Patient Service Representative, Administrative Clerk

TAMELA DAWSON

*********@*******.***

Skills

Microsoft Word, Familiar with Excel, One Note, McKesson and Epic Medical Software.

Maintain records, reports or files. Maintain balance sheets and operate calculating devices.

Prepared bank deposits, billing statements, took messages.

Worked with patients and clients about concerns and billing issues.

Employment History

Patient Service Representative

10/2019-1/2020 St. Joseph Family, 444 Nashua Street, Milford, NH. 03055

Checked patient’s in and out for assigned appointments and collected copays.

Answered calls to schedule appointments and requests for prescription refills.

Entered referral information for patients and submitted to be processed.

Appointment/ Patient Service Representative

6/2018-10/2019 St. Joseph Hospital, 172 Kinsley Street, Nashua, NH. 03060

Verified demographic and insurance information on patient accounts through electronic system.

Checked patient’s in for assigned appointments and collected copays.

Directed patient’s to appropriate departments for testing.

Deduction Financial Coordinator

11/2016-02/2018 United Natural Foods, 71 Stow Drive, Chesterfield, NH. 03443

Provided support to the deduction team sorting correspondence and forwarding to the appropriate departments.

Worked in different systems to retrieve documentation for the vendor’s accounts to forward to them via email.

Researched the status of customer disputes and forwarded the information to them.

Corresponded with other team members to discuss issues to resolve in a timely manner.

Home Care Assistant

10/2015-09/2016 VNA at HCS, INC. 312 Marlboro Street, Keene, NH. 03431

Traveled to doctor’s office to retrieve prescriptions to bring to pharmacy for clients.

Traveled to pharmacies and other locations to obtain necessary items needed by clients.

Helped with organizational needs to ensure safety for individuals.

Reported to management any problems and concerns of the condition of the individuals.

Patient Financial Service Representative

04/2011-07/2015 Monadnock Community Hospital, 452 Old Street Road, Peterborough, NH. 03458

Reviewed claims to be submitted to Insurance Companies.

Sent inquiry’s to appropriate departments for corrections on charges.

Submitted claims through Electronic Clearinghouse and mailed claims to Insurance companies.

Contacted Insurance companies and patients to follow-up on claims. Assisted other employees as needed.

Medical Billing Clerk

10/2000-02/2011 Dr. Khawaja Rahman, 168 Kinsley Street, Nashua, NH. 03060

Entered demographic and insurance information to patient accounts and billed charges.

Posted payments received from insurance and patients.

Worked with Software Company to address problems with programs.

Generated Daily, Monthly and Yearly reports for practice.

Education History

03/1997-07/1998 Hesser College, Nashua, NH. 03060-Medical Office Management Certificate

Course included Principles of Management, Organizational Behavior, Electronic Spreadsheet Management,

Accounting, Medical Terminology, Medical Billing and Coding, Human Anatomy and Physiology, Introduction to Psychology. Word Information processing I and II.

References available upon Request

Contact this candidate