Sales Customer Service

William Norman

Proven Sales Professional

Harrisonburg, VA 22801

****.**********@*****.*** - 540-***-****

An ethical professional with a proven track record of acheiving outstanding results right from the start safely, efficiently and consistently by continually coaching in a way that truly gets results from the individual(s) on the team. I know what it takes to produce sales while ensuring the absolute best cutomer experience in order to maximize both short and long term growth and I know the importance of adaptability as well as knowing your audience and can teach this and much much more! I have the skills to acheive outstanding outcomes and the behavior to continually improve in all aspects.

Authorized to work in the US for any employer

WORK EXPERIENCE

Store Manager

The Shoe Dept. - Staunton, VA - September 2015 to Present Responsibilities

Customer service, Training employees, Scheduling, Sales Technician

Make it Happen Technology Services - Staunton, VA - April 2015 to October 2015 Responsibilities

Customer service, troubleshooting, sales, repairs, follow up, new service development Wireless Sales Manager

at&t - Staunton, VA - December 2014 to April 2015

Responsibilities

sales, sales management, sales training, wireless activations, customer servive Accomplishments

More than doubled sales volume averages quarterly while increasing all metrics Skills Used

sales process, planning, marketing, sales training, retail operations, team-building, scheduling Store Manager

RadioShack - Staunton, VA - January 2014 to December 2014 Responsibilities

Sales, Customer service, Daily operations, p&l, Reporting and reviews Accomplishments

74.9% sales increase in first week

Substantial longterm ongoing increase in all metrics while maintaining at least a 50% or better sales increase Skills Used

Teamwork, Leadership ability, Customer service, Sales professional, Marketing, Team building, Sales training Security Officer

ABM - Harrisonburg, VA - September 2012 to January 2014 Observe and Report, Patrol, Record and Log Keeping, Traffic Control Bartender/Server

Scrumptious Suppers Catering - Shenandoah Valley, VA - March 2012 to January 2014 Bartending, serving and other guest services at a variety of catered events. Field Sales Representative

NFIB - Virginia - May 2012 to December 2012

Responsibilities

Prospecting, Customer Service, New Sales, Renewals, Accomplishments

Renewed many previous members that had not renewed in months or years with no intention of renewing until I spent the time to show them the benefits and renew their confidence and enthusiasm. Sales Director

Great Eastern Resort Corporation - Massanutten, VA - August 2002 to June 2012 22640

I worked my way up from a Sales Rep to T.O. Management and on to Sales Director.

- Before moving on to T.O. / Manager was TOP Rep for 2 years

- Trained other Resort Sales departments for company

- Ethical Sales without pitching heat TRUE!

- Trained entire department before promotion

Timeshare Sales Rep

Ingleside Resort - Staunton, VA - December 2000 to August 2002 24401

Sales Rep working for my good friend and mentor Jim Morrison.

- Consistently top Sales volume and efficiency

Timeshare Sales Rep

The Breeden Companies - Virginia Beach, VA - January 1999 to October 2000 23451

Front line Timeshare Sales Rep

Fitness Center General Manager

Professional Hospitality Resources - Virginia Beach, VA - March 1996 to October 1998 23451

Managing and staffing all aspects of a large Resort Fitness Center.

- Offered cutting edge Personal Training

- Increased profits and guest satisfaction

- Often called Resort's smoothest running Dept.

Car Salesman

Hall Auto Mall - Virginia Beach, VA - May 1994 to March 1996 23451

Automobile Sales

- Named top sales in Virginian Pilot 7 times

- Sold three Plymouth Prowlers before anyone

NRS Marketing

Telemarketing Closer - Virginia Beach, VA - December 1993 to May 1994 23458

A Telemarketing call center selling magazines

- Promoted to Closer/Manager after first month

- Was offered Position of Team Director Floor Supervisor Portrait Photographer and Sales

American Studios - August 1992 to October 1993

Traveling to various permanent studios as well as mobile primarily couple, family, or child photography

selling photos in different locations

- scored highest in region on personality profile test used for hiring

- strong Sales and Customer Service Skills

Glass Inspector

U.S.P.G. - Lewisburg, OH - February 1991 to August 1992 Glass loading, stacking, inspecting with all sizes and types of glass U.S.P.G. (United States Precision Glass) - Started working through Manpower and was offered full-time permanent -Perfect attendance as well as always worked extra when asked

Various Positions

Manpower - Richmond, IN - June 1990 to February 1991 June 1990 to Feb 1991

Manpower Temporary Service

Various factory and warehouse work

Rose Cutter

E.G. Hill Roses - Richmond, IN - August 1988 to April 1990 Aug 1988 to April 1990

E.G. Hill Roses

Rose Cutter

Cutting roses in greenhouses at the correct bloom and length and setting them up for shipment or transport EDUCATION

Diploma

Richmond Senior High School - Richmond, IN

September 1986 to June 1988

SKILLS

Public and Group Speaking, Pool and Spa Operator, P & L, Proven Effective Sales Trainer & Motivator, Record Keeping and Security

CERTIFICATIONS

Personal Trainer

September 1996 to December 1999

American Council on Exercise Certified (ACE) Personal Trainer Virginia Pool and Spa Operator

September 1998 to Present

Trained in operation, temperature and chemical environment of pool and spa hot tubs. DCJS Unarmed Security Officer

January 2013 to January 2015

ADDITIONAL INFORMATION

PERSONAL LIBRARY

Think and Grow Rich: Napoleon Hill

The Science of Being Great: Wallace D. Wattles

The Science of Getting Rich: " "

The Greatest Salesman in the World: Og Mandino

The Closers 1 & 2, The Art and Science of Resort Sales The Little Red Book of Sales

Tony Robbins: Unlimited Power-Audio and Book, Personal Power 1 & 2, Live With Passion, Power of Persuasion-Sales Audio, Get the Edge

Everything's Negotiable: Dr. G Audio Set

- Listed is only a portion of studied material

- Has successfully implemented strategies learned

- Has successfully taught strategies learned

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