Harry Miller
Manalapan, NJ 07726
732-***-**** (Cell)
Objective
Is to join an organization where I can apply my technical, interpersonal and managerial skills with an opportunity for diversity, challenge and growth.
Summary of qualifications
I have strong communication and organizational skills, superior analytical, problem solving and management skills with the ability to handle pressure situations in a tactful and professional manner. I also possess strong team building skills, the ability to meet tight deadlines, demonstrated abilities to manage a large staff and to interact with all levels of associates within the organization as well as physicians and patients, in person and through written correspondence. I am highly motivated and possess a solid background in managed care claims and medical and hospital-billing environment.
New Jersey Spine Specialists
Summit, NJ
Office Manager October, 2012 – April, 2015
As the Office Manager my responsibilities include the management of the front end operations which includes handling of all insurance pre-certifications, insurance verifications and scheduling of surgical procedures. I also would make and implement recommendations to modify and improve the functionality of the office. I monitor the overall collections rate to ensure the physician practice goals are achieved. I interview all employment applicants and make recommendations for hiring.
Set up all aspects for a new physician that joined practice after her fellowship training.
Created Policy and Procedure Manual for office.
Worked on Team with marketing decisions with the physician’s to expand our patient base.
Created the billing practice reports to track revenue and accounts receivables.
Managed all human resources issues.
Managed all meetings with our broker to choose which health plan was most cost effective for the practice to reduce costs.
Review all the accounts payable for accuracy prior to payment’s being made using Quickbooks.
Ensure the office is fully operational and coordinated any repairs to the office and x-ray equipment
Brought in new collection agency to assist with delinquent accounts.
Managed all aspects of the front desk operations
Anthony R. Zamarra, D. M. D.
Watchung, NJ
Consultant/Office Manager June, 2012 – October, 2012
As the Consulting Office Manager my role included observing the staff and their current roles and responsibilities assigned and make recommendations to modify and improve the functionality of the office. This would also include daily interaction with the staff, physician and patients. I would ensure payments were collected at time of service and treatment plans were discussed with each patient when warranted. Reviewed scheduling procedures and adjusted cleaning of teeth schedule from one hour to 45 minutes to increase productivity with physician approval.
Brought in a new collection agency to assist with delinquent accounts.
Sent letters to problematic patients regarding outstanding balances and missed appointments.
Modified practice hours to be accommodating to our high end patients.
Made marketing and branding suggestions to the physician to expand our patient base.
Created Policy and Procedure Manual for office.
Updated Employee handbook for redistribution to staff.
Hematology Oncology Associates of Ocean County
Toms River, NJ August, 2011 – February, 2012
Office Manager
As the Office Manager my responsibilities include the management of the front end operations and the clinical staff in the back end operations. This includes one FT Oncology Nurse, one Per Diem Oncology Nurse, two Medical Assistants and two front end staff members. I also ensure the charges are correctly entered into the practice management system and the monitoring of the accounts receivable on a daily basis. I monitor the overall collections rate to ensure the physician practice goals are achieved. I interview all employment applicants and make recommendations for hiring.
Assist Oncology Nurse with the purchasing of the Oncology drugs from our supplier to ensure inventory control.
Brought in a new collection agency to assist with delinquent accounts.
Responsible for daily operations pertaining to billing and accounts receivable.
Hold weekly staff meetings to ensure all goals are met or exceeded.
Worked all pre-certifications for chemotherapy and authorizations for CAT, PET scans and MRI’s.
Speak with patients regarding any billing concerns prior to services being rendered to discuss any outstanding balances that may be due after chemotherapy is rendered.
Meet daily with front end staff regarding patient flow to the back end staff and check out.
Internet Medical Group
Newark, NJ October, 2006 – November, 2010 Director of Billing
As Director of Billing my responsibilities include the management of a large staff of insurance billers and patient collection analysts, which included the monitoring of the accounts receivable on a daily basis. I monitor the overall collections rate to ensure departmental goals are achieved. I interview all employment applicants and make recommendations for promotions. I was also the interim chief compliance officer.
Increased cash revenue by 1.3 million dollars during 2007 over prior year.
Recommendation and implementation of rebills totaling 800K resulting in additional revenue of 88K.
Reduced insurance A/R from 3.6 million to 2.6 million.
Implemented the installation of Claimstaker billing auditing system for automated data entry review.
Reviewed CPT usage to track service levels for each physician site and review compliance guidelines.
Reduced insurance A/R over 90 days aging from 38.5% to 18.5%.
Reduced patient A/R from 1.1 million to 500 K.
Reduced patient A/R over 90 days aging from 78% to 42%.
Hired new outside collection agencies to assist with cash flow on delinquent patient balances.
Developed new patient dunning letters to include automation of this process in the collections module.
Quarterly presentations to the Board of Directors on revenue and A/R results.
Held weekly staff meetings to identify priorities for the staff and any problem areas.
Recommended and implemented credit card terminal purchases for each physician office.
Responsible for daily operations pertaining to billing and accounts receivable.
Enforcement of productivity, quality and attendance guidelines.
St. Josephs Regional Medical Center
Paterson, NJ March, 2006 – May, 2006
Interim Manager of Patient Financial Services
Summit Medical Group
Berkeley Heights, NJ September, 2003 – July, 2005
Manager of Patient Accounts and Credit/Collections
Bergen Regional Medical Center
Paramus, NJ March, 2002 – June, 2003
Manager of Outpatient Billing
Cigna Health Care
Rockaway, NJ October, 1998 – August, 2001
Manager of Claims
Nylcare Health Plans
Jackson Heights, NY August, 1996 – October, 1998
Supervisor
The Prudential Insurance Company of America
Iselin, NJ July 1985 – April 1996
Supervisor
Education
Brookdale Community College, A.A.S. Degree in Paralegal Technology
Matawan Regional High School
References
Furnished upon request
Salary Requirements
Furnished upon request