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Customer Service Care

Location:
Dubai, Dubai, United Arab Emirates
Posted:
October 25, 2016

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Resume:

Mario E. Maniago

***/*** ****** ****** ** Majid Bldg.

Deira, Dubai U.A.E. 11893

052*******

Email ID: acw8ev@r.postjobfree.com

Skype ID: 052*******

OBJECTIVE:

To obtain a position as a Support Worker in a reputed hospital or Residential Care Home that will utilize my knowledge and skill set in the health care profession.

WORK EXPERIENCE

IQOR Clark Site 2 –BPO Pampanga, Central Luzon, Philippines

Call Center Agent 2013-2016

• Handle inbound customer service calls

• Ability to remove the customer problem with first call resolution.

• Gather data and document proper systems.

• Deliver Award winning customer service.

•Multitask speaking with customer and operating computer system

New Haven – Allied Care Limited, Bognor Regis UK

Support Worker 2009-2011

• Caring for people of all ages from children to older adults, in all aspects of their home and social lives

• Assisting with domestic duties

• Assisting with personal care

• Taking clients to visits and activities within the community

• Delivering care with dignity and empathy

• Administration of medication

• Had training about Manual Handling, Health and Safety, Risk Assessment

Fire Marshal, Administration of Medication, Challenging Behavior, and etc.

Axbridge Court Nursing Home-Almondsbury Care LTD

Axbridge, Somerset UK

Care Assistant 2008-2009

• Helping patients to wash, shower or dress

• Serving food or helping people eat

• Making and changing beds

• Turning patients who are confined to bed to avoid pressure sores

• Talking to patients to help them feel less anxious

• Helping patients to move around if they find it difficult

• Giving out and collecting bedpans, and helping patients to the toilet

• Making sure the ward or patients’ homes are tidy

• Keeping supplies and equipment in order

• Taking and recording observations such as temperature, pulse and breathing

PERSONAL SKILLS:

• Caring personality

• Ability to empathize client

• Ability to listen and understand the clients need

• Initiative

• Patient centered

• Very respectful

• Equal opportunity

EDUCATIONAL BACKGROUND

Bridgwater College

Bridgwater, Taunton, England

National Vocational Qualification

Level 3-4 NVQ in Health and Social Care – Adults

Awarded 07 Sept. 2011

Central Luzon Doctors` Hospital Educational Institution,

Tarlac City, Central

Bachelor of Science in Nursing,

Graduated 11 April 2006

PERSONAL INFORMATION:

DOB: 31 Oct. 1984

Nationality: Filipino

Country: Philippines

Marital Status: Married

Visa Status: Employed



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