Eric Robinson

***** ******* ***** **.; Alpharetta, GA 30005

404-***-**** ● acw83w@r.postjobfree.com

Skill Summary

PROJECT/PRODUCT/PROGRAM MANAGER with a demonstrated ability to successfully develop new products and launch both new and existing products into national retail organizations, globally via B2B programs, and eCommerce website all while utilizing project management methodologies to meet timelines and deliverables. Proactive in establishing and building departmental programs by implementing new systems to improve business performance, team functionality and efficiency. History of successfully launching products on time and within budget and scope. Highly analytical with strong technology skills in MS Project, Visio, Power Point, Jira, Rally, NetSuite, and a number of proprietary applications. Deadline and goal driven with a successful track record in cross functional team management.

Professional Experience

MPG SPORT US (MONDETTA), Smyrna, GA (1/2016 – Present)

Mondetta Performance Gear (leading pioneer in active sportswear), US based start-up of everyday sports and performance apparel. www.MPGSport.com

Systems Administrator and Project Manager (1/2016 – Present)

In this dual role, I lead and manage on going updates to MPG’s instance of NetSuite with the purpose of improving website functionality for customers and the ERP system for Customer Service. As a result, there is greater customer satisfaction when purchasing products from MPG’s eCommerce website (via ASPDOPNET) and better Customer Service operating efficiency in the ERP (NetSuite). Additionally, I provided a number of scheduled and Ad hoc reports to provide insight into individual product demand and performance. While in this role, I have had the following accomplishments:

• Work with external partners (OneKreate, Forty-Four, AgilOne, FindYourTrainer, and many others) to increase product sales by analyzing the purchasing habits of our new and existing customers.

• Collaborate with stakeholders, end-users, and operations to identify best practice methodologies to spark new customer interest and deliver greater product sales.

• Lead daily status call to address any issues that may impact product sales and ensure positive user experience.

IHG CORPORATE, Atlanta, GA (12/2014 – 6/2015)

International Hotel Group is a brand of 9 hotels totaling over 4900 locations worldwide. www.IHG.com

GuestConnect Product Owner/Manager (12/2014 – 06/2015)

In this role, I made enhancements to the previous 2015 product roadmap and developed a 2016 product roadmap while increasing product adoption by IHG hotels globally, and utilized Agile/SCRUM methodologies to move all product enhancements forward. While in this role, I have had the following accomplishments:

• Wrote User Stories (Features and Epics in Rally) with Acceptance Criteria, Business Case, and provided mock-ups to drive enhancements that met or exceed business expectations.

• Participated as the Product Owner in all SCRUM sessions (Grooming, Prioritization, and Retrospective) to ensure timely enhancement deployments and within budget and scope.

• Evaluated, approved, and updated new universal and unique hotel promotional offers through GuestConnect (IHG hotel promotional tool and my product) and their Business Management tool/POS that increased hotel adoption and customer utilization.

• Lead monthly stakeholder’s meeting to review/discuss the following topics: current product metrics, roadmap changes, enhancement updates, upcoming notifications/communications about GuestConnect to the hotels.

QTS DATA CENTER, Suwanee, GA (5/2014 – 12/2014)

QTS is a leading provider of secure, compliant data services. http://www.qtsdatacenters.com/

Colocation Product Manager (5/2014 – 12/2014)

As the Colocation Product Manager, I created the first colocation product suite for the organization from individual product research, observing current ‘in house’ operations, executive in put, and reviewing current product trends. From the launch of my products, there were great improves in incremental sales revenue. While in this role, I have had the following accomplishments:

• Spearheaded updates to ServiceNow and Salesforce.com to tracked the utilizations and billing of the new suite of colocations products.

• Utilize JIRA to track product development via Agile/SCRUM methodology to ensure product release within the scheduled time and approved budget.

• Developed, updated, and published marketing and IT collateral for new products (this included ‘Service Catalogs’, ‘MRD’, ‘PRD’, and ‘Salesdeck’) to train and inform Sales Teams and Executives on the new suite of products.

• Led bi-weekly stakeholder meeting to review current product development status, discuss new product opportunities, and promote/drive team alignment.

CENTRAL GARDEN & PET, Atlanta, GA (2011 – 2014)

Central Garden & Pet is the leading innovator, marketer and producer of quality branded products for the lawn & garden and pet supplies markets. http://www.central.com/

Senior Product Development Project Manager and Planview Application Administrator (5/2011 – 5/2014)

As a member of the Innovation Team, I worked with cross functional team members to develop new ‘innovative’ products for the Garden segment to create a new stream of revenue for the organization. I also aided in the creation and implementation of a Stage Gate process for tracking new products from conception through launch. I reported all new product process to Executive Teams and Board Members (when requested). I was also the Planview Application Administrator for the Garden business segments and Application Advisor for the Pet and IS segments to improve companywide performance. While in this role, I have had the following accomplishments:

• Develop and publish multiple workflow templates designed around a structured Stage Gate process for the Garden segments to ensure new and existing products were produced and launched on time and within budget.

• Functioned as the SME for all new, innovative products that created new sales opportunities for the Garden group.

• Maintain and update Planview to improve new product development and scheduled product production for the Garden Group that met targeted business goals.

• Led daily SCRUM sessions and weekly team meetings to review and address any issues that may place the product launch at risk.

INTERACTIVE COMMUNICATION, INCOMM, Atlanta, GA (2002 – 2011)

InComm is the leading provider of prepaid cards and transaction technologies associated with gift, wireless, games, long distance, music, and reloadable debit cards. http://www.incomm.com/

Account Manager/Product Owner, Third Party Gift Card (5/2008 – 4/2011)

Work with clients to ensure their business needs are met through analyzing their operations, recommend product grow opportunities, and forecasting product growth potential through specified retailers. Additionally, functioned as a Project Manager under this label overseeing the launch for products into retail. While in this role, I have had the following accomplishments:

• Functioned as the primary contact for all parties concerning IT integration between client, company, and retailer for developing and launching clients’ cards into retail.

• Oversaw budgets for initiatives varying from $68K USD to $125K USD in cost that would include IT integration, card production, and in store marketing materials to promote new product offerings.

• Assigned in excess of 25 accounts and managed over 35 projects annually with an average budget of $80K per project (a portion of the cost was provided by InComm) with an average ROI of 3 months from launch.

• Tracking product development, IT integration, card production, shipping, and merchandising via Waterfall methodology in iProject and MS Project to ensure on time development and deployment into retail.

Product Manager, Digital Content (1/2007 – 5/2008)

In this role, I was responsible for the product planning and execution of digital content cards into selected retails throughout the product’s lifecycle. Also I ensured that the products produced supported the company’s overall strategy and goals. While in this role, I have had the following accomplishments:

• Provide SOW to Change Review Board for review and approval for new IT integrations.

• Collaborate across Legal, IT (Developers, DBA, and IT PM), Merchant Sales Teams, Marketing Group (Internal and sometimes external), Inventory Management Group, and Card Production Team to launch products (personnel count 14).

• Review created Microsoft Project Plan with all stakeholders to confirm accuracy and approval.

• Assigned in excess of 25 accounts and managed over 35 projects annually with an average budget of $80K per project (a portion of the cost was provided by InComm).

• Oversee the deployment of products in the continental US and Canada.

• Functioned as a SME for all initiatives concerning the development and deployment of assigned products.

Project Manager, PMO (2/2004 – 12/2006)

Utilized iProject, Microsoft Project, Visio, and Excel via Waterfall and Agile/SCRUM (at a high level) methodologies to manage various projects that ranged from new IT integrations to developing product offerings in new retail organizations. While in this role, I have had the following accomplishments:

• First Project Manager to launch products in over 4000 retail locations nationwide (this included such organizations as CVS, Walmart, and Target).

• Developed, managed and staged all promotions and related product POP materials.

• Developed project plans that included SOW, timelines, staffing requirements, and communication strategy.

• Led various types of project teams that included Merchant Sales, IT, and/or the Inventory Group and maintained a 100% success rate in delivering all projects as scheduled.

Project Manager, Business Implementation Team (9/2003 – 1/2004)

Led teams of 6 to 7 technical, sales, and operations staff in developing, testing, and deploying (software and/or physical products) for retailers nationwide.

• Developed project plans based on data from initial ‘kick-off’ calls held between internal and external stakeholders and information from assigned developers and DBAs.

• Managed development, testing, and production of prepaid cards for key accounts such as Rite Aid, Winn Dixie, and Kroger (exceeding 6K locations in total).

• Provided weekly project status report to department Directors and VPs.

• Created a project tracking tool that was adopted as best practices in the newly-formed Project Management Group (LID – Launch Initiation Document).

Education & Professional Development

• BS, General Psychology; Minors in Logistics and Aerodynamics

Georgia Southern University, Statesboro, GA, 1997

• Extensive technical training on company applications, such as FCMS, DCMS, LIVETIME, iProject, invisionbi, Planview, Service Now, Rally, DAY, JIRA, Basecamp, and NetSuite

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