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Customer Service Manager

Longview, Texas, United States
October 26, 2016

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Priscilla Frazier

**** ******** **. ********, ** 75604 816-***-****


Creative methodology to generating proposals and outreach to new students and the retention and growth of students/clients. Strong ability to research, develop, leverage, and make recommendations on marketing and growth initiatives to thrive any department. Results driven in training, admissions management on recruitment and admissions activates. Exceeding department admissions goals, while making sure to secure and continue to help students and customers.


Grantham University – Lenexa, KS 1/2017

Bachelors of Science Multidisciplinary Studies

Grantham University – Lenexa, KS 7/2012

Associates in Arts in Multidisciplinary Studies


Specialty Admissions Representative 11/2015- Present Vista College

Recruit high school students to further their education. Specialty Representative that works with all military, agency, and high school students. Maintain communication via telephone, correspondence, and/or electronic mail, and in person with prospective students through all stages of the recruitment and admission process.

Displayed success in a performance-driven sales environment which utilizes metrics and measurements

Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs

Present in High School’s across East Texas

Work at job fairs, college fairs, and military fairs

Displayed success in a performance-driven sales environment

Business to Business sales

Admissions Manager 05/2011 - 8/2015

Grantham University

Coached and trained admissions representatives to continue to grow and succeed. Initiated and completed team meetings, trainings, contests, and Lead Base Management. Maintain communication via phone and email with students to help enroll. Education outreach, conducted presentations with police and military bases.

Provided students with educational opportunities, financial assistance, and university policy and requirements.

Coordinated all team contests.

Leasing Specialist 04/2009 - 4/2011

The Vintage at Zona Rosa Kansas City, Missouri

High closing rate and existing tenant service. Conducted thorough and accurate paperwork for prospective residents. Restructured all online marketing for the Vintage at Zona Rosa.

Mentored and trained new employees.

Provided the highest standard of customer service and problem solving. Priscilla Frazier

3504 Longmorn Ln. Longview, TX 75604 816-***-**** Awards

Grantham University

• Life Changer of the Month- November 2014

• Outstanding Admissions Representative Award - September 2012

• Admissions Representative of the Month- May 2013

• Team Lead of the Month – August & May 2013. May, July and October 2014

Team of the Month- August 2015

Ms. Positivity Award- August 2012, January 2011

Ron Henderson Legacy Award -This award shows responsibility, superior work ethic, a strong sense of loyalty and high moral standards.


Justin Riechers- Education Outreach Coordinator: 816-***-**** Charlyne Valizan- National Accounts Manager: 816-***-**** Amy Kincaid- Lead Admissions Manager: 816-***-****

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