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Technical Writer

Arlington, Tennessee, United States
October 26, 2016

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Sereena Goodin

**** ********** **** **** #***

Arlington, TN 38002


EDUCATION Bachelor of Business Administration, magna cum laude, Dec 2013

University of North Alabama, Florence, AL

Major: Computer Information Systems

GPA: 3.87/4.0

Associate of Science Degree in Pre-Computer Science, May 2010

Northwest Shoals Community College, Muscle Shoals, AL

GPA: 3.75/4.0


ORGANIZATIONAL Software Development: Java, C++, Visual Basic, .NET

SKILLS Web Development: HTML, CSS, JavaScript, PHP, jQuery, Search Engine Optimization, Google Analytics, WordPress, SharePoint

Database Management: MySQL, MS Access

Project Management: MS Project 2010, PMI Project Management Methodology

Microsoft Office: Word, Excel, PowerPoint, Visio, Project

Writing & Editing: Effective UNA projects and work experience with Technical Writing, Editing, and Documentation

Hardware: Dell, IBM, HP

Organizational: Successful leadership in both face-to-face and virtual IT project team environments, Multi-task oriented

Communication: Effective Written, Oral, & Presentation Skills, Interpersonal Skills, GoToMeeting, Prezi, Lucid Chart

CERTIFICATIONS Microsoft Office Specialist (MOS): Access 2010, August, 2012

Certified Associate in Project Management: CAPM, April, 2014

GS-Level 7, December, 2013


EXPERIENCE Technical Writer, Thomas & Betts, June 2015- July 2016

Wrote the Standard Operating Procedures (SOPs) for JDA Warehouse Management System (WMS)

Prepared Training Guides for Employees/Users

Modified existing and created new Job Aids for current (MARC) system and for new (JDA) WMS

Coordinated and lead user training and testing

Interviewed users and supervisors to understand their WMS needs

Worked with cross-functional team which included members of JDA, McGregor Partners, and T&B management staff

Assisted MARC support team in testing the JDA software

Insured that new SOPs enhanced Quality Department standards

Updated Safety Department visual aids and instructions

Helped to keep optimism among the users and testers

Webmaster Intern, Global Special Effects, January 2014 – March 2014

Maintained ten active websites for diverse, dynamic company

Designed and created website for recently acquired company

Generated, revised web pages and modified settings of websites

Analyzed site traffic

Managed user access to rights within website areas

Corrected broken links and ensured that photos appeared properly

Tested different browsers to ensure different types of computers could properly view websites

Website Development Project, Tuscumbia Redevelopment Authority, May 2013 - Present

Assisted PM and team with the development of the Scope Statement, Business Case, Project Charter, Work Breakdown Structure (WBS), Roles & Responsibilities Matrix, Quality Assurance Matrix, and Risk Register

Researched and analyzed website design and mobile application methods to identify needs to ensure correct project deliverables

Involved in the creation and updating of the Project 2010 file to provide an on-going summary of project status

Assisted with the creation of the necessary HTML and script methods for the website and mobile application

Served as the communication liaison for the project, effectively collaborating with team members and project manager

Researcher/Writer Intern, Fairfield Technologies, Jan 2011 – Jul 2011

Selected for one semester internship out of many candidates, internship was extended beyond the semester for an additional three months

Researched several aspects of software systems and applications to identify potential customers within the federal government for these systems and their respective requirements

Consistently produced research-based documents with prose analysis, summarizing findings in both text and spreadsheet files

Demonstrated the ability to edit files in a manner that increased the accessibility of the research findings as the volume of information grew over the task life cycle

Re-oriented the research and outcomes presentation style based on comments received week to week from supervisor on the submitted reports

HONORS AND UNA Academic Achievement Award, April, 2014

ACTIVITIES Sigma Alpha Pi Leadership Society, 2013

Delta Mu Delta Honor Society, 2012

Phi Kappa Phi Honor Society, 2011

UNA Chapter of Association of Information Systems, 2011-2013

Phi Theta Kappa Honor Society, 2010

NWSCC Scholastic Honors in English, 2010

President’s List, 2009-2010

Who’s Who Among Students/ American Universities and Colleges, 2009

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