CURRICULUM VITAE OF
NONTOBEKO LOTSHIWE NYANDENI
NO: 53 ST FRUSQUIN STREET
MALVERN
2094
PERSONAL DETAILS
SURNAME : NYANDENI
NAME : NONTOBEKO LOTSHIWE
GENDER : FEMALE
DATE OF BIRTH : 28-12 -28
IDENTITY NUMBER : 881**********
NATIONALIY : SOUTH AFRICAN
HOME LANGUAGE : ZULU
OTHER LANGUAGE : ENGLISH& SESOTHO
MARITAL STATUS : SINGLE
HEALTH STATUS : GOOD
CRIMINAL RECORD : NONE
RELIGION : CHRISTIANITY
CONTACT NUMBER : 081-***-**** or 073-***-****
E-MAIL : acw8bc@r.postjobfree.com
EXTRAMURAL ACTIVITIES
HOBIES : READING,CLEANING & WATCHING TV
PERSONAL MOTIVATION : HUMBLE, RESPONSIBLE, RELIABLE&
COMMITED. EASILY ADABT TO CHANGES
EAGER TO LEARN, TO IMPROVE SKILLS & KNOWLEDGE. ABLE TO WORK UNDER PRESSURE
AMBITOUS, FRIENDLY, PUNTUAL & HONEST
A HARD WORKER WHO MAINTANS THE COMPANY VALUES
SPORT : NETBALL& EXCERCISING
EDUCATIONAL QUALIFICATIONS
LAST SCHOOL ATTENDED : PRINCE ZIBHEBHU HIGH SCHOOL
HIGHEST STANDARD PASSED : GRADE 12 (MATRIC)
SUBJECTS : ZULU
: ENGLISH
: ACCOUNTING
: ECONOMICS
: BUSINESS ECONOMICS
YEAR : 2006
TETIARY QUALIFICATIONS
INSTITUTION : PC TRAINING AND BUSINESS COLLEGE
COURSE : DIPLOMA IN BUSINESS ADMINISTRATION
ACCONTING AND INFORMATION SYSTEMS
SUBJECTS : BUSINESS STATISTICS, BUSINESS MANAGEMENT,
COMMUNICATIONS, ACCOUNTING, TOTAL QUALITY
MANAGEMENT, COMMERCIAL LAW, ECONOMICS
INDUSTRIAL PSYCHOLOGY, INFORMATION SYSTEMS
END USER SYSTEMS
YEAR : 2007 -2008 TWO YEARS
INSTITUTION : SERVICE SETA
OBTAINED : CERTIFICATE IN WORKPLACE ENVIRONMENT
POSITION : CALL CENTRE AGENT (CUSTOMER CARE)
DUTIES : HANDLING CUSTOMER QUERIES TELEPHONICALLY
AND BY EMAIL. RESOLVE CUSTOMER COMPLAINTS
ESCALATING PRIORITY ISSUES TO LINE MANAGER
UPDATING CUSTOMER DETAILS AFTER 3MONTHS
COMPLETING CALL LOGS ON TIME. .
DURATION : 6MONTHS INTERNSHIP (APRIL TO SEPTEMBER 2009)
WORK EXPERIENCE
COMPANY : MBD CREDIT SOLUTIONS
POSITION : BUSINESS RECOVERIES COLLECTIONS AGENT
DUTIES : MAKE CALLS TO COMMERCIAL DEBTORS,CREDIT
MANAGERS,FINANCIAL MANAGERS IN ORDER TO
COLLECT ON ACCOUNTS THAT ARE IN DEFAULT.
ANSWERING ALL INCOMING CALLS,MANAGING ALL
QUERIES THROGH RESOLUTION PROCESS.
NEGOTIATE PAYMENTS ARRANGEMENT WITH THE
CLIENT WITHIN SET MANDATES. CAPTURE NOTES
ON THE SYSTEM REGARDING IMPORTANT
INFORMATION AND ARRANGEMENTS WITH CLIENT
TRACE DELIQUENT CUSTOMERS TO NEW ADDRESS BY
UTILISING TRACE TOOLS,CREDIT BEREAUS.
DURATION : 05 MAY 2014 TIL PRESENT
REASON FOR LEAVING : NEW CHALLENGES WITH ADDED RESPONSIBILITIES
COMPANY : EDCON FINANCIAL SERVICES
POSITION : AREAR ACCOUNTS COUNSIL (DEBT COLLECTOR)
DUTIES MAKING TELEPHONE CALLS TO CUSTOMERS WHO SE
BEHIND WITH PAYMENT ON THEIR ACCOUNTS.
VERIFYING THE RIGHT PARTY TO MAKE SURE WE ARE SPEAKING TO THE CUSTOMER.
COLLECTING OUSTANDING AMOUNT (AREARS)
MAKE ARRANGEMENT PLAN PAYMENT.
DURATION : 03 OCTOBER 2009 TO 31 JANUARY 2014
REASON FOR LEAVING : RESIGNED
OTHER SKILLS OBTAINED
COMPANY : EDCON FINANCIAL SERVICES
POSITION : 2IC FOR TEAM LEADER ( COLLECTIONS)
DUTIES : MANAGING COLLECTION AGENTS TEAM.
MOTIVATING TEAM TO REACH REQUIRED TEAM TARGET. LESTENNING TO EACH AGENT CALLS TO FIND OUT WHERE THERE IS LAKING
DO COACHING FOR THEM TO ACHIEVE MORE. DOING DAILY TO MONTHLY REPORT FOR EACH AGENT. CHEK OUT ON TEAM PRODUCTIVITY.
DURATION : ON GOING PROJECT FROM 2012 TIL 2014
REFERENCE
NAME OF COMPANY : MBD CREDIT SOLUTIONS
CONTACT PERSON : MISS LINDIWE PHANGWA
POSITION : MANAGER
CONTACT DETAILS : 011-***-**** / 084*******
NAME OF COMPANY : EDCON FINANCIAL SERVICES
CONTACT PERSON : MISS ALETTA MOLELEKENG
POSITION : MANAGER
CONTACT DETAILS : 011-****-*** / 082-****-***