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Customer Service Microsoft Office

Snellville, Georgia, United States
October 25, 2016

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Stacey L Ivey

**** ********* ***

Snellville, GA


Objective: To obtain a position with a company that I can grow with while becoming an asset by applying my knowledge, skills, and training.

Training, Skills, & Certifications:

•CNC Operation

•Mechanical Lift

•Quality Control

•Loss Prevention

•Inventory Control

•People Soft Training

•Management Courses

•P&L Courses

•Extensive Computer use of Windows based systems (Microsoft Office)

•Safety Training

•Hazmat Training

•Forklift Training (Never Certified)

•Shipping & Receiving

•Accounts Payable/Receiving

Equipment Skills:

•Dial Caliper (Manual & Digital)

•Part to Jig Assessment

•Tape Measure / Ruler

•Several Hand Tools

•Metal Hardness Test Equipment

•Raymond/Toyota Power hand lift and pallet jack

•Handheld Wireless Inventory/Logistics Scanning Equipment

•Electrical Stand Up & Propane Sit Down Forklift Operation

Employment History:

Hitachi Automotive 5/2015 to 9/2015

Monroe, GA

Supervisor: Kevin Jones

Job Title: CNC Operator

Description: Operation of CNC machinery. Removal and installation of cutting tools as needed. Check and maintain quality of machine and operational parts. Daily preventative maintenance to ensure equipment is operating within specified tolerances.

Eastside Station 11/2014 to 1/2015

Snellville, GA

Supervisor: Tanya Hale

Job Title: Waitress/Part-time

Description: Take food and beverage orders from customers. Periodically clean work area. Assist other employees as needed. Clean tables, floors, restrooms, etc. upon closing.

***I worked here part-time on the weekends for extra money.

Wagner Service Solutions 12/2014 to 1/2015

Oakwood, GA

Supervisor: Staffing Agency

Job Title: "Lawson Distribution"

Description: Unpack, distribute, and relabel incoming product into smaller bins. Scan incoming product. Pack, weigh, assign paperwork, and ship outgoing customer orders.

Spherion Staffing Agency 06/2014 to 10/2014

Gainesville, GA

Supervisor: Billy Emerson/Kubota Manufacturing

Job Title: Quality Assurance/Logistics

Description: Locate and distribute product to QA Inspectors for inspection. Organize incoming and outgoing product to maximize efficiency of department. Assist in quality inspection of all necessary parts. Communicate with cross dock manager in locating missing shipments.

Cox Communications & Electronics 02/2014 to 06/2014

Gainesville, GA

Supervisor: Mary Jane Locklear

Job Title: Office Manager/Parts Coordinator

Description: Maintain daily operations of six employees, which included two owners, of a small telecommunications business. Job duties included customer service, data entry of all incoming shipments and invoicing of kits sold to customers, answering and directing service calls, as well as managing all incoming and outgoing inventory. Pull, log, and quarantine all kits that are processed for shipment to a job site. Communicate with vendors via phone and email on new and existing orders. Create inventory reports using Microsoft Office. Maintain accounts receivable and accounts payable.

TRC Staffing Agency 10/2013 to 12/2013

Gainesville, GA

Supervisor: Kathy Parks

Job Title: Heat Treat...Temp with SKF Bearings

Description: Operation of Lindbergh Tempering Furnace. Load metal baskets with bearing races using a conveyor system, hydraulic clamp, and hydraulic dolly. Remove samples of parts from certain stages of furnace cycle and test hardness to ensure proper operation of furnace. Monitor furnace by taking readings from digital status systems. Check titration of washers to ensure proper soap levels. Unload completed parts into metal tubs or wooden crates. Move tubs or crates to scale system by way of standup forklift. Weigh bins, log data, enter data into computer, print out scan labels, and place on bin for next stage of production.

Advance Auto Parts 05/2011 to 07/2013

Browns Bridge Rd., Gainesville, GA 770-***-****

Supervisor: Marty Abernathy

Job Title: Commercial Parts Pro

Description: Manage an aftermarket automotive parts Commercial Sales program. Create and implement sales goals for the program as well as Mobile Parts Pros to grow the program. Answer commercial phone lines. Look up and locate parts for customers as needed via POS system, vendor catalogs, or second sourcing. Fill orders and direct MPP's on delivery of orders. Call customers daily offering special pricing and our services. Visit customers, existing and new, to make sales calls and offer different services of the program. Complete labor claim requests for customers as needed. Create weekly schedule for staff of 13 team members. Count physical inventory as needed to keep on hand integrity correct. Process outages of inventory on a bi-daily basis to prevent loss of sales. Process daily/weekly reverse logistics transactions via POS computer program. Place weekly excess stock orders via POS system to ensure stock of high traffic product.

NAPA Auto Parts 02/2006 to 04/2011

2275 Browns Bridge Rd., Gainesville, GA 770-***-****

Supervisor: Larry Lee

Job Title: Assistant Manager

Description: Oversee daily operations of a Wholesale Automotive Parts store with a staff of 20 - 30 team members and a physical inventory of 1.2 million. Handle and control register and petty cash in various amounts up to 40k. Receive and check in daily stock orders as well as drop shipments from various vendors using a wireless handheld RF Scan Unit. Reconcile all variances of shipments. Schedule delivery truck maintenance as needed on delivery fleet. Deliver parts as needed to commercial accounts. Make outside sales calls on various customers to offer our services. Create stock orders. Loss prevention. Process daily/weekly reverse logistics transactions.

Advance Auto Parts 07/2003 to 02/2006

2316 Browns Bridge Rd., Gainesville, GA 770-***-****

Supervisor: Nick Marcarelli

Job Title: Store Manager

Description: Manage and oversee daily operations of a retail auto parts store. Coach and train employees on how to offer customer service that exceeded company standards and to always go above and beyond. Create daily sales goals for each employee. Handle any customer complaints or employee matters they may come about. Inventory management including outages, shortages, and cycle counts of all inventory. Planograms. Price changes. Assist with customer service on the counter and in the field. Logistics. Scheduling of employees. Delivering parts for the commercial program when needed.


Todd Cannon 678-***-**** Years known: 16 Personal & Work

Duane Manning 678-***-**** Years known: 31 Personal

Carol Askew 678-***-**** Years known: 13 Personal & Work

Stephenie Mejias 678-***-**** Years known: 2 Personal & Work

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