Resume

Sign in

Customer Care

Location:
Johannesburg, GP, South Africa
Salary:
8500
Posted:
October 25, 2016

Contact this candidate

CURRICULUM VITAE OF

NONTOBEKO LOTSHIWE NYANDENI

NO: 53 ST FRUSQUIN STREET

MALVERN

2094

PERSONAL DETAILS

SURNAME : NYANDENI

NAME : NONTOBEKO LOTSHIWE

GENDER : FEMALE

DATE OF BIRTH : 28-12 -28

IDENTITY NUMBER : 881**********

NATIONALIY : SOUTH AFRICAN

HOME LANGUAGE : ZULU

OTHER LANGUAGE : ENGLISH& SESOTHO

MARITAL STATUS : SINGLE

HEALTH STATUS : GOOD

CRIMINAL RECORD : NONE

RELIGION : CHRISTIANITY

CONTACT NUMBER : 081-***-**** or 073-***-****

E-MAIL : acw8bc@r.postjobfree.com

EXTRAMURAL ACTIVITIES

HOBIES : READING,CLEANING & WATCHING TV

PERSONAL MOTIVATION : HUMBLE, RESPONSIBLE, RELIABLE&

COMMITED. EASILY ADABT TO CHANGES

EAGER TO LEARN, TO IMPROVE SKILLS & KNOWLEDGE. ABLE TO WORK UNDER PRESSURE

AMBITOUS, FRIENDLY, PUNTUAL & HONEST

A HARD WORKER WHO MAINTANS THE COMPANY VALUES

SPORT : NETBALL& EXCERCISING

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : PRINCE ZIBHEBHU HIGH SCHOOL

HIGHEST STANDARD PASSED : GRADE 12 (MATRIC)

SUBJECTS : ZULU

: ENGLISH

: ACCOUNTING

: ECONOMICS

: BUSINESS ECONOMICS

YEAR : 2006

TETIARY QUALIFICATIONS

INSTITUTION : PC TRAINING AND BUSINESS COLLEGE

COURSE : DIPLOMA IN BUSINESS ADMINISTRATION

ACCONTING AND INFORMATION SYSTEMS

SUBJECTS : BUSINESS STATISTICS, BUSINESS MANAGEMENT,

COMMUNICATIONS, ACCOUNTING, TOTAL QUALITY

MANAGEMENT, COMMERCIAL LAW, ECONOMICS

INDUSTRIAL PSYCHOLOGY, INFORMATION SYSTEMS

END USER SYSTEMS

YEAR : 2007 -2008 TWO YEARS

INSTITUTION : SERVICE SETA

OBTAINED : CERTIFICATE IN WORKPLACE ENVIRONMENT

POSITION : CALL CENTRE AGENT (CUSTOMER CARE)

DUTIES : HANDLING CUSTOMER QUERIES TELEPHONICALLY

AND BY EMAIL. RESOLVE CUSTOMER COMPLAINTS

ESCALATING PRIORITY ISSUES TO LINE MANAGER

UPDATING CUSTOMER DETAILS AFTER 3MONTHS

COMPLETING CALL LOGS ON TIME. .

DURATION : 6MONTHS INTERNSHIP (APRIL TO SEPTEMBER 2009)

WORK EXPERIENCE

COMPANY : MBD CREDIT SOLUTIONS

POSITION : BUSINESS RECOVERIES COLLECTIONS AGENT

DUTIES : MAKE CALLS TO COMMERCIAL DEBTORS,CREDIT

MANAGERS,FINANCIAL MANAGERS IN ORDER TO

COLLECT ON ACCOUNTS THAT ARE IN DEFAULT.

ANSWERING ALL INCOMING CALLS,MANAGING ALL

QUERIES THROGH RESOLUTION PROCESS.

NEGOTIATE PAYMENTS ARRANGEMENT WITH THE

CLIENT WITHIN SET MANDATES. CAPTURE NOTES

ON THE SYSTEM REGARDING IMPORTANT

INFORMATION AND ARRANGEMENTS WITH CLIENT

TRACE DELIQUENT CUSTOMERS TO NEW ADDRESS BY

UTILISING TRACE TOOLS,CREDIT BEREAUS.

DURATION : 05 MAY 2014 TIL PRESENT

REASON FOR LEAVING : NEW CHALLENGES WITH ADDED RESPONSIBILITIES

COMPANY : EDCON FINANCIAL SERVICES

POSITION : AREAR ACCOUNTS COUNSIL (DEBT COLLECTOR)

DUTIES MAKING TELEPHONE CALLS TO CUSTOMERS WHO SE

BEHIND WITH PAYMENT ON THEIR ACCOUNTS.

VERIFYING THE RIGHT PARTY TO MAKE SURE WE ARE SPEAKING TO THE CUSTOMER.

COLLECTING OUSTANDING AMOUNT (AREARS)

MAKE ARRANGEMENT PLAN PAYMENT.

DURATION : 03 OCTOBER 2009 TO 31 JANUARY 2014

REASON FOR LEAVING : RESIGNED

OTHER SKILLS OBTAINED

COMPANY : EDCON FINANCIAL SERVICES

POSITION : 2IC FOR TEAM LEADER ( COLLECTIONS)

DUTIES : MANAGING COLLECTION AGENTS TEAM.

MOTIVATING TEAM TO REACH REQUIRED TEAM TARGET. LESTENNING TO EACH AGENT CALLS TO FIND OUT WHERE THERE IS LAKING

DO COACHING FOR THEM TO ACHIEVE MORE. DOING DAILY TO MONTHLY REPORT FOR EACH AGENT. CHEK OUT ON TEAM PRODUCTIVITY.

DURATION : ON GOING PROJECT FROM 2012 TIL 2014

REFERENCE

NAME OF COMPANY : MBD CREDIT SOLUTIONS

CONTACT PERSON : MISS LINDIWE PHANGWA

POSITION : MANAGER

CONTACT DETAILS : 011-***-**** / 084*******

NAME OF COMPANY : EDCON FINANCIAL SERVICES

CONTACT PERSON : MISS ALETTA MOLELEKENG

POSITION : MANAGER

CONTACT DETAILS : 011-****-*** / 082-****-***



Contact this candidate