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Customer Service Electrical Engineering

Cape Town, WC, South Africa
October 26, 2016

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John-Paul Hare

I am a native English speaker with one year and four months experience teaching ESL and EFL learners online between the ages of 6 - 65. I am passionate about teaching and helping non-native speakers improve their spoken English. I have completed a 150 Hour, Master TEFL/TESOL Certification. PERSONAL INFORMATION

Nationality: South African

Date of birth: 03 January 1983

ID Number: 830**********


Skype name: jphare4

Address: 17 Alleman road, Newfields, Cape Town, South Africa Home phone: 272********

Mobile phone: 276********

Languages: English(Excellent), Afrikaans(Good), German(Basic) EDUCATION AND QUALIFICATIONS

Global Language Training, London. (in progress)

TEYL Certificate, 40 Hours

Including: Teaching young learners.

Global Language Training, London. (2016)

Master TEFL/TESOL Certificate, 150 Hours

Including: Teaching adults and Teaching young learners.

(CPUT) Cape Peninsula University of Technology, Cape Town. (2003-2006)Incomplete ND: Electrical Engineering

Including: Communication Skills, Computer Skills, Electrical Engineering, Electronics, Maths, Digital Systems and Programming.

Livingstone High School, Cape Town. (1996-2000)

Including: English First Language, Afrikaans Second Language, Maths, Physics, Biology and Geography. WORK EXPERIENCE

Online ESL Teacher, TutorABC/CallForce, Taiwan/China/Cape Town. (March 2015 – July 2016) RESPONSIBILITIES: Based at a contact center, I have taught English to ESL and EFL learners between the ages of 6 and 65. I wrote up feedback reports, detailing students' progress and problem areas. Did 15 minute demo sessions with first time clients.

REASON FOR LEAVING: Overseas employment.

Assistant Store Manager/Shop Attendant/Cashier, Yardi Trends, Cape Town. (March 2012 – January 2015)

RESPONSIBILITIES: Assisted walk in customers with purchases in a friendly and welcoming manner. Did regular stock takes and daily cash ups. Assisted with ordering stock and liaised with clients and customers telephonically and via email.

REASON FOR LEAVING: Owner moved to Tanzania.

Sander/Customer Service, Curly's Gloss House, Cape Town. (September 2010 – January 2012) RESPONSIBILITIES: Sanded and fiber-glossed surfboards. Liaised with customers face to face and via the phone.

REASON FOR LEAVING: Company liquidation.

Life Skills Teacher and Facilitator, Life Choices (NGO), Cape Town. (October 2009 – March 2010) RESPONSIBILITIES: Designed Life Orientation lesson plans. Facilitated life skills classes to primary and high school learners. Correctly sorted and filed class attendance registers. Liaised with Teachers and Principals with regards to class time slots and learners' issues. REASON FOR LEAVING: Six month contract.

Teacher's Assistant, Table Mountain Cableway, Cape Town. (December 2008 – July 2009) RESPONSIBILITIES: Facilitated guided tours up the Cableway for Primary and High school learners and liaised with Teachers. Taught classes of 20 – 40 learners about the mountain's biodiversity and history of the Cable Way.

Customer Service Agent/Technical Support Agent, Car Phone Warehouse Call Center, Cape Town/United Kingdom. (May 2007 – September 2008)

RESPONSIBILITIES: Communicated with customers from the UK telephonically and via email. Corrected and processed various billing and account queries, complaints and compliments. Assisted customers with troubleshooting and diagnosing various home and mobile broadband technical faults. Captured notes about each call and email to the system accurately and concisely. REASON FOR LEAVING: Symptoms of Ulcerative Colitis manifested and I had initially had to stop working to visit doctors and hospitals to diagnose the illness and get medication. Data Capture/CD Creation, Syntell Imaging/SA Traffic Department, Cape Town. (January 2005 – July 2006)

RESPONSIBILITIES: Captured traffic offenders' information from red-light and speed camera footage. Sorted paperwork and data from capturers and burned to CD. Burned backup CDs of all data and filed CDs and paperwork accordingly.

REASON FOR LEAVING: Resumed full-time study at CPUT. Customer Consultant/Sales(loans and funeral policies), Standard Bank of South Africa, Cape Town. (November 2001 – January 2003)

RESPONSIBILITIES: Opened new savings, loans and funeral plan (Life Insurance) accounts on the BDS software system. Correctly sorted and filed customer details. Captured client information correctly to database. Talked to clients telephonically and directly promoting loans and funeral plans. REASON FOR LEAVING: Full Time study at CPUT.


IT Literacy: Skype, MS Word, MS PowerPoint, MS Excel, MS Frontpage and MS Outlook Interests: My hobbies include reading books, watching movies, listening to music and writing lyrics as well as watching sport. I am very passionate about narrative writing and I write essays, scripts and fictional novels.

I served as an active Sea Scout and then Scout leader from 1990-2003. Completed various courses including first aid, sailing, mountaineering and survival skills, cooking, leadership skills and youth development and coaching.


Stuart Maggot, Supervisor, CallForce,, +278******** Sofia Neves, CEO, Life Choices,, +272******** Moestakeem Haynes, Manager, Curly's Gloss House, +277******** Deon Groenewald, Manager, Syntell Imaging, +272********

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