Management Information Technology
Resume:
KYLE SMITH, PMP
WWW.LINKEDIN.COM/ IN/KYLEWSMITHPMP
CHICAGO, ILLINOIS 60657
acw8eb@r.postjobfree.com
I am a Business-Technology Program Manager with 22 years of experience (including Dir of PMO), numerous certifications (including PMP), and 5 degrees (including MBA & MS-Project Management). I have cunningly crafted my consulting career bypassing most of the national firms. While my experience is not branded under a Big-4, the experience is nonetheless on par (i.e., consulting = I solve problems). Experienced recruiters will easily see tenacious career growth, and the leadership skills needed at the director/executive level of PMO/Program Management, and a candidate who refuses to adhere to a career ’caste’ system. My resume culminates in a perfect storm of executive leadership skills spanning the ecosystem of People, Processes, and Technology. While diverse in my experience, you’ll see a strong central themes of Organizational Change Management and Process Leadership. Certification:
Project Management Professional (PMP)
Organization Change Management (OCM)
SPHR
Certified Agile/Scrum Master (CSM)
Certified Agile/Scrum Product Owner (CSPO)
ITILv3 Foundations
CMMi Dev & Svc
SharePoint Power User & Designer
Expertise:
Program Management
Organizational Change Management
Technology Adoption
PMO Leadership
In the role of PMO Director/Program Manager, I manage and deliver a portfolio of internal investment and change management programs/projects for a variety of businesses and functions. The key deliverables for each project include an overarching change management plan that aligns with the business strategy, project goals and project plan. This includes Sponsorship, Stakeholder Management, Communication, Training, Change, and Adoption Management.
My career passions intersect at the strategic alignment of people, processes, tools ... and organizational change efforts that result from this realignment...Working at a macro level across broad groups of people and services. (a combination of leading, influencing and personally delivering work to projects). Amid a sea of people acting as Project/Program Manager by pure virtue of technical expertise, I m differentiating myself as a preeminent PMO Strategic Partner. While my competitors know only how to operate in one industry, or one technology, I ve developed multi-specialty skills spanning the universal business ecosystem of people, processes, and tools. I can manage and lead the interplay of these systems in varied industries.
~Kyle W. Smith
KYLE SMITH, PMP
WWW.LINKEDIN.COM/ IN/KYLEWSMITHPMP
540 W. BRIAR PLACE, APT 4H
CHICAGO, ILLINOIS 60657
acw8eb@r.postjobfree.com
1
SUMMARY
I am a Business-Technology Program Manager with 22 years of experience (including Dir of PMO), numerous certifications (including PMP), and 5 degrees (including MBA & MS-Project Management). In the role of PMO Director/Program Manager, I manage and deliver a portfolio of internal investment and change management programs/projects for a variety of businesses and functions. The key deliverables for each project include an overarching change management plan that aligns with the business strategy, project goals and project plan. This includes Sponsorship, Stakeholder Management, Communication, Training, Change, and Adoption Management.
My career passions intersect at the strategic alignment of people, processes, tools ... and organizational change efforts that result from this realignment...Working at a macro level across broad groups of people and services. (A combination of leading, influencing and personally delivering work to projects). SKILLS AND KNOWLEDGE
Certification:
Project Management Professional (PMP)
Organization Change Management (OCM)
SPHR
Certified Agile/Scrum Master (CSM)
Certified Agile/Scrum Product Owner (CSPO)
ITILv3 Foundations
CMMi Dev & Svc
SharePoint Power User & Designer
Expertise:
Program Management
Organizational Change Management
Technology Adoption
PMO Leadership
PROFESSIONAL EXPERIENCE
RETURNING STUDENT JAN 2014 - PRESENT
DePaul University
Full-time Student (earning my 5th & 6th university degrees)
Master of Human Resource Management <<completed May, 2015>>
Master of Business Information Technology <<in progress>> SR MANAGEMENT CONSULTANT 2013-2013
Wipro Consulting
Served as;
Sr. Management Consultant - Process Excellence
PMO Advisor / Program and Project Management
SR. MANAGEMENT CONSULTANT 2010 - 2012
Accuity / Reed Business Information
Served as PMO Director.
Strategic Program Management & Delivery role
(Financial Data Services Anti-Money Laundering, Payment Routing, Compliance Solutions) Notable Achievements:
Established Project Management Office and the embedment of best practices and enterprise tool sets. Overall Program & Project Management. Moving the organization from ad hoc practices to standardized processes.
Led the ’Strategic Transformations’ pre and post-acquisition M&A systems integration programs
Erected the organization s first PMO
Evolved portfolio governance to accommodate Agile delivery. (Scrum Coach) KYLE SMITH, PMP
WWW.LINKEDIN.COM/ IN/KYLEWSMITHPMP
540 W. BRIAR PLACE, APT 4H
CHICAGO, ILLINOIS 60657
acw8eb@r.postjobfree.com
2
Led SAS70 / SSAE 16 (SOC 1) technology control assessments / IT AUDIT (and tracking vulnerability remediation work required to meet regulatory & industry guidelines) NOC, Data Center security auditing.
SR. MANAGEMENT CONSULTANT 2008 - 2010
Royal Bank of Scotland (RBS)
Client Implementations Consultant / Global Program Manager ... via TEK Systems In service to Global Transaction Services division, managed geographically disbursed, cross-functional teams in the implementation of new Global Transaction Netting system and supporting departmental process infrastructures.
Notable Achievements:
Guided my organization and its clients through change and adoption of new business processes and the development of supporting technologies.
Global Rollout / Implementations of Web-enabled/Online Electronic Banking Products and Services (treasury & cash management online product). SR. MANAGEMENT CONSULTANT 2007 - 2007
Xinify Technologies
Served as;
PPM Implementation Manager and EPMO Advisor
PMO Consultant CA Clarity v8.1 Implementation Manager Advised C-suite executives (Enterprise PMO) and lead organizations erecting or enhancing PMO structures. Advised clients regarding program and project management best practices. Guided clients through change and adoption of new business processes and supporting technologies. Notable Achievements:
Trained users in Clarity, Open Workbench and Project Management during the deployment.
Developed user training plan & materials.
Constructed and deployed ’Clarity support center’ & ’Knowledge Base’. MANAGEMENT CONSULTANT 2005 - 2006
TMP Directional Marketing
Served as;
Senior Project Manager
Scrum Master
Scrum Coach
Technical Product Owner
Notable Achievements:
Reported director to CIO.
Central agent for SDLC planning, scheduling, and project reporting.
Led post-divestiture systems disintegration/decoupling programs and back-fill recreation of IT infrastructure programs.
Prioritized roadmap and backlog work and led the requirements definition process. EDUCATION
DePaul University M.S. Business Information Technology <<in progress>> GPA 3.85 DePaul University M.S. Human Resource Administration GPA 3.94 University of Notre Dame (MBA) Master of Business Administration GPA 3.42 Keller Graduate School of Management - Master of Project Management GPA 3.40 DeVry University B.S. Information Technology (Web Development & Administration) GPA 3.67 Ohio State University B.S. Education (Organizational Development & Training) GPA 3.36 KYLE SMITH, PMP
WWW.LINKEDIN.COM/ IN/KYLEWSMITHPMP
540 W. BRIAR PLACE, APT 4H
CHICAGO, ILLINOIS 60657
acw8eb@r.postjobfree.com
3
ADDENDUM
ADDITIONAL COMPETENCIES
Management Consulting
Program Management
Change Management
Project Portfolio Management
Human Capital Management
PMO
Strategic Transformation
Business Process Improvement
Training & Development
Organizational Development
Software Implementation
Technology Adoption
SDLC
Organizational Assessment
ADKAR
PMP
Agile Project Management
Project Management
SPHR
Mergers & Acquisitions
Employee Benefits
Recruiting
Human Resources
Group Benefits Administration
Personnel Management
Business Analysis
Resource Management
Curriculum Development
Certified Scrum Master CSM
Requirements Analysis
ITIL
Enterprise Software
Scrum
ERP
Risk Management
CMMI
PMI
Strategic Planning
Coaching
CA Clarity
PMIS
SharePoint Administration
Talent Acquisition
Employee Engagement
SaaS
SQL
Agile
Cross-functional Team
Leadership
IBM Rational
ADDITIONAL EXPERIENCE
Period Company Position Location
2005 - 2005 State of Montana
DMV
Sr. Management Consultant
Project/Program Management
Helena, MT
2004 - 2005 Keller Graduate
School of
Management
Mid-career, Full-time Student
Earned Master of Project Management
Columbus, OH
2003 - 2003 DeVry University Mid-career, Full-time Student Earned Bachelor of Information
Technology
Columbus, OH
2002 - 2002 Huntington National
Bank
Training Program Manager (Consultant) Columbus, OH 2001 - 2002 American Systems
Consulting, Inc.
Implementation & Training (Consultant) Columbus, OH 1992 - 1998 Ohio State University
Medical Center
Hospital & Healthcare industry
Nursing Administration - Patient Care
Operations
...Administrative and operating functions
in patient care
Columbus, OH
1998 - 2001 Ohio State University,
Research
Administration
Research Grants Administrator Columbus, OH
Kyle W. Smith - Academic Inventory
Degrees:
Degree <<IN PROGRESS>>: (MsBIT) Master of Science in Business Information Technology Date Earned: anticipated 2016
School: DePaul University / Chicago, IL
Cumulative GPA: 3.840 (/ 4.000)
Degree Earned: (MsHR) Master of Science in Human Resources Date Earned: March, 2015
School: DePaul University / Chicago, IL
Cumulative GPA: 3.945 (/ 4.000)
Degree Earned: (MBA) Master of Business Administration Date Earned: May, 2012
School: University of Notre Dame / South Bend, IN
Cumulative GPA: 3.419 (/ 4.000)
Degree Earned: Master of Project Management
Date Earned: June, 2005
School: Keller Graduate School of Management / Columbus, OH Cumulative GPA: 3.4 (/ 4.000)
Degree Earned: Bachelor of Science in Information Technology - (concentration in Web Application Development) Date Earned: December, 2003
School: DeVry University / Columbus, OH
Honors: Cum Laude
Cumulative GPA: 3.67 (/ 4.000)
Degree Earned: Bachelor of Science in Education - (concentration in Business & Industry Training) Date Earned: August, 2000
School: The Ohio State University / Columbus, OH
Cumulative GPA: 3.36 (/ 4.000)
Detailed in the following 6 (six) tabs/sheets
DePaul_MS_BIT Page 2 of 17
Kyle W. Smith - Academic Inventory
Course ID, Title, Description Credits Session / Dates Letter
Grade
Earned
Degree <<IN PROGRESS>>: (MsHR) Master of Science in Business Information Technology Date Earned: anticipated 2016
School: DePaul University / Chicago, IL
Cumulative GPA: 3.783 (/ 4.000)
MGT 535
Change Management and Consulting:
This course is targeted towards external and internal consultants, as well as managers and other change agents within organizations. Change Management fosters improved competency in the skills necessary during all phases of the change process - from diagnosis, to interventions, through evaluation. Organizational change issues are critically examined, and case studies, exercises, and assessments are utilized, to better understand change from organizational, group, and individual levels. Change models serve as frameworks that emphasize the importance of interactive consultative processes. A major organizational change project is required of all students. 4.0 Summer/2015 B MGT 554
Managing Human Capital:
Managing Human Capital addresses the role of human capital in business strategy and competitive advantage, high performance work practices, metrics of HR effectiveness. Topics covered include: Legal Context of Human Capital Management; Recruitment and Selection - recruitment sources and tactic; Employee Development and Performance Management; Total Rewards (pay and benefit systems); Employee Relations. Issues of ethics and employee rights are integrated across the above six topics. 2.0 Summer/2015 A
PM 430
Fundamentals of IT Project Management:
This course concentrates on monitoring, managing and controlling assets and resources on a single IT project. Topics covered are risk management; procurement and contract management; time and cost estimating; controlling and tracking techniques; quality assurance; testing and audit. Students will use common project management software for resource allocation and balancing. 4.0 Summer/2015 A IS 421
Systems Analysis:
Course focus is on both traditional and object oriented systems analysis, with an emphasis upon developing competency in a wide range of modeling techniques. Specific topics include: overview of the software development environment and project management; project selection, initiation, and planning; determining requirements; process modeling, including DFDs and use cases; logic modeling, including decision tables, sequence diagrams, and activity diagrams; introduction to Entity-Relationship Diagrams. 4.0 Autumn/2015 A-
HCI 440
User-Centered Design: (UX Design)
The user-interface development process. Introduction to methods for practicing user- centered design including user and task analysis, user interface design principles and testing using low-fidelity prototypes. 4.0 Autumn/2015 A- CNS 440
Information Security Management
Survey of information security management as it applies to information systems analysis, design, and operations. Managing information assets and the security infrastructure. Emphasis on managing security-related risk, as well as the process of developing, implementing, and maintaining organizational policies, standards, procedures, and guidelines. Identifying and evaluating information assets, threats, and vulnerabilities. Quantitative and qualitative risk analysis, risk mitigation, residual risk, and risk treatment as they relate to information security. Topics include information security vulnerabilities, threats, and risk management; security policies and standards; security audits; access controls; network perimeter protection, data protection; physical security; security education training and awareness. Introduction to compliance, as well as the CISSP domains. 4.0 Winter/2016 A DePaul_MS_BIT Page 3 of 17
Kyle W. Smith - Academic Inventory
Course ID, Title, Description Credits Session / Dates Letter
Grade
Earned
PM 570
Enterprise Systems Implementation
This course is targeted towards information systems professionals who are involved in the planning and implementation of large scale, cross-functional enterprise systems. Students will examine the characteristics of technology efforts that change and transform the way people perform their tasks and how the new technology structures the flows of information and decision making using workflow modeling methods. Through case studies and exercises students gain insights into the elements of successful implementations leading to the preparation of a change management plan. Emphasis is placed on developing mechanisms for communicating and training all affected agents. (Change Management / ADKAR-Prosci) 4.0 Winter/2016 A ECT 424
Enterprise Infrastructure
Introduction to modern infrastructure and the evolving technology environment. Major topics include: computer networks, Internet infrastructure, Web 2.0, Enterprise 2.0, social media and networking, software as a service, content management systems, cloud computing, and portal. (Zachman, TOGAF, OSI, MDM, SOA) 4.0 Spring/2016 A ACC 535
Accounting Information Systems
Fundamental knowledge of computer-based information systems and their role in accounting functions and financial decision-making. This course will enable the student to interface with accounting systems, and to participate in their design and audit. It will focus on the nature and flows of accounting information in organizations, security and internal controls and the use of information technology in accounting information systems and decision-making. (Controls, Auditing) 4.0 Spring/2016 B+ IS 505
Business Continuity/Disaster Recovery Theories and Strategies This course focuses on the knowledge necessary for an organization to prepare for a variety of major disruptions (floods, earthquakes, terrorist attacks, etc.). The goal is survival of the organization and its daily workflow despite major disruption. Students learn to analyze and prioritize risks and determine criticality ratings that are used to determine survival strategies. Students also learn how to organize employees to respond to a major disruption and how to document recovery plans. Course content includes coverage of current industry trends, as well as planning for the survival of Information Technology functions within an organization. 4.0 Summer/2016 A MGT 590
Management of Innovation and Technological Change
The ability to manage technological innovation has become an increasingly essential requirement for business people regardless of functional specialty. The objective of this course is to explore ways to create environments that are conducive to technological innovation. Throughout the course students examine practices, models, and approaches that established, as well as new, organizations employ to promote innovative practice, technological change, and new technologies. The following topics will be covered: the innovation process, managing technical people, the impact of organizational design on innovation, knowledge management, cross function teams and exploiting new technologies. Students will research new technologies and discuss potential business applications and issues associated with those technologies. 4.0 Summer/2016 A IS 535
Information Technology Investment Financial Analysis: This course focuses on the application of financial analysis and decision-making approaches to aid information technology investment decisions at the operational, project, tactical and strategic levels. Students will learn how to apply a variety of financial methods -- breakeven analysis, present value analysis, profitability index, and return on investment to various IT investment decisions. The course will also address cost benefit analysis, outsourcing, balanced scorecard, and multi-factor scoring, benchmarking, and IT investment portfolio methods. These techniques will prepare students to manage capital budgets, acquisition of system and application software, hardware, personnel, and professional services at project and system levels as well as enterprise investment portfolio. 4.0 Autumn/2016 IP DePaul_MS_BIT Page 4 of 17
Kyle W. Smith - Academic Inventory
Course ID, Title, Description Credits Session / Dates Letter
Grade
Earned
ECT 589
E-Business Strategies:
Designed for ECT majors and IS majors in ECT concentration, this course focuses on the deployment of Internet and enterprise technologies to support organization's e- business initiatives and collaborative commerce. Conducted in the format of seminar, case analysis, and dialogue with industry practitioners, this course requires students to actively participate in the study of models and approaches for e-business technology implementation and transformation. Topics include: the impact of Internet on industry structure and organizational transformation, enterprise application architecture, planning and implementation of technology and process to support an increasingly collaborative and integrated environment for e-commerce. Students have to complete an organization case study of e-business technology implementation to fulfill the requirement of this capstone course. 4.0 Autumn/2016 IP DePaul_MS_HR Page 5 of 17
Kyle W. Smith - Academic Inventory
Course ID, Title, Description Credits Session / Dates Letter
Grade
Earned
Degree Earned: (MsHR) Master of Science in Human Resources Date Earned: March, 2015
School: DePaul University / Chicago, IL
Cumulative GPA: 3.945 (/ 4.000)
MGT 555
Strategic Management of Human Resources:
This course will help students understand how the management of people is influenced by the social, ethical and legal environment; by diversity in the work place; by the organizational culture; and by the business strategy. Students will learn how to effectively perform the following HR activities: selecting employees, developing people, evaluations and rewarding performance, and motivating employees. 4.0 Winter/2014 A MGT 566
Health Insurance and Benefits:
This course is a primer on healthcare insurance and benefits programs in the United States. Emphasis will be placed on employer group plans through which most American gain access to the healthcare delivery system and receive assistance with the cost of their medical expenses. We will survey the demand for healthcare, the regulatory environment, and the predominant public and private sector health insurance programs. The challenges and perspectives of providers, insurers, and employers will be discussed, as will important ethical considerations. The course will also review benefit programs typically provided through employers with an emphasis on group medical plans, including plan types, design, effectiveness, and the development of premium rates. It will conclude with discussions of the latest healthcare reform developments and trends defining the future of the healthcare system. 4.0 Winter/2014 A MGT 523
Recruitment and Selection:
An advanced study of current recruitment and selection practices of organizations both public and private. Emphasis is placed on common tests that are used and an examination of these tests for applicability in specific situations. Legislation related to EEO an Affirmative Action programs are discussed. 4.0 Spring/2014 A- MGT 589
Coaching for Leadership, Personal Success and Peak Performance: Developing executive coaching competencies for "managers as coach" is the keynote of this course. Grounded in positive psychology and the science of human flourishing, participants will identify and apply strengths based interventions to promote organizational effectiveness, career success and life fulfillment. Students will learn and deploy the GROW model of coaching, motivational interviewing, solution focused coaching, mindfulness, and goal focused approaches to help people achieve change. Participants will also enhance their own ability to create presence, build trust, manage self- awareness, listen, ask powerful questions, design actions and manage accountability. Working from a place of purpose and intention course participants will harness competitive advantage, explore finding flow, managing stress, maintaining optimism, and creating balance in work, health and family. 4.0 Spring/2014 A MGT 525
Training and Career Development:
An intensive study of personnel training and development in contemporary organizations. Emphasis is placed upon the identification of training needs, program design, choice of training methods, and evaluation of results. Classroom activities focus on application with students designing and presenting training seminars. 4.0 Summer/2014 A MGT 793
Independent Study (Health Insurance & Benefits):
CEBS-GBA1 (Certified Employee Benefits Specialist - Group Benefits Administration)
**Module: GBA 1 (Group Health Plan Design)**
Employee Benefit Planning
Risk Management
Health Plan Designs and Cost-Control
Managed Care Spectrum
Consumer-Driven Health Plans
Dental, Vision and Hearing Care Benefits
Prescription Drug Plans
Behavioral Health Care Benefits
Wellness Programs
Fiduciary and Ethical Responsibility 4.0 Summer/2014 A- DePaul_MS_HR Page 6 of 17
Kyle W. Smith - Academic Inventory
Course ID, Title, Description Credits Session / Dates Letter
Grade
Earned
MGT 500
Managing for Effective and Ethical Organizational Behavior: Students will critically examine ethical and creative methods to solve problems related to managing individuals and teams. Students utilize feedback from a developmental assessment center assessing their managerial and interpersonal skills. Personal development plans are created and skills developed throughout the course. Skill development domains include perception, attribution, motivation, learning leadership, communication, team development, managing change and conflict, decision-making, power and politics and business ethics. 4.0 Autumn/2014 A MGT 562
Resolving Conflict in Organizations:
Comprehensive study and skill building exercises devoted to the development of skills necessary for managers to resolve and manage conflict within their organizations. For illustrative purposes, discussions and exercises will be in the context of employment disputes, discrimination disputes, and/or labor-management disputes. However, the skills attained in the course may be successfully used to resolve any type of conflict. Included will be a discussion of various dispute resolution methodologies including the mediation, arbitration, and investigation of asserted conflicts, real or perceived, as well as the design of dispute resolution processes and related issues of organizational fairness, justice, and ethics. 4.0 Autumn/2014 A
MGT 551
Global Workforce Management:
Concepts, theories, principles and techniques for effectively managing a workforce in a global organization. Focus on HR strategy, staffing, development, performance management, remuneration management, legal/regulatory compliance and employee labor relations. Completion of MGT 555 is recommended prior to registration in this course. 4.0 DEC intersession/2015 A
MGT 526
Compensation and Benefits:
The course addresses the total rewards available in an organization. The first goal is to learn how to design a pay system that is efficient, legally compliant, and fair/ethical. This is done through such topics as pay strategy, internal pay alignment, external competitiveness, pay for performance, and legal compliance. The second goal is to learn how to design a benefits plan that supports company objectives. This is done through such topics as retirement plans, health insurance plans, and legally required benefits. The third goal is to learn about work-life programs. 4.0 Winter/2015 A MGT 565
Employment Law:
The purpose of the course is to identify how a supervisor or firm owner is legally regulated in connection with the management of her or his workforce, as well as the management implications of the regulation. In this way, the student will learn of the legal ramifications of human resource management decisions. Topics which will be addressed include discrimination on the basis of age, gender, race, religion, disability and national origin, sexual harassment, drug and other forms of testing, regulation of hiring and firing decisions, privacy rights and regulation of off-work conduct. Class activities may also focus on understanding bias and prejudice in managerial decision- making. 4.0 Winter/2015 A
NotreDame_MBA Page 7 of 17
Kyle W. Smith - Academic Inventory
Course ID, Title, Description Credits Session / Dates Letter
Grade
Earned
Degree Earned: (MBA) Master of Business Administration Date Earned: May, 2012
School: University of Notre Dame / South Bend, IN
Cumulative GPA: 3.419 (/ 4.000)
MBAC 60501
Evaluating Financial Performance:
Address the accounting process, including alternative methods for measuring and reporting; review the construction and interpretation of financial statements and the various ways that managers, investors and regulatory agencies analyze and use them. 2.5 SPRING (1st Progression)/2011 B MBAC 60502
Quantitative Analysis:
Become acquainted with today’s widely used, key statistical techniques and their applications across many business disciplines. This course covers descriptive statistics, confidence intervals, hypothesis testing, regression, and statistical process control using business applications to illustrate these concepts. 2.0 SPRING (1st Progression)/2011 B MBAC 60503
Marketing I / Introduction to Marketing:
Top executives must have an ability to analyze a firm, market dynamics and competitive positioning. This course is designed to help students garner these skills and know how capabilities can be built for a competitive advantage. After students develop an understanding of strategy and the analysis underlying it, they are then exposed to decision-making within the classic 4 P's of marketing: product, place
(distribution), promotion, and price. Brand management strategies are studied to see its effectiveness over the life of a product. 2.0 SPRING (1st Progression)/2011 B+ MBAC 60505
Macroeconomic Analysis / Global Macroeconomic Environment: Establishes a foundation for understanding domestic and global economics, the context in which business functions; addresses interrelationships among goods and services, inflation, interest rates, oil shocks and government policy. 2.0 SPRING (1st Progression)/2011 B+ MBAC 60508
Corporate Finance:
Gain an overview of the role of the financial manager, analyze types of investing and financing decisions, and use a valuation model to measure the risk-return trade-offs of those decisions. 2.5 SPRING (1st Progression)/2011 B MBAC 60509
Ethics / Foundations of ethical business conduct:
Explore the ethical dimensions of business; apply normative ethical theories; examine stakeholders’ relevance; simulate moral imagination; and analyze ethical leadership. 2.0 SPRING (1st Progression)/2011 A- MBAC 60506
Contact this candidate