Amanda Moleiro
Hialeah, FL 33012
acw8ba@r.postjobfree.com
Objective:
A highly motivated, detail oriented person with great communication skills seeking a professional position where I can demonstrate my abilities and be part of a team. I want to obtain a challenging position where my skills, knowledge and experience can be fully utilized. I am an ambitious individual who is eager to continue learning through academics and on the job training to further expand my career within the organization.
Education:
Nova Southeastern University
MBA, Supply Chain Management, December 2017
Florida International University
B.A. in Management, June 2015
Miami Dade College
A.A Accounting with Honors, 2011
Bilingual: English and Spanish (Reading, Writing, Speaking)
Professional Experience:
Inktel Contact Center Solutions/ The Clorox Co. 2015-Present
Clorox Healthcare Customer Service Lead
First point of contact when requesting Certificate of Authenticity/Analysis, Letter of Guarantee, and other documentation for product usage
Provide floor support for employees who need assistance with product knowledge and irate Consumers
Provide Customer service for Claims (Injury, Illness, and/or Property Damage) and process checks
Specialized in over 30 product brands associated with the Clorox company
Completed emails while multitasking on the phone with Consumers, and provided One Call Resolution to irate Consumers
Call monitoring and provided trend data to site management team
Monitored Representatives calls in order to compile and track performance of team and individual level
Participated in Consumer and Client listening programs to identify Consumer needs and expectations
Glass & Mirror Enterprises
Administrative Assistant 2014 – 2015
Answered phones, distributed mail, ordered supplies, and managed filing system
Completed monthly reports
Completed billing through QuickBooks
Maintained quality relations with Clients
Great Virtual Works 2014- 2015
Inbound call Specialist/Sales
Provided Customer service and sales skills to optimize the opportunity of each Customer contact
Worked in a team environment to achieve individual and company goals
Provided Customers with product and service information
Entered new Customer information into system in order to process Customers orders
Routed calls to appropriate departments
Processed forms, orders, call reports, and completed call logs
T.G.I. Friday’s 2012 - 2015
Bartender/Trainer
Worked hand-in-hand with managers to ensure sustainable profitable growth for liquor sales
Maintained liquor inventory
Researched and developed new weekly fruit and mix pars
Coached new bartenders and made sure they met corporate specifications
Applebee’s 2008 - 2013
Server/Bartender Coach
Recognized as "Expert Server and Bartender" which includes mentoring and training new servers and bartenders
Provided excellent Guest experiences through phenomenal customer service
Consistently exceeded sales goals by effectively managing sections and multi-tasking
Thorough knowledge of restaurant systems and procedures
Computer Skill:
QuickBooks, Excel, MS, Power Point, Google Ad Word Certified, Cisco Connect, Empulse, iContact, Cisco VPN, Service Now, Oracle