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Customer Service, Lead, Administrative Assistant

Miami, Florida, United States
October 25, 2016

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Amanda Moleiro

*** **** **** ******

Hialeah, FL 33012



A highly motivated, detail oriented person with great communication skills seeking a professional position where I can demonstrate my abilities and be part of a team. I want to obtain a challenging position where my skills, knowledge and experience can be fully utilized. I am an ambitious individual who is eager to continue learning through academics and on the job training to further expand my career within the organization.


Nova Southeastern University

MBA, Supply Chain Management, December 2017

Florida International University

B.A. in Management, June 2015

Miami Dade College

A.A Accounting with Honors, 2011

Bilingual: English and Spanish (Reading, Writing, Speaking)

Professional Experience:

Inktel Contact Center Solutions/ The Clorox Co. 2015-Present

Clorox Healthcare Customer Service Lead

First point of contact when requesting Certificate of Authenticity/Analysis, Letter of Guarantee, and other documentation for product usage

Provide floor support for employees who need assistance with product knowledge and irate Consumers

Provide Customer service for Claims (Injury, Illness, and/or Property Damage) and process checks

Specialized in over 30 product brands associated with the Clorox company

Completed emails while multitasking on the phone with Consumers, and provided One Call Resolution to irate Consumers

Call monitoring and provided trend data to site management team

Monitored Representatives calls in order to compile and track performance of team and individual level

Participated in Consumer and Client listening programs to identify Consumer needs and expectations

Glass & Mirror Enterprises

Administrative Assistant 2014 – 2015

Answered phones, distributed mail, ordered supplies, and managed filing system

Completed monthly reports

Completed billing through QuickBooks

Maintained quality relations with Clients

Great Virtual Works 2014- 2015

Inbound call Specialist/Sales

Provided Customer service and sales skills to optimize the opportunity of each Customer contact

Worked in a team environment to achieve individual and company goals

Provided Customers with product and service information

Entered new Customer information into system in order to process Customers orders

Routed calls to appropriate departments

Processed forms, orders, call reports, and completed call logs

T.G.I. Friday’s 2012 - 2015


Worked hand-in-hand with managers to ensure sustainable profitable growth for liquor sales

Maintained liquor inventory

Researched and developed new weekly fruit and mix pars

Coached new bartenders and made sure they met corporate specifications

Applebee’s 2008 - 2013

Server/Bartender Coach

Recognized as "Expert Server and Bartender" which includes mentoring and training new servers and bartenders

Provided excellent Guest experiences through phenomenal customer service

Consistently exceeded sales goals by effectively managing sections and multi-tasking

Thorough knowledge of restaurant systems and procedures

Computer Skill:

QuickBooks, Excel, MS, Power Point, Google Ad Word Certified, Cisco Connect, Empulse, iContact, Cisco VPN, Service Now, Oracle

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