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Manager Microsoft Office

Chowchilla, California, 93610, United States
October 25, 2016

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STEVEN A. BURKE, C.I.A. Chowchilla, California 408-***-****


An Internal Audit position with responsibility to lead, train, and coach organizations to adopt best practices that reduce IT, operational and financial risk.


Use standard Internal Audit techniques to assess risk and audit for assurance in Operational business units, M&A, Finance, and IT (including IT General Controls).

Lead Six Sigma Black Belt teams to understand and improve Program Management, Finance, Customer Support, R&D, and other business organizations.

Accomplish statistical analysis on large amounts of metrics and root cause information using Excel VBA and/or ACL to enable senior managers to mitigate risk.

Reduced defect cycle time for 10 projects of about 30% (Hewlett Packard).

Reduced customer found defects of 60% over five years (Hewlett Packard).


Oracle Corp., CA 2015-present

Senior Internal Auditor

Perform operational and finance based audits as part of the Corporate Internal Audit team for a large international software company. Audit topics include sales channel reviews and SOX control testing of key finance and accounting processes. Worked with audit action item owners across business to validate actions were implemented. Contributed to presentations for the CEO and Audit Committee.

Synopsys, Inc., Sunnyvale, CA 2011-2015

Senior Internal Auditor

Perform audits as part of the Corporate Internal Audit team for a mid-size international software company. Audit topics include IT General Controls, Sales and Equity Compensation, Cloud Implementation, Software License Compliance, CRM Defect Tracking, Merger and Acquisition Integration, International Site Audits and extensive SOX testing. Presented summary results to the CFO.

Dyncorp International, Fort Worth, TX 2010-2011

Senior Process Improvement Analyst

Led several government services contracts of high national importance to adopt the best practices of the newly released Capability Maturity Model –Integration (CMM-I) for Services. Created and implemented process assets, coaching, and training to help improve program management, risk management, customer management and measurement.

Cadence Design Systems, San Jose, CA 2008-2009

Senior Quality Program Manager

Led software architects, managers and developers to adopt software static analysis tools and customer defect root-cause analysis to find defects before the customer finds them.

Cisco Systems, Inc., San Jose, CA 2007-2008

Quality Program Manager

Influenced managers in Cisco’s very large software development organization to use advanced statistical analysis techniques, such as ARIMA, to forecast as well as track customer reported quality.

Hewlett-Packard Co., Cupertino CA 2000 – 2007

Senior Quality Engineer

-Led over 12 project teams, including teams in India, to successfully adopt the Six Sigma and SEI/CMM Levels 2 through Level 4 best practices. This was the only software lab in Hewlett-Packard Americas to operate at CMM level 4. This resulted in:

oReduced defect cycle time for 10 projects of about 30%.

oReduced customer found defects of 60% over five years.

-Organized a team to deploy the adoption of Six Sigma Black Belt techniques to reduce software fix cycle time by 20%. Realized Net-Present Value return-on-investment of over $500,000.

-Created and presented training in applying statistical process control, root cause analysis, software life cycle, static code analysis tools, and other measurement-related techniques.

Computer Sciences Corporation 1990 2000

Senior Process Manager

-Quality program manager that led software organizations to adopt quality best practices to include passing external audit certifications for Software CMM levels 3 and 4 as well as ISO 9001. Result: These certifications were discriminating factors for CSC to win major government contracts for INS, NASA, and USAID.

-Managed software development project team as part of a large IT infrastructure upgrade that converted Microsoft Word Forms using Visual Basic for Applications. Delivered all software products more than one month early.

-Managed system test team for a satellite system on an IBM mainframe.

-Conducted analyses, presented findings and published results of one of the few empirical studies of the quantitative impact process maturity has on software products.



-Software Products: ACL, SAP Finance and Business Warehouse, Oracle Fusion, Microsoft Office; especially programming Excel using VBA. Business Objects for statistical and BI analysis. Languages: SQL on Oracle systems, Perl, Shell Script, Excel VBA (my favorite), etc. in UNIX and Windows environments.


-Satellite Operations Director, Air Force Satellite Control Facility, Sunnyvale, CA

Led over 100 contractor personnel from four corporations to support daily and launch operations for a satellite program of high national priority. Planned, designed and executed efforts to transition satellite operations to different facilities, hardware, software and personnel.


-Certified Internal Audit (CIA) as of Jan, 2013.

-Completed Hewlett-Packard Six Sigma Black Belt training and became a certified Black Belt

-B.S. and M.S. simultaneously in Computer Science, Stevens Institute of Technology

-Published award-winning papers and presented briefings at national conferences. Example

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