Created, delivered, and transferred custom end-user and administrator training to 700 employees and IT staff.

Conducted IT infrastructure and network assessments at 12 organizations in 8 states and 3 foreign countries in 9 months.

Coordinated network upgrade projects for as many as 6 organizations simultaneously in multiple time zones around the world, while orchestrating telecom circuit installations and system migration schedules with high precision and strict deadlines.

Designed, presented, and led $300,000 network and telephony overhaul for multistate company with 17 facilities in less than 3 months, training over 200 users and coordinating a team of 5 consultants. Customer can now manage systems from central site with fewer staff and contractor resources.

Managed $500,000 infrastructure overhaul for financial services company resulting in 70% reduction in energy consumption at data center, up to 200% improvement in application response times, Internet access redundancy, compliance with SEC regulations. Planned for migration to unified communications

(voice, video, data) in near future.

Consultant, Strategic Advisor, ComputerLand, Peoria, IL, 2003 to 2004 (interim engagement) Responsible for developing new markets for sales efforts, particularly primary healthcare facilities. Evaluated and presented various applications to internal staff and customers. Delivered high-level strategic IT planning for clients. Negotiated relationships with distributors and national vendors to support local/regional customers in healthcare industry.

IT Manager/Director, Preco Electronics, Morton, IL, 1997 to 2002 Performed CIO-level duties for regional division of electronics manufacturer, reporting to and working with executive staff to align IT plans with functional and division objectives. Built department from scratch, established plans to accommodate rapid division growth, and designed flexible infrastructure to support future expansion, corporate acquisitions, and emerging technologies. Achieved strategic planning beyond directors’ expectations and delivered system uptime and availability improvements exceeding goals. Conducted technology architecture planning. Managed projects encompassing non-IT functions as well as internal processes, including MRP/ERP development, CRM implementation, workflow tracking system, and financial reporting and decision support systems. Prioritized in-house programming requests and supervised application development and support staff. Advised corporate CIO on new technology evaluations, cost saving techniques, and implementation protocols. Developed and controlled IT budget, maintained technology refresh plans while staying under budget and facing reductions during economic downturns.

Led an assessment of existing and prospective ERP functions to determine suitability to current and projected requirements. Involved users and decision-makers from all departments within the division.

Hired and supervised IT staff with 0% turnover for 5 years.

Planned infrastructure construction in new manufacturing facility and coordinated uninterrupted move from 3 separate facilities to new consolidated factory, including wireless WAN, telecommunications, building security, and data center design. Operations incurred only 3 hours of planned downtime during month-long process while key servers were physically relocated.

Developed performance measurements for department and personal results which were consistently met or exceeded and regularly refined as standards were raised. Analyst, Methodist Medical Center of Illinois, Peoria, IL, 1996 to 1997 Originally hired to perform level 2 support for desktop and network applications and manage network infrastructure. Assigned additional responsibilities as skills and experience indicated higher-level capabilities. Performed project management, standards development, network administration, client support, research and development, training, and troubleshooting while building a more manageable infrastructure, reduce help desk call volume and response time, and planning for growth.

Managed team of outside contractors providing level 1 and 2 help desk support.

Developed interim help desk database to alleviate projected 6 figure expenditure for fiscal year.

Managed 23 servers and 1,000 workstations with 4 person team while regularly deploying new applications and hardware.


Established new desktop image and deployment model for enterprise-wide technology refresh and infrastructure overhaul which affected more than 1,000 total workstations and consolidated server farm from 23 independent boxes down to 10 integrated platforms. Project Consultant, OSF Saint Francis Medical Center, Peoria, IL, 1995 to 1996 Provided staff augmentation to networking department of hospital. Developed and deployed inter-facility gateways for mainframe access. Conducted product evaluations and pilot implementations of groupware products.


For brevity’s sake, the following is a condensed list of consulting engagements and various part-time and temporary positions held, to highlight the variety of industries and roles in which I have served.

Senior Consultant, Business Owner, Squire Information Systems – time and billing systems, accounting software, small business consulting, insurance software development, emphasis on legal industry clients

College Co-op, Central Illinois Light Company – Desktop support, procurement, asset management, database development

Analyst, RLI Corp – Network support, application evaluation and deployment, end-user training on special software topics and company-wide initiatives

Application Developer, Bradley University Small Business Development Center – database programming and application development for State of Illinois project TRAINING TOPICS PRESENTED











Windows 7/8/10




PMP® Certification

CAPM® Certification

PM Fundamentals

Project Planning Cycle

Project Delivery Cycle








Crystal Reports

HTML Web Design



Using the Internet

Mac OS X


BRADLEY UNIVERSITY, Peoria, IL• Bachelor of Science • Business Computer Systems ADDITIONAL TRAINING

Technology workshops, classes, self-paced study (Microsoft, Novell, Cisco, Citrix, VMware) Technical sales training for sales engineer role (Cisco) Leadership training (John Maxwell Maximum Impact, Willow Creek Leadership Summit) Supervisor training (Illinois Central College)

Lean Manufacturing and Kaizen Event processes (Illinois Manufacturing Extension Center) CURRENT AND PAST CERTIFICATIONS

Microsoft Excel 2010 and Word 2010 Expert

Microsoft PowerPoint 2010 Specialist

Project Management Institute – Project Management Professional (PMP), Certified Associate in Project Management (CAPM)

Cisco Certified Networking Associate (CCNA, March 2009) Citrix Certified Sales Professional


Cubmaster for Washington Pack 73 Cub Scouts, leading over 20 adults and 90 Cub Scouts

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