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Customer Service

Phoenix, Arizona, United States
October 26, 2016

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Sheri Stewart-Smith


**** * ***** ***

Phoenix, AZ 85013.

Stay home mom

****-** ** *******

Care Giver

****-** ** ****-** Sales Consultant/Sales and Services Consultant Employer: Qwest Communications Phoenix, AZ Dates Employed: 2001-04 to 2005-10 ( company lay off) Manager: Mary Alice Frias/ Barbara Wilkins Description: Respond to customers’ inquiries, requests and disputes over the ‘phone. Use judgment to make adjustments to customers’ accounts, and notify customers of disputes or inquires resolution. Promote and sell Qwest products and services by consulting, gathering and evaluating data. Explain and/or demonstrate all services, products, features and costs. Negotiate customers’ requests for installation, removal/changes of service, billing arrangements; and coordinate installation with all other departments. Use various computer systems (15 or more)/graphical user interface systems simultaneously to process service orders. Ensure customer satisfaction and win our customers’ continued business and loyalty. Additional responsibilities include acting manger in the absence of the area sales manager, Developed progress and status reports for sales activity and order status, and helped to implement plans for a single point of contact to handle escalations of VDSL order errors. Proficient in Qwest internal Legacy Systems (BOSS, CARS, OSCAR, SCATS, SONAR, Sopad, Consulting plus) Billing Specialist/Customer Service Employer: Affiliated Eye Surgeon Phoenix, AZ Dates Employed: 2000-03 to 2001-04 Manager: Dr. Bloemker Description: medical billing and collections of all customer accounts, third party reimbursement, account handling for 8 doctors, customer service. Insurance billing Night cashier/stocker Employer: Chevron Phoenix, AZ Dates Employed: 1999-12 to 2000-04 Manager: bob- sold store Description: (this was a 2nd job for me) cashier, stocked shelves at night, cleaned the warehouse, customer service Store manager Employer: Foxmoor Phoenix, AZ Dates Employed: 1998-01 to 2000-03 Manager: Jeanie Description: managed 8-10 employees, did all banking deposits, inventory of entire store, weekly schedules, payroll, floor plans, & customer service

Prior to Foxmoor I managed other retail stores & managed the front desk of Planet Fitness Gyms then they went out of business, and have worked at two salons as a Nail Technician.

Education Diploma in general studies GPA: 3.5 Central high school 1991-06

Minor: License in nail technology, N.I.N.T ( National Institute of Nail Technology

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