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Manager Office

Location:
Manalapan Township, New Jersey, United States
Posted:
October 26, 2016

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Resume:

Harry Miller

** * ******** ****

Manalapan, NJ 07726

732-***-**** (Cell)

Objective

Is to join an organization where I can apply my technical, interpersonal and managerial skills with an opportunity for diversity, challenge and growth.

Summary of qualifications

I have strong communication and organizational skills, superior analytical, problem solving and management skills with the ability to handle pressure situations in a tactful and professional manner. I also possess strong team building skills, the ability to meet tight deadlines, demonstrated abilities to manage a large staff and to interact with all levels of associates within the organization as well as physicians and patients, in person and through written correspondence. I am highly motivated and possess a solid background in managed care claims and medical and hospital-billing environment.

New Jersey Spine Specialists

Summit, NJ

Office Manager October, 2012 – April, 2015

As the Office Manager my responsibilities include the management of the front end operations which includes handling of all insurance pre-certifications, insurance verifications and scheduling of surgical procedures. I also would make and implement recommendations to modify and improve the functionality of the office. I monitor the overall collections rate to ensure the physician practice goals are achieved. I interview all employment applicants and make recommendations for hiring.

Set up all aspects for a new physician that joined practice after her fellowship training.

Created Policy and Procedure Manual for office.

Worked on Team with marketing decisions with the physician’s to expand our patient base.

Created the billing practice reports to track revenue and accounts receivables.

Managed all human resources issues.

Managed all meetings with our broker to choose which health plan was most cost effective for the practice to reduce costs.

Review all the accounts payable for accuracy prior to payment’s being made using Quickbooks.

Ensure the office is fully operational and coordinated any repairs to the office and x-ray equipment

Brought in new collection agency to assist with delinquent accounts.

Managed all aspects of the front desk operations

Anthony R. Zamarra, D. M. D.

Watchung, NJ

Consultant/Office Manager June, 2012 – October, 2012

As the Consulting Office Manager my role included observing the staff and their current roles and responsibilities assigned and make recommendations to modify and improve the functionality of the office. This would also include daily interaction with the staff, physician and patients. I would ensure payments were collected at time of service and treatment plans were discussed with each patient when warranted. Reviewed scheduling procedures and adjusted cleaning of teeth schedule from one hour to 45 minutes to increase productivity with physician approval.

Brought in a new collection agency to assist with delinquent accounts.

Sent letters to problematic patients regarding outstanding balances and missed appointments.

Modified practice hours to be accommodating to our high end patients.

Made marketing and branding suggestions to the physician to expand our patient base.

Created Policy and Procedure Manual for office.

Updated Employee handbook for redistribution to staff.

Hematology Oncology Associates of Ocean County

Toms River, NJ August, 2011 – February, 2012

Office Manager

As the Office Manager my responsibilities include the management of the front end operations and the clinical staff in the back end operations. This includes one FT Oncology Nurse, one Per Diem Oncology Nurse, two Medical Assistants and two front end staff members. I also ensure the charges are correctly entered into the practice management system and the monitoring of the accounts receivable on a daily basis. I monitor the overall collections rate to ensure the physician practice goals are achieved. I interview all employment applicants and make recommendations for hiring.

Assist Oncology Nurse with the purchasing of the Oncology drugs from our supplier to ensure inventory control.

Brought in a new collection agency to assist with delinquent accounts.

Responsible for daily operations pertaining to billing and accounts receivable.

Hold weekly staff meetings to ensure all goals are met or exceeded.

Worked all pre-certifications for chemotherapy and authorizations for CAT, PET scans and MRI’s.

Speak with patients regarding any billing concerns prior to services being rendered to discuss any outstanding balances that may be due after chemotherapy is rendered.

Meet daily with front end staff regarding patient flow to the back end staff and check out.

Internet Medical Group

Newark, NJ October, 2006 – November, 2010 Director of Billing

As Director of Billing my responsibilities include the management of a large staff of insurance billers and patient collection analysts, which included the monitoring of the accounts receivable on a daily basis. I monitor the overall collections rate to ensure departmental goals are achieved. I interview all employment applicants and make recommendations for promotions. I was also the interim chief compliance officer.

Increased cash revenue by 1.3 million dollars during 2007 over prior year.

Recommendation and implementation of rebills totaling 800K resulting in additional revenue of 88K.

Reduced insurance A/R from 3.6 million to 2.6 million.

Implemented the installation of Claimstaker billing auditing system for automated data entry review.

Reviewed CPT usage to track service levels for each physician site and review compliance guidelines.

Reduced insurance A/R over 90 days aging from 38.5% to 18.5%.

Reduced patient A/R from 1.1 million to 500 K.

Reduced patient A/R over 90 days aging from 78% to 42%.

Hired new outside collection agencies to assist with cash flow on delinquent patient balances.

Developed new patient dunning letters to include automation of this process in the collections module.

Quarterly presentations to the Board of Directors on revenue and A/R results.

Held weekly staff meetings to identify priorities for the staff and any problem areas.

Recommended and implemented credit card terminal purchases for each physician office.

Responsible for daily operations pertaining to billing and accounts receivable.

Enforcement of productivity, quality and attendance guidelines.

St. Josephs Regional Medical Center

Paterson, NJ March, 2006 – May, 2006

Interim Manager of Patient Financial Services

Summit Medical Group

Berkeley Heights, NJ September, 2003 – July, 2005

Manager of Patient Accounts and Credit/Collections

Bergen Regional Medical Center

Paramus, NJ March, 2002 – June, 2003

Manager of Outpatient Billing

Cigna Health Care

Rockaway, NJ October, 1998 – August, 2001

Manager of Claims

Nylcare Health Plans

Jackson Heights, NY August, 1996 – October, 1998

Supervisor

The Prudential Insurance Company of America

Iselin, NJ July 1985 – April 1996

Supervisor

Education

Brookdale Community College, A.A.S. Degree in Paralegal Technology

Matawan Regional High School

References

Furnished upon request

Salary Requirements

Furnished upon request



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