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Customer Service Manager

Location:
Atlanta, Georgia, United States
Posted:
October 26, 2016

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Mary E. Bullock-Williams

404-***-**** or 678-***-****

acw869@r.postjobfree.com

SUMMARY

Strategically focused Accounts Receivable professional with a passion for exceptional customer service seeking to leverage extensive years of progressive growth across multiple Fortune 100 companies. Lead large cross-functional teams to add value to fast paced, growing organizations with a customer base of two million and revenues exceeding thirty billion. Reputation for being a strong leader with the knowledge and ability to identify critical business gaps and create strong solutions.

Accounts Receivable Management

Lockbox Management

Client /Vendor Relationship Management

Shared Services Management

Distribution Management

Billing Management

.

PROFESSIONAL EXPERIENCE

TJX Companies, Inc. (weekends), Atlanta, GA 2016-Present

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the United States.

Operations Inventory Supervisor

I manage the strategic planning of 55 associates within our Southeast Service Center. I am responsible for all facets of inventory management. Some of my responsibilities include:

Partnering with corporate auditors and AGMs to recommend measures to improve quality and suggest cost effective changes to working conditions.

Ensure total adherence to all Federal statues regarding service center operations including OSHA regulations.

BeavEX, Inc, Atlanta, GA 2015-2016

BeavEX is the leading provider of time-critical, same day transportation and logistics services to businesses throughout the United States. BeavEx was acquired by an equity company.

Sr. Accounts Receivable Manager

As the Sr. Accounts Receivable Manger, I managed 23 associates, which included 15 off-shore associates. I was responsible for all facets of billing, collections and cash application. This included comprehensive workflow through to liquidation, dispute management and on-going staff education. Some of my responsibilities included:

Interacting with customers to resolve billing issues and apply strong business acumen to identify opportunities to improve financial performance.

Responsible for ensuring compliance with GAAP and company policies and provide satisfactory level of service to all stakeholders.

Worked with IPay, Billtrust, Metavante, Elavon, Check Free, Online Resources, BofA, Chase Paymentech, Fifth Third Bank, Mellon Bank and many other online processors.

DS SERVICES of AMERICA (Crystal Springs), Atlanta, GA 2013-2015

DS Services is one of the nation’s leading operators in the US Home and Office beverage delivery market. DS Services of America was acquired by Cott Beverages.

Cash Application Manager

I managed the strategic planning and execution of 32 Cash Application analysts in a financial services environment. Core duties included the management of electronic funds transfers, which included lockbox processing as well as management of banking relationships to initiate process improvements while reducing banking fees. Performance metrics included IPHs and KPI for cash applications, billing and A/R.

Reduced Suspense and On Account receivables by $22M within 8 months.

Transformed business relationships through improved communication and SLAs.

Worked with IPay, Metavante, Elavon, Check Free, Billtrust, Online Resources, BofA, Chase Paymentech, Fifth Third Bank, Mellon Bank and many other online processors.

HEALTHCARE SOULUTIONS, Duluth, GA 2012-2013

Healthcare Solutions provides workers' compensation and auto insurance carriers, government agencies, etc. with outcomes-focused, customer-driven solutions. Healthcare Solutions was acquired by Catamaran.

Cash Application Manager

I managed the planning and execution of 9 Cash Applications specialists in a shared services environment. Core duties included management of cash applications, which included lockbox processing as well as the execution of electronic funds processing. Performance metrics included IPHs, KPIs and financial performance.

Successfully completed first acquisition for corporation.

Worked with IPay, Billtrust, Elavon, Check Free, Online Resources, BofA, Chase Paymentech, Fifth Third Bank, Wells Fargo Bank and many other online processors.

Reduced unreconcilled receipts by $10M.

PBD WORLDWIDE, Alpharetta, GA 2005-2012

PBD is one of the largest full service logistics corporation in the southeast region. They provide specialized solutions tailored to the specific business challenges of a broad range of markets.

Sr. Accounting & Administrative Services Manager

I managed the strategic planning and execution of 36 associates in a shared services operations. This included billing, accounts receivable, collections, customer service, cash applications, client services and order management.

Partnered with executive management leaders as the project manager to successfully implement a new OCR technology, which saved corporation approximately $1.2M

Reduced FTEs for Cash Applications Specialist from 7 to 1.5

Worked with IPay, Elavon, Billtrust, Check Free, BofA, Chase Paymentech and other online processors.

Builders Insurance Group, Atlanta, GA 2003-2005

Premium Accounting Manager

Cigna Insurance Corporation, Atlanta, GA 2001-2003

Accounting and Production Supervisor

Oracle Corporation, Norcross, GA 1998-2001

Team Lead Supervisor

IBM/IBM Spherion, Somers, NY 1985--1998

External Auditor. I also held several positions in the financial services division throughout the US.

EDUCATION / TRAINING

BS, Business Administration

Central State University, Wilberforce, OH

Professional Development

Executive Management Training, Emory University, Atlanta, GA

Professional Recognition/Affiliations

Leadership Award, DS Services of America

Leadership Award, Healthcare Solutions

Leadership Award, PBD Worldwide

Level 4 Excellence Award, Oracle

Customer Satisfaction Award, IBM

Operational Excellence Award, IBM

Account Operations Award, IBM

Director's Award, IBM

Technical Skills

MS Office, AS400, JDE, Oracle, Peoplesoft, SAP, Quickbooks, Great Plains, JDA & Red Prairie



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