Resume

Manager Customer Service

Location:

Philippines

Posted:

October 25, 2016

Contact this candidate

Resume:

MARICRIS MACASADIA GUEVARRA

Birth Date: December 1, 1992 Birth Place: Laguna, Philippines

Age: 23 yrs.old

Height: 5’5” Weight: 52kgs.

Gender: Female Civil Status: Single

Religion: Roman Catholic Nickname: Krissy

Educational Information

Education From – To School Name Course

Tertiary

June 2008 – April 2012

Polytechnic University of the Philippines-Sto. Tomas Campus

Bachelor of Science in Hotel and Restaurant Management

Vocational

N/A

Secondary

June 2004 – March 2008

San Isidro National High School

Primary

1997-2004

San Isidro Elementary School

Employment Information

1.Company: Golden Arches Development Corporation, McDonalds

Industry: Quick Service Restaurant

Address: Brgy. Lalig, Maharlika Highway Tiaong, Quezon

Position: 2nd Assistant Manager

Period Date: November 12, 2013 - Present

Systems handled:

oInventory System

oCrew Scheduling

oCrew Payroll

Duties and Responsibilities:

People:

oDemonstrates and reinforces the leadership behaviors and basic people minimums (uniform, crew schedules etc.) necessary to gain commitment from crew and leadership.

oExecutes a plan, based on an employee commitment measurement, to increase employee’s loyalty satisfaction and pride with the McDonald’s experience.

oKnows, enforces and educates crew on all appropriate personnel policies, labor laws, security and safety procedures.

oUses basic human relations, communications and follow-up skills and treating crew people as customers.

oManages the development and training of crew, including crew initial and follow-up orientations.

oCompletes and delivers performance appraisal based on defined goals and objectives for their employees on a timely manner.

oMaintains records for safety and appropriately documents contributions and performance in personnel file.

QSC/Sales Building:

oFrequently talking to customers to measure and improve their satisfaction with their McDonald’s experience.

oRaw and finished product quality, service speed and quality, cleanliness and sanitation.

oModels performance standards for all crew stations and maintenance as needed.

oUses pre-shift and shift planning tools to ensure optimum QSC.

oManages shift and or areas without supervision. Prepares shift changeover for the next manager.

oPerforms assigned daily, weekly and monthly equipment calibration.

oSupports market-wide promotions to maximize sales potential.

oSupports my store marketing plans to maximize sales potential with the community.

oAssist in the implementation of new products and procedures.

Profit:

oControls assigned P&L line items.

oControls food cost, waste and cash while managing shifts and/or areas.

oSupervises delivery of raw products.

Systems:

oCrew Payroll System

oOrdering System

oPersonnel System

oTraining System

oPlanned Maintenance System

oBuilding Maintenance System

(Maximum of three systems per manager)

Safety/Sanitation/Security

oExecutes, enforces and manages all food safety and sanitation requirements and health and safety program.

oEnsures all security procedures and cash handling policies and procedures are executed properly. (cash deposits, staggered method of open/close procedures etc.)

Administration

oCompletes assigned daily paperwork, weekly inventories and statistical reports, etc.

oUploads attendance data in the payroll system daily.

oAudits and verify all cash sheets for BOG, GC’s, overring, refunds, SCD, deposit slips and reports to RM.

oPost and file Petty Cash Voucher pouches and reports to RM.

oUpdates Sales book on a daily basis.

2.Company: Figaro Coffee Company

Industry: Coffee Shop

Address: Ultimart Mall, M. Paulino St. San Pablo City Laguna, Philippines

Position: Cashier/Food Prep

Period Date: June 24, 2012 – September 7, 2013

Duties and Responsibilities:

Providing excellent customer service.

Responsible for providing courteous and efficient food and beverage services to the guests.

To take order and suggest appropriately. Up-selling additional food and beverage products to the customers.

To attend and respond to customers’ needs promptly and professionally.

Comply with established sanitation standards, personal hygiene, and health standards

Keep work area neat and clean at all times; clean and maintain equipment used in food preparation.

Entering each item ordered into restaurant register system (POS)

Ensuring that customer orders are assembled properly in the kitchen.

Verifying that customers are satisfied with their orders.

3.Company: Quantum Hotels and Resorts

Housekeeping, Admin/Accounting Trained

Address: Makati City, Philippines

Position: On-the-job Training

Period Date: Nov 8, 2011 – Feb. 8, 2012

4.Company: Exotic Restaurant

Dinning/Kitchen Trained

Address: Inusluban, Lipa City, Batangas, Philippines

Position: On-the-job Training

Period Date: Nov 24, 2009 – Feb. 24, 2010

Seminar/ Training / Achievements / Certification Information

DATE:

TITLE:

Conducted:

June 15-17, 2016

Basic Course for Pollution Control Officer (DENR)

McDonald’s Alabang Town Center, Alabang, Metro Manila

March 31-April 1, 2016

Quality Assurance Partner’s Training