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Senior Service Coordinator

St. Albans, New York, 11412, United States
October 25, 2016

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Chandraka N. Sankar

***-** ***** ****** **. Albans, NY 11412 Cell: 347-***-**** Home: 718-***-**** Email:


Good communication, writing, interpersonal, and organizational skills

Certified Professional Crisis Management- Practitioner 2

Certified in CPI-Nonviolent Crisis Intervention

Trained in Sexual Harassment, Cultural Diversity, and the Criminal Justice System

Certified in CPR, First Aid, HIV & Universal Precautions

Computer Literate--knowledgeable in MS Word & MS Office, Excel, Power Point, Outlook, Data Entry, Internet Explorer & World Wide Web. (Type 50wpm)


2/13-Present Service Coordinator, All Metro Healthcare, Inc. Lynbrook, NY

Service Coordinator works with Traumatic Brain Injury Medicaid Waiver and Nursing Home Transition and Diversion Waiver participants out of the Lynbrook, NY office servicing patients the Tri-State NY areas, Nassau and Suffolk Counties. Provide case management services to clients while maintaining a productive relationship with outside providers through proper staffing and quality service. Service Coordinator performs ongoing assessments of each consumer and develops a consumer specific based service plan for a 15 client caseload. Completes all documentation for all services rendered, issues and exceptions and communicates with staff and outside service providers information deemed necessary for the maintenance of client safety, health and overall well being. Assist in maintaining all benefits that include Medicaid, SSI, Medicare and Food Stamps. Help all waiver participants apply for housing and utility subsidy programs through the Department of Health submitting all required documentation within specified deadlines. Execute daily crisis intervention strategies, problem solving skills, and conflict resolution abilities.

2/11-1/12 Case Manager, Basics Housing, Inc.-SkyWay Men’s Shelter Jamaica, NY

Provided social services and case management services to single homeless men. Help them to organize and prepare to obtain permanent housing by assisting them with the process of applying for public assistance benefits, social security benefits, obtain vital documents, seeking employment and saving/budgeting their incomes.

9/08-9/09 Assessment Specialist, Lakeside Behavioral Healthcare Orlando, FL

Conduct immediate psychosocial assessments on adults and children being admitted into a Baker Act receiving psychiatric facility. Prepared and completed all admission documentation, assess immediate needs of patients, and preauthorized insurance inquiries for all qualified candidates. Executed daily crisis intervention and problem solving skills.

2/06-2/08 Mental Health Assessor, Park Place Behavioral Health Center Kissimmee, FL

Performed immediate intake and psychosocial assessments of adult and children (ages 7-17) for mental health treatment at a Baker Act receiving psychiatric facility. Conducted drug & detoxification screenings on clients seeking substance abuse rehabilitation. Act as the Night & Weekend Admissions Coordinator to serve as a liaison for the Access Center to ensure the continuity of care for all consumers. Processed all intake and admissions documentation and pre-authorized all insurance inquiries for all qualified candidates. Make collateral community referrals on behalf of the clients to ensure the security of an appropriate support system upon discharge from the crisis stabilization unit. Trained 5 other staff members about policy, procedures and required documentation of the Access Center according to ACHA regulations. Executed daily crisis intervention strategies, problem solving skills, and conflict resolution abilities.

1/04-2/05 Intensive Case Manager, PSCH INC. Brooklyn, NY

Managed a caseload of 13 mentally disabled adults via weekly home and community visits. Provided community support and counseling services to all clients. Assisted clients to obtain entitlements that included social security benefits, public assistance, Medicaid, and food stamps. Ensured consumer’s needs were met by monitoring and assessing client’s psychiatric stability on a weekly basis. Ensured consumers compliance by maintaining an open rapport with the client’s clinical treatment team. Attended conference meetings to advocate on behalf of the consumers, to remain in accordance with New York State regulations. Trained consumers to perform basic ADL skills and also escorted the clients to appointments, took clients grocery and clothing shopping, and taught them basic budgeting skills. Assessed and executed crisis intervention and conflict resolution skills daily.


Certified EKG Technician, York College (CUNY), July 2012

Career Diploma-Occupational Therapy Aide, Penn Foster, April 2012

Bachelor of Arts in Psychology, York College (CUNY), June 2001

40-50 credits towards CASAC Certification (concentration in Addictions & Substance Abuse)

Dean’s List Certificates: Fall 1998-Spring 2001

Honors: Graduated Magna Cum Laude, Psi Chi- National Psychology Honor Society, Liberal Arts Honor Society of York College

References: Available upon request

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